At a Glance
- Tasks: Be the go-to person for customer queries and manage orders with precision.
- Company: Join Goodrich Actuation Systems, a leader in aerospace and defence.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Fast-paced role with opportunities for continuous improvement and teamwork.
- Why this job: Make a real difference in customer service during an exciting transformation.
- Qualifications: Strong communication skills and experience in customer service or order management.
The predicted salary is between 25000 - 32000 € per year.
We are looking for a motivated and detail-oriented MRO Customer Service Representative (CSR) to join the Aftermarket Military Customer Services team during a period of significant transformation. As a Customer Service Representative within the Aftermarket team, you will act as a key point of contact for customers, managing queries, orders and communications to ensure a high level of service delivery. This is a fast-paced, detail-focused role requiring strong communication, organisation and problem-solving skills.
Responsibilities
- Act as the primary point of contact for a portfolio of Aftermarket customer repairs
- Manage customer enquiries via phone and email, providing timely and accurate updates
- Generate quotations, manage orders and resolve customer issues efficiently
- Review purchase orders and conduct contract reviews to ensure compliance
- Coordinate scheduling and order management in line with customer delivery requirements
- Work cross-functionally with production, sales, shipping and warehouse teams to resolve queries and track orders
- Monitor repair progress and proactively manage customer expectations
- Identify and escalate any risks to delivery or performance
- Maintain accurate documentation and improve communication processes
- Support continuous improvement (CI) and Lean activities within the team
- Ensure adherence to company policies including EH&S and quality procedures
Essential skills and experience
- Strong customer service mindset with excellent communication skills
- Experience within a customer service or order management environment
- SAP experience, ideally within Sales & Distribution modules
- High attention to detail and ability to manage multiple priorities
- Proactive approach with strong problem-solving skills
Desirable skills and experience
- Experience within the aerospace or defence sector
- Understanding of export requirements (e.g. EUU's, export licences)
- Exposure to Lean or continuous improvement methodologies
Customer Service Representative (H/F) - GOODRICH ACTUATION SYSTEMS LIMITED (UK) in Wolverhampton employer: AEROCONTACT
Goodrich Actuation Systems Limited is an exceptional employer that prioritises employee development and fosters a collaborative work culture. Located in the UK, we offer competitive benefits, including opportunities for continuous improvement training and a supportive environment that encourages innovation and growth. Join us to be part of a dynamic team where your contributions directly impact our success in the aerospace and defence sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative (H/F) - GOODRICH ACTUATION SYSTEMS LIMITED (UK) in Wolverhampton
✨Tip Number 1
Get to know the company inside out! Research Goodrich Actuation Systems Limited and understand their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about managing customer queries and providing updates, make sure you can articulate your thoughts clearly. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 3
Be proactive during interviews! Prepare questions that demonstrate your understanding of the role and the challenges they face. This shows you're not just there to answer questions but are also thinking about how you can contribute to their success.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through StudySmarter. This way, we can keep track of your progress and ensure you get the attention you deserve.
We think you need these skills to ace Customer Service Representative (H/F) - GOODRICH ACTUATION SYSTEMS LIMITED (UK) in Wolverhampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Representative role. Highlight your experience in customer service, especially any roles where you managed queries or orders. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention any relevant experience in the aerospace or defence sector if you have it.
Show Off Your Communication Skills:Since this role requires strong communication skills, make sure your application reflects that. Use clear and concise language, and don’t hesitate to showcase any examples of how you've effectively communicated with customers in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at AEROCONTACT
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Representative in the Aftermarket team. Familiarise yourself with Goodrich Actuation Systems and their products, especially in the aerospace or defence sector. This will help you answer questions confidently and show your genuine interest in the company.
✨Show Off Your Communication Skills
Since this role requires strong communication skills, practice articulating your thoughts clearly. Prepare examples from your past experiences where you effectively managed customer queries or resolved issues. This will demonstrate your ability to handle the fast-paced environment they mentioned.
✨Be Detail-Oriented
Highlight your attention to detail during the interview. You might be asked about how you manage multiple priorities or ensure compliance with processes. Share specific instances where your meticulous nature led to successful outcomes, especially in customer service or order management.
✨Embrace Problem-Solving
Prepare to discuss how you've tackled challenges in previous roles. The interviewers will likely want to know how you approach problem-solving, so think of examples where you identified risks and took proactive steps to resolve them. This will align perfectly with their need for a proactive CSR.
