At a Glance
- Tasks: Manage a premium salon, ensuring top-notch guest experiences and leading a motivated team.
- Company: Join AeroSpa, a trusted spa brand at UK airports, offering relaxation to travellers.
- Benefits: Enjoy a competitive salary, free salon treatments, and a strong tipping culture.
- Other info: Flexible hours with opportunities for personal growth in a vibrant environment.
- Why this job: Be part of a dynamic team, making a real impact on travellers' journeys.
- Qualifications: Experience in salon management or as a senior therapist; NVQ Level 3 preferred.
The predicted salary is between 40000 - 40000 £ per year.
AeroSpa is a premium spa brand operating across UK airport terminals, offering travellers a moment of calm before they fly. Our services follow the AeroSpa journey — Relax, Refresh, Recover, Continue the Journey — delivered with a level of professionalism and warmth that reflects our brand.
The Salon Manager is responsible for the day-to-day running of the salon, ensuring a seamless, high-quality guest experience, a motivated and well-presented team, tightly controlled stock, and strong footfall conversion from the departure lounge. This is a hands-on role: the Manager is expected to work on the treatment floor themselves as well as lead the team.
Key Responsibilities:
- Salon Operations: Oversee the day-to-day running of the salon, including rotas, opening/closing procedures, and health & safety compliance. Ensure the salon consistently meets AeroSpa's brand and service standards. Manage bookings, walk-ins, and treatment scheduling to maximise chair/table utilisation during peak departure times. Report performance, incidents, and issues to the Director as required.
- Stock Management: Order, receive, and manage stock levels for retail and treatment products. Conduct regular stock takes and minimise waste, loss, and overstocking. Maintain accurate stock records and flag reordering needs in good time. Ensure products are displayed and rotated in line with brand guidelines.
- Team Leadership & Motivation: Lead, motivate, and coach a team of therapists and front-of-house staff. Run team briefings and on-the-day guidance to keep the team engaged, especially during high-pressure travel periods. Foster a positive, professional team culture.
- Promotion: Actively promote AeroSpa services and treatments to passengers in the departure lounge to drive walk-in bookings. Represent the AeroSpa brand confidently when engaging with passengers and airport stakeholders.
- Treatments: Deliver treatments personally as part of the working week, including manicures & pedicures, threading, and massage. Maintain full competency and up-to-date qualifications across the above treatments. Uphold hygiene, safety, and hospitality standards on every treatment delivered.
Skills & Experience Required:
- Proven experience in a salon/spa management or senior therapist role is preferred.
- Qualified and experienced in nail services, threading, and massage is preferred.
- Strong leadership and people management skills.
- Confident, outgoing communication style - comfortable approaching and engaging passengers.
- Ability to work flexibly, including early mornings, evenings, weekends, and bank holidays in line with flight schedules.
- NVQ Level 3 (or equivalent) in Beauty Therapy preferred; candidates with a minimum of 3 years' salon experience will also be considered.
Personal Attributes:
- Calm under pressure, especially during busy travel periods.
- Highly organised with strong attention to detail.
- A natural motivator who leads by example.
- Sales-driven with a genuine passion for guest experience.
Salary: £35,000 – £40,000 per annum depending on experience.
Beauty Therapist and Account Manager employer: AeroSpa
AeroSpa is an exceptional employer, offering a unique opportunity to work in a premium spa environment at London City Airport. With a strong focus on employee well-being, staff enjoy complimentary treatments and a supportive work culture that fosters professional growth and development. Join a dedicated team where your contributions are valued, and experience the rewarding atmosphere of helping travellers unwind before their journeys.
StudySmarter Expert Advice🤫
We think this is how you could land Beauty Therapist and Account Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like AeroSpa. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to AeroSpa
Don't be shy about reaching out to AeroSpa directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Beauty Therapist and Account Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about AeroSpa and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at AeroSpa
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
