Program Quality Manager (H/F) - SAFRAN NACELLES LTD

Overview

Safran est un groupe international de haute technologie opérant dans les domaines de l\’aéronautique (propulsion, équipements et intérieurs), de l\’espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l\’environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 100 000 collaborateurs pour un chiffre d\’affaires de 27,3 milliards d\’euros en 2024, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World\\\’s Best Companies 2024 » du magazine TIME. Safran Nacelles conçoit, intègre et assure le support et le service après-vente des nacelles d\’avions. La société est un leader mondial sur le marché des avions commerciaux de plus de 100 places, des avions d\’affaires et des avions régionaux. A la pointe de la technologie, Safran Nacelles propose des nacelles toujours plus intégrées au moteur, aérodynamiques, légères avec des traitements acoustiques avancés afin de contribuer à la réduction des émissions de CO2 et sonores des aéronefs.

About Safran Nacelles

Safran Nacelles is a worldwide leader in aircraft engine nacelles. Our products and services equip all aircraft types; regional, business, short, medium and long range commercial aircraft. Our expertise covers nacelle design, manufacturing, integration, maintenance and services. We were voted the 28rd best worldwide employer in 2022 by Forbes. Our site in Burnley provides employment to almost 700 people and we are proud to be one of the largest private sector employer in Burnley. Our Four People Fundamentals underpin life at Safran, and our culture is built on the following principles; Promoting diversity and inclusion Developing skills and building opportunities Creating a trustworthy work place Promoting collaboration and mutual support. Why not visit our website for more information on careers at Safran.

What will I be doing?

• To organise and present the Customer Quality Reviews.
• To prepare and update DAMAs in support of any quality escapes.
• To call and chair DAMA meetings to track progress.
• To participate in Airworthiness Meetings in support of DAMAs.
• To act as the Customer Quality focus.
• To be responsible for the preparation of all Customer quality process documentation, e.g. Quality Plans, etc.
• To ensure the transmission of Customer Quality issues to the Operational Quality Manager or Supplier Quality Assurance Manager or other person for full and timely resolution.
• To ensure the cosmetic quality of delivered products.
• To support Customer audits.
• Provide weekly and monthly reporting of Customer Quality KPIs through the QA dashboard.
• To be responsible for the preparation of all customer quality process documentation, e.g. Quality Plans, etc.
• To ensure the review of all Customer Quality documents and requirements.
• To work collaboratively with peers and other functions to foster a positive working relationship.
• Provide excellent quality products and superior service to stakeholders.
• Meeting laid down objectives.
• To organise and present the Customer Quality Reviews (internal/external).
• Customer feedback/complaints handling.
• Identify areas and propose solutions to reduce costs and maximise profit where possible.
• To prudently manage the Programme Quality financial budget.
• Identify & escalate any risks or concerns in relation to product or people safety using the company tools & processes.

Benefits

• Relaxed dress code on Fridays
• Support for flexible working
• Safran referral scheme with a possible £1,000 reward
• Hybrid working option
• Electric car charging points on site
• Draw to win a Burnley FC hospitality match day experience
• Line manager leadership conference every 6 months
• Fully funded quarterly site team-building events

What do you need from me?

• Experience of working within quality standards (EN 9100) & Regulations (EASA Part 21) in an aerospace or automotive environment is ideal.
• Good knowledge of the applicable products and applications (Nacelle).
• Experience of internal/external audits.
• Ability to present/influence and maintain relationships with senior stakeholders.
• Experience of the implementation of key quality tools (SPC, FMEA, 8D, Six Sigma).
• Excellent analytical and problem solving skills.
• Excellent communication, presentation, inter-personal and IT skills.
• Pragmatic approach to organising, planning and keeping to timeline for reports and any agreed customer focus.
• Motivated and able to work under pressure.
• HNC or HND/ Degree in a relevant engineering discipline or equivalent experience.
• Formal quality qualification and eligibility for membership of the IQA is beneficial.
• Working knowledge of French (written and spoken) is beneficial but not essential.

Next steps

Please apply by uploading a CV, and if your experience matches what we\\\’re looking for, one of our recruitment team will give you a call.

Diversity & Inclusion

We want Safran Nacelles to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We\\\’re committed to building a strong, diverse workforce and making Safran Nacelles an inclusive place to work.