At a Glance
- Tasks: Support members with enquiries and manage membership records in a dynamic environment.
- Company: Join the Royal Aeronautical Society, a leading professional body in aerospace.
- Benefits: Enjoy life insurance, pension contributions, healthcare, and opportunities for training and development.
- Other info: Part-time hybrid role with a vibrant office culture and regular social events.
- Why this job: Make a difference in the aerospace community while developing your skills in a supportive team.
- Qualifications: Level 3 education or equivalent; experience in customer service or administrative roles preferred.
The predicted salary is between 30000 - 30000 £ per year.
The Royal Aeronautical Society is a professional body dedicated to the aerospace community.
We exist to further the advancement of aeronautical art, science and engineering around the world.
We are recruiting for a Membership Officer to support the delivery of high-quality membership services, member communications and administrative processes across the Society.
The role will provide first-line support to members, prospective members and registrants, helping to ensure enquiries are handled professionally and efficiently while maintaining accurate membership records and supporting member engagement activities.
Key responsibilities will include
- Providing support to members, prospective members and registrants via email, telephone and other communication channels.
- Assisting with the administration of membership applications, transfers, upgrades, reinstatements and professional registration processes.
- Processing membership subscription payments and supporting related administrative activities.
- Maintaining accurate membership, registration and contact records within the Society's CRM system.
- Supporting data quality and data cleansing activities to ensure the accuracy and integrity of membership records.
- Assisting with membership recruitment, retention and engagement initiatives.
- Supporting the preparation and delivery of membership communications, email campaigns and digital engagement activities.
- Assisting with the maintenance of membership-related website content and member information resources.
- Supporting the organisation and delivery of membership events, exhibitions, webinars and promotional activities.
- Promoting the benefits of membership, professional registration and professional development opportunities.
- Supporting membership stands and engagement activities at Society events and exhibitions.
- General Duties
- Maintain a high standard of personal presentation and represent the Society in a professional manner.
- Undertake all responsibilities with reference to Society procedures.
- Undertake any reasonable duties as requested by the Line Manager and Senior Leadership Team.
Person Specification
Qualifications and Training
- Educated to Level 3 or equivalent.
- Degree, apprenticeship or higher education qualification.
Experience
- Experience working in an administrative, customer service, membership or customer-facing role.
- Experience handling enquiries professionally by telephone and email.
- Experience using databases, CRM systems and Microsoft Office applications.
- Experience working with confidential information and maintaining accurate records.
- Experience working within a membership organisation, professional body, charity or not-for-profit environment.
- Experience using Dynamics 365 or similar CRM systems.
- Experience supporting email marketing campaigns and member communications.
- Experience supporting events, exhibitions or member engagement activities.
Skills and Attributes
- Excellent communication and interpersonal skills.
- Excellent organisational and administrative skills.
- High standards of accuracy and attention to detail.
- Ability to manage competing priorities and work effectively as part of a team.
- Professional, proactive and approachable attitude.
- IT and Systems
- Confident user of Microsoft Office applications and CRM systems.
- Experience of Microsoft Dynamics 365.
- Experience of Dotdigital or similar email marketing platforms.
- Department/Location: Membership/ London / Hybrid
- Reports to: Head of Membership and Professional Development
Hours of work: Part-time,28 hours/week.
Hybrid with regular London Office presence.
Other benefits: Life Insurance, up to 10% Pension, Healthcare Scheme, Training and Development and Staff Socials
As part of our recruitment process, the RAe S collects and processes personal data relating to job applicants.
The RAe S is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.
All applications will be deleted or destroyed one month after the recruitment process has ended.
Should you wish further clarification, please obtain a copy of our Job Applicant Privacy Notice.
Should you not receive a response from us, please accept this as notification that you have not been successful.
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Membership Officer employer: Aerosociety
The Royal Aeronautical Society is an exceptional employer, offering a vibrant work culture that values professional development and member engagement. Located in London, the Society provides a supportive environment with benefits such as life insurance, a generous pension scheme, and opportunities for training and social activities, making it an ideal place for individuals passionate about the aerospace community to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Officer
✨Get Involved in Aerospace Communities
Join online forums and communities focused on aerospace engineering. Think about platforms like LinkedIn groups or even Reddit threads where industry professionals share insights and job leads. Connecting with others in the field can often lead directly to part-time opportunities.
✨Attend Local Aerospace Events
Look for local meetups or conferences related to aerospace engineering. These events are golden opportunities to meet potential employers face-to-face and showcase your passion for the field. Plus, they often have job boards or networking sessions specifically for part-time roles.
✨Leverage University Connections
If you’re still at university or just graduated, tap into your career services! Many aerospace companies offer part-time positions to students. You’d be surprised at how many positions go unadvertised, so ask around and make your interest known to faculty members.
✨Showcase Your Skills Online
Create a public portfolio that highlights your projects or experiences in aerospace engineering. Whether it's coursework, personal projects, or designs, this can be a great way to attract attention from companies like Aerosociety looking for part-time talent. Be sure to mention this in your chats with potential employers!
We think you need these skills to ace Membership Officer
Some tips for your application 🫡
Show Off Your Technical Skills:When applying for a part-time role in aerospace engineering, make sure your CV highlights relevant technical skills and tools you're familiar with, like CAD software or specific analysis methods. We want to see that you've got a solid technical foundation, so don't forget to mention any projects or coursework that showcases your abilities!
Include Projects and Practical Experience:If you’ve worked on any personal or academic projects related to aerospace, make sure to detail those in your application! This shows us that you have hands-on experience in the field, and we love candidates who bring real-world examples of their work to the table.
Tailor Your Cover Letter for Part-Time Dynamics:Since this is a part-time position, be sure to express your enthusiasm for balancing your studies or other commitments with this role. It’s crucial for us to know how you plan to manage your time effectively while contributing to our team at Aerosociety.
Show Passion for Aerospace Engineering:We want to see your genuine interest in aerospace! Share any clubs, competitions, or internships you've participated in that reflect your passion for the industry. It helps us understand not only your skills but also your dedication and eagerness to grow in this field.
How to prepare for a job interview at Aerosociety
✨Get Hands-On with Engineering Software
Before heading into the interview with Aerosociety, make sure you're familiar with the specific engineering software that's commonly used in aerospace projects, like MATLAB or CATIA. It’s super useful to mention any projects where you applied these tools, as practical skills can really set you apart!
✨Showcase Your Portfolio of Projects
Being a part-time role, they’ll want to see how you can immediately contribute. Bring along a well-organised portfolio that highlights any relevant aerospace projects, be it from uni, internships, or even personal projects. Make sure to outline your specific role and the outcomes—numbers can be persuasive!
✨Be Ready for Technical Questions
Expect a few technical questions that will assess your understanding of aerospace principles. Brush up on topics like fluid dynamics or materials science, and prepare to problem-solve on the spot—interviewers love to know how you think through complex issues in real-time.
✨Emphasise Flexibility and Learning
Since this is part-time, they’ll probably value your ability to balance work with studies or other commitments. Be ready to talk about how you're managing your time and what you'd love to learn from this role at Aerosociety. That enthusiasm for growth can really show your potential!
