At a Glance
- Tasks: Manage customer inquiries and ensure top-notch service in the Aftermarket environment.
- Company: Join a leading aerospace company committed to innovation and sustainability.
- Benefits: Full-time role with opportunities for growth and development in a dynamic industry.
- Other info: Collaborate with diverse teams and contribute to continuous improvement initiatives.
- Why this job: Be the voice of customers and make a real difference in their experience.
- Qualifications: Passion for customer service and effective communication skills required.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Customer Service Representative M/F (H/F) role at GOODRICH ACTUATION SYSTEMS LIMITED (UK).
We are looking for a Customer Service professional specialized in the Aftermarket Environment for this position. Responsibilities include promptly responding to and managing customer calls and inquiries to offer updates on their orders, thereby ensuring seamless customer service operations. We are seeking a highly motivated individual with exceptional attention to detail, a background in decision‑making, and a strong sense of responsibility. The ideal candidate should demonstrate the ability to take initiative and operate with the utmost personal integrity.
Day‑to‑day responsibilities:
- Drive a customer‑centric culture within the Aftermarket Service Team, ensuring every interaction prioritizes customer satisfaction.
- Serve as the primary point of contact for a portfolio of customers in the Aftermarket area, managing their inquiries and needs efficiently.
- Enhance customer information, communications, and documentation to elevate service levels and ensure clarity.
- Collaborate proactively within a multi‑disciplinary team to meet and exceed customer expectations and deadlines.
- Independently handle customer inquiries via telephone or electronic channels, providing information, managing accounts, generating quotations, and resolving issues promptly.
- Coordinate scheduling and order management activities, ensuring alignment with customer delivery requirements and operational team commitments.
- Conduct reviews of requests for quotation (RFQ), purchase orders (PO), and contracts to ensure compliance with contractual obligations.
- Utilize organizational and product knowledge to address complex inquiries and provide personalized follow‑up to customers, deviating from scripted responses when necessary.
- Develop documentation and standard procedures to address difficult customer issues, requests, and complaints, directing queries to appropriate departments or personnel as needed.
- Monitor adherence to agreed‑upon schedules, manage customer expectations, and provide regular status reports, identifying and escalating operational performance issues promptly.
- Collaborate with internal teams such as production, sales, shipping, and warehouse to expedite or trace shipments and resolve issues effectively.
- Report issues through the Quality, Cost, Delivery, People, Safety (QCPC) procedure and resolve invoice queries to ensure timely cash collection.
- Operate in alignment with the company's ethical standards, information technology policies, people philosophies, and EH&S (Environment, Health, and Safety) policies and procedures.
- Demonstrate understanding and actively participate in continuous improvement (CI) and Lean activities, driving improvements within the team and processes wherever possible.
Qualifications:
- Passion for delivering excellent customer service and effective communication skills.
- Familiarity with SAP experience in sales and distribution modules.
- Experience in customer service, demonstrating the ability to manage relationships effectively and attention to detail.
Desirable skills:
- Practical knowledge and understanding of the aerospace industry, particularly with a military focus.
- Understanding of export requirements, including EUU's and export licenses.
- Previous exposure to continuous improvement methodologies and Lean principles.
Seniority level: Not Applicable
Employment type: Full-time
Job function: Other Staffing and Recruiting
Customer Service Representative M/F (H/F) - GOODRICH ACTUATION SYSTEMS LIMITED (UK) in Wolverhampton employer: AEROCONTACT
At Goodrich Actuation Systems Limited, we pride ourselves on fostering a dynamic work environment that prioritises employee growth and satisfaction. Our commitment to excellence in customer service is matched by our dedication to providing comprehensive training and development opportunities, ensuring that every team member can thrive in their role. Located in the heart of the UK aerospace industry, we offer a unique chance to be part of a global leader in high technology, where innovation meets a supportive and collaborative culture.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative M/F (H/F) - GOODRICH ACTUATION SYSTEMS LIMITED (UK) in Wolverhampton
✨Tip Number 1
Network like a pro! Reach out to people in the aerospace industry, especially those connected to Safran or Goodrich. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky customer inquiries or complaints. We want you to shine and show off your problem-solving skills!
✨Tip Number 3
Show your passion for customer service! During interviews, share stories that highlight your dedication to customer satisfaction. This will help you stand out as someone who truly cares about the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Representative M/F (H/F) - GOODRICH ACTUATION SYSTEMS LIMITED (UK) in Wolverhampton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience in customer service and any specific skills that match the job description, like attention to detail and decision-making.
Show Your Passion:Let your enthusiasm for delivering excellent customer service shine through in your application. We want to see that you genuinely care about helping customers and can communicate effectively, so share examples of how you've done this in the past.
Be Clear and Concise:When writing your application, keep it clear and to the point. Avoid jargon and make sure your key achievements stand out. We appreciate straightforward communication, just like we do with our customers!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at AEROCONTACT
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in the Aftermarket Environment. Be ready to discuss how you would handle specific customer inquiries and demonstrate your problem-solving skills.
✨Showcase Your Attention to Detail
Since this role requires exceptional attention to detail, prepare examples from your past experiences where your meticulousness made a difference. Highlight situations where you caught errors or improved processes.
✨Familiarise Yourself with SAP
If you have experience with SAP, be sure to mention it during the interview. If not, do a bit of research on its sales and distribution modules so you can speak confidently about how you would use it in the role.
✨Emphasise Team Collaboration
This position involves working closely with various teams. Prepare to discuss how you've successfully collaborated in the past, and be ready to share examples of how you’ve contributed to a team’s success.
