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For Companies At a Glance
- Tasks: Provide top-notch customer service and manage orders for aircraft repairs.
- Company: Join a leading global aerospace company focused on safety and sustainability.
- Benefits: Competitive salary, career growth, and a chance to work in a dynamic environment.
- Why this job: Be part of a mission to make air travel safer and more eco-friendly.
- Qualifications: Strong communication skills and a passion for customer satisfaction.
- Other info: Work with a diverse team and gain valuable experience in the aerospace industry.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Safran is an international high-tech group operating in the fields of aeronautics (propulsion, equipment and interiors), space and defence. Its mission: to contribute sustainably to a safer world, where air transport becomes increasingly environmentally friendly, more comfortable and more accessible. The Group employs 100,000 people worldwide and has a turnover of €27.3 billion in 2024, holding leading positions globally or in partnership in its markets. Safran is the 2nd company in the aeronautics and defence sector in the "World's Best Companies 2024" ranking by TIME magazine. Safran Aerosystems is one of the world leaders in aeronautical systems dedicated to the safety of aircraft and helicopters as well as fluid and fuel management. The company is a key player in flight safety (oxygen, evacuation, buoyancy) and contributes to the decarbonisation of aviation through sustainable alternative fuels and new engine architectures. It has 5,200 employees across 7 countries.
Mission description
As part of the Repair Sales Administration team, you will be working to provide high levels of customer service and support to always ensure customer satisfaction.
Your objectives and missions:
- Be primarily responsible for the administrative management of orders with the aim of contributing to economic performance and customer satisfaction.
- Serve as the interface between the customer, the Sales Department, the Program, Customer Support, Production/MRO, Supply Chain, and Finance.
- Participate in the implementation of contractual objectives and manage order processing until invoicing.
- Contribute to customer satisfaction by ensuring regular and proactive communication.
Main activities
- Perform Sales Administration order review: Ensure conformity between the customer's order, the administrative file, and the ERP system (PN and SN, conformity of delivery and billing addresses), verification of Investigation requests, order specificities.
- Acknowledge receipt of the order towards the customer.
- Prepare quotes in accordance with established pricing policy.
- Send quote and deploy best efforts to get the customer approval in the shortest timeframe.
- Verify eligibility for commercial warranty.
- Provide repair lead times.
- Enter customer quote approval in the ERP system.
- Check achieved margin and raise alerts in case of unforeseen deviations.
- Transmit repair reports to the customers.
- Manage the Quarantine of Customer owned property.
- Send invoices to the customers as needed.
- Provide ongoing support and service to customers by responding to their information requests, ensuring a good understanding of their needs, and coordinating internal requests.
Repairs Customer Service Representative (H/F) - SAFRAN AEROSYSTEMS SERVICES UK LTD employer: AEROCONTACT
Contact Detail:
AEROCONTACT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Customer Service Representative (H/F) - SAFRAN AEROSYSTEMS SERVICES UK LTD
✨Tip Number 1
Get to know the company inside out! Research Safran Aerosystems and understand their mission, values, and products. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and order management. Think about how your past experiences align with the role and be ready to share specific examples that highlight your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Repairs Customer Service Representative (H/F) - SAFRAN AEROSYSTEMS SERVICES UK LTD
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Repairs Customer Service Representative role. Highlight your relevant experience in customer service and any specific skills that align with the job description. We want to see how you can contribute to our mission!
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers and various departments, it's crucial to demonstrate your communication skills. Use clear and concise language in your application to show us you can convey information effectively.
Highlight Your Problem-Solving Abilities: In customer service, challenges will arise, and we need someone who can tackle them head-on. Share examples in your application where you've successfully resolved issues or improved processes. This will help us see your proactive approach!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at AEROCONTACT
✨Know Your Stuff
Before the interview, make sure you understand Safran's mission and values. Familiarise yourself with their role in the aerospace industry, especially regarding customer service and repair processes. This will show your genuine interest and help you connect your skills to their needs.
✨Showcase Your Communication Skills
As a Repairs Customer Service Representative, communication is key. Prepare examples of how you've effectively communicated with customers in the past. Think about times when you resolved issues or provided exceptional service, as these stories will highlight your ability to meet customer satisfaction.
✨Be Proactive
During the interview, demonstrate your proactive approach. Discuss how you would manage customer orders and ensure timely communication. You might even suggest ways to improve existing processes, showing that you're not just a fit for the role but also someone who can contribute to the team's success.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the team dynamics, specific challenges they face in customer service, or how they measure success in this role. It shows you're engaged and serious about the position.
