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For Companies At a Glance
- Tasks: Manage product support contracts and ensure operational targets are met.
- Company: Join Safran, a global leader in aerospace and defence with a commitment to innovation.
- Benefits: Enjoy a bonus, excellent pension, 33 days holiday, and wellbeing programmes.
- Why this job: Be part of a diverse team shaping a sustainable future in aviation.
- Qualifications: Degree in Business/Engineering preferred; strong MRO market knowledge required.
- Other info: Opportunities for career growth and a supportive work environment.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Safran is an international high-tech group operating in the fields of aeronautics (propulsion, equipment and interiors), space and defence. Its mission: to contribute sustainably to a safer world, where air transport becomes increasingly environmentally friendly, more comfortable and more accessible. The Group employs 100,000 people worldwide with a turnover of €27.3 billion in 2024, holding leading positions globally or in Europe in its markets. Safran is the 2nd company in the aerospace and defence sector in the "World's Best Companies 2024" ranking by TIME magazine. Safran Electrical & Power is one of the world leaders in aeronautical electrical systems, playing a key role in the electrification of equipment and electric and hybrid propulsion.
Mission description
Program Support Manager Pitstone, Tring, Hertfordshire
Benefits: Bonus, Excellent Pension, 33 Days Holiday, Dental, BUPA, EV scheme, Workplace nursery scheme, Midday finish on Fridays, Enhanced family friendly policies, Wellbeing programme, Employee assistance programme including health and finance, Onsite subsidised canteen.
About Safran
At Safran, we craft excellence together. As a global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future. We are looking for passionate individuals to join our Customer Support team as a Program Support Manager at our Pitstone site. We understand that diversity and inclusion make teams stronger and more effective, and as an organisation, we are committed to fair and equitable employment practices for everyone and are proudly a Disability Confident Employer.
Responsibilities
- Oversee and deliver the execution of product support contracts, ensuring operational and financial targets for MRO, spares, and AOG inventory are achieved.
- Manage budget definition for support activities and contribute to strategic development of new support/service business lines.
- Lead negotiations of service contracts (PSA), price escalations, retrofit/repair services, and claims with OE clients.
- Produce monthly KPI reports and conduct business reviews with customers.
- Coordinate cross-functional teams and lead EIS plans for new products or contracts.
- Manage technical issue resolution, documentation deliveries, and obsolescence management in partnership with customers.
- Drive performance at repair stations.
Qualifications
- Ideally degree qualified in relevant area (Business/Engineering Sales).
- Strong knowledge of aviation aftermarket activities.
- Strong MRO market knowledge.
- Strong organizational skills, pragmatic, dynamic and with strong skill for synthesis.
- Customer oriented and able to operate effectively in a high pressure environment and pressing customer deadlines.
- Ability to build strong relationships with both internal stakeholders and external customers.
- Strong negotiation, influencing and communication skills, sensitive to cultural issues when required.
- Capable of planning in due time and well ahead.
- Leading by example.
- Managing well under customer pressure.
- Financial acumen understanding the key elements in building a profitable business case.
- Willingness to travel for domestic and overseas business (30%).
Program Support Manager (H/F) - SAFRAN ELECTRICAL & POWER UK LTD in Tring employer: AEROCONTACT
Contact Detail:
AEROCONTACT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Program Support Manager (H/F) - SAFRAN ELECTRICAL & POWER UK LTD in Tring
✨Tip Number 1
Network like a pro! Reach out to people in the aerospace and defence sectors, especially those connected to Safran. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching Safran's values and recent projects. Show us you’re not just another candidate; demonstrate your passion for innovation and sustainability in aviation.
✨Tip Number 3
Practice your negotiation skills! As a Program Support Manager, you'll need to showcase your ability to handle tough conversations. Role-play with a friend or mentor to build confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Program Support Manager (H/F) - SAFRAN ELECTRICAL & POWER UK LTD in Tring
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Program Support Manager role. Highlight your relevant experience in aviation aftermarket activities and MRO market knowledge, as this will show us you understand what we're looking for.
Showcase Your Skills: Don’t just list your qualifications; demonstrate how your skills align with the job description. Use specific examples to illustrate your strong organisational skills and ability to manage under pressure, which are key for this position.
Be Authentic: We want to see the real you! Don’t hesitate to share your unique experiences and perspectives. If you have any adjustments or needs during the application process, let us know in your cover letter—we're here to help!
Apply Through Our Website: For the best chance of success, make sure to submit your application through our official website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at AEROCONTACT
✨Know Your Stuff
Make sure you brush up on your knowledge of aviation aftermarket activities and MRO market trends. Being able to discuss these topics confidently will show that you're not just interested in the role, but that you understand the industry.
✨Showcase Your Skills
Prepare specific examples that highlight your organisational skills and ability to manage under pressure. Think of situations where you've successfully led a team or negotiated contracts, as these are key aspects of the Program Support Manager role.
✨Understand the Company Culture
Familiarise yourself with Safran's commitment to diversity and inclusion. Be ready to discuss how you can contribute to a positive team environment and support their mission of creating a sustainable future in aerospace.
✨Ask Thoughtful Questions
Prepare insightful questions about the role and the company. This could include inquiries about their strategic development plans or how they handle technical issue resolution. It shows you're engaged and genuinely interested in the position.
