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For Companies At a Glance
- Tasks: Be the go-to person for diverse aerospace clients, solving technical and operational issues.
- Company: Join Safran, a leading global tech group in aerospace and defence.
- Benefits: Competitive salary, travel opportunities, and flexible working hours.
- Why this job: Make a real impact in aviation while building strong client relationships.
- Qualifications: Experience in aerospace with strong communication skills required.
- Other info: Expect dynamic work with extensive travel and career growth.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Safran is an international high-tech group operating in the fields of aeronautics (propulsion, equipment and interiors), space and defence. Its mission: to contribute sustainably to a safer world, where air transport becomes increasingly environmentally friendly, comfortable and accessible. The Group employs 100,000 people worldwide and has a turnover of €27.3 billion in 2024, holding leading positions globally or in partnership in its markets.
Mission description
What does the role look like? You will be the main interface for a diverse portfolio in aeronautics covering the Commercial, Military, Business, General, Regional and Helicopter sectors. Acting as the voice of the customer, you will provide on-site and remote support, drive the resolution of technical and operational issues, and establish trusting relationships with customers and internal teams.
What will your day-to-day responsibilities look like?
- Act as the main point of contact for assigned customers, interfacing with Airlines, MROs and the Customer Focus Team
- Provide on-site support for technical, commercial and operational issues across the region
- Collaborate with the Actuation Aftermarket Service team (Customer Support, Business Development, Service Centres and Warranty) to deliver customer-focused solutions
- Build and maintain strong relationships with stakeholders from C suite to engineers and technicians
- Capture customer expectations and fleet health, producing regular customer reports
- Own and drive resolution of customer concerns, maintaining the Rolling Action Items List (RAIL)
- Support customer onboarding, Entry into Service (EIS) activity and new contract proposals
- Attend operational and technical reviews, sharing holistic customer feedback
- Provide 24/7 emergency support as required
- Monitor product and support performance, feeding insights back to engineering and technical teams
What will you bring to the role?
Essential skills
- Proven experience in the Aerospace / Aviation / Airline industry within a customer-facing role
- Strong communication skills with the ability to engage credibly at all organisational levels
- Ability to work autonomously, manage priorities and travel extensively (25-50%)
Desirable skills
- Experience in an OEM or Field Service Representative role
- Commercial, business development or technical background
- Strong presentation skills for executive and customer audiences
- Proficiency in MS Office (Excel, Word, PowerPoint, Outlook, Teams)
- English fluency required; additional European language desirable
- One of the following qualifications:
- Associate degree in Aviation Maintenance (or related) with 10+ years' relevant experience, or
- Bachelor's degree in Engineering, Aviation Maintenance (or related) with 8+ years' experience, or
- Master's degree with 5+ years' experience, or
- No degree with 15+ years' relevant aviation experience
Additional Information
- Role requires flexibility, including irregular hours and on-call support
- Frequent domestic and international travel expected
Field Service Representative (Aftermarket) M/F (H/F) - GOODRICH ACTUATION SYSTEMS LIMITED (UK) in Wolverhampton employer: AEROCONTACT
Contact Detail:
AEROCONTACT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Representative (Aftermarket) M/F (H/F) - GOODRICH ACTUATION SYSTEMS LIMITED (UK) in Wolverhampton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the aerospace and aviation industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at Safran or similar companies. You never know who might help you land that interview!
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their mission, values, and recent projects. This will not only impress your interviewers but also help you tailor your answers to show how you fit into their culture and goals.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your responses. Focus on showcasing your experience in customer-facing roles and your ability to handle technical issues, as these are key for the Field Service Representative position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at Safran. So, get your application in and let’s make it happen!
We think you need these skills to ace Field Service Representative (Aftermarket) M/F (H/F) - GOODRICH ACTUATION SYSTEMS LIMITED (UK) in Wolverhampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Representative role. Highlight your experience in the aerospace or aviation industry and any customer-facing roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our mission at Safran. Keep it concise but impactful, and don't forget to mention your relevant experience.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and professional language, and if you have examples of successful stakeholder engagement, share them! We love seeing how you connect with others.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you'll be able to keep track of your application status. Plus, it shows us you're serious about joining our team!
How to prepare for a job interview at AEROCONTACT
✨Know Your Stuff
Make sure you brush up on your knowledge of the aerospace and aviation industry. Understand the key players, current trends, and challenges. This will not only help you answer questions confidently but also show that you're genuinely interested in the field.
✨Showcase Your Communication Skills
Since this role involves engaging with various stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated complex technical information to non-technical audiences in the past.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've resolved customer issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your critical thinking skills.
✨Prepare for Technical Questions
Expect some technical questions related to the actuation systems and customer support scenarios. Review relevant technical concepts and be prepared to explain how you would approach troubleshooting or resolving common issues in the field.
