Programme Quality Manager (H/F) - SAFRAN SEATS GB LIMITED in Cwmbran

Overview

Safran is an international high-technology group operating in the fields of aeronautics (propulsion, equipment and interiors), space and defence. Its mission: to contribute sustainably to a safer world, where air transport becomes increasingly environmentally friendly, more comfortable and more accessible. The Group employs 100,000 people worldwide and has a turnover of €27.3 billion in 2024, holding leading positions globally or in partnership in its markets. Safran is the 2nd company in the aerospace and defence sector in the "World's Best Companies 2024" ranking by TIME magazine. Safran Seats is one of the world's leading manufacturers of aircraft seats for both crew and passengers, with 1 million aircraft seats currently in service worldwide.

Mission description

In the UK, Safran Seats specialises solely in the First Class and Business Class seating markets for wide body aircraft, with industrial and engineering teams in Cwmbran and Newport, Wales and Brackley, England. Ensure customer satisfaction and quality performance on the different Safran Seats GB programs, from the initial scoping of programs until the end of the production phase.

The role involves:

• Guaranteeing that Customer requirements are taken into account within the Programs.
• Ensuring that internal standard processes for managing programs are properly applied.
• Managing quality performance of the programs and implementing relevant improvement plans.
• Maintaining a trustful relationship with the Customer regarding quality (audits, scorecards, management of quality issues and concerns).

Scope of Responsibilities

• Leader of the Programme Quality Team, directly reporting to the VP Quality.
• Responsible for a team of engineers and technicians.
• Communicates with, and presents information to, Senior Management and cross functions in SGB.
• Key Customer contact on Quality topics for programs until end of production.

Knowledge, Experience, Training and Qualifications

• Master's degree (engineering school, or equivalent).
• Essential Knowledge of Program Management and Development processes.
• Essential Knowledge of Aerospace and Quality standards.
• Essential Proficiency in Quality processes.
• Solid knowledge of Non Conformity management.
• Essential Knowledge of problem solving and improvement methodologies.
• Essential Team management experience.
• Desirable Experience in matrix or multi-site organizations.
• Desirable Experience in Quality Assurance, Development and/or Program management.
• Desirable Knowledge of APQP.
• Desirable Knowledge of One Safran and internal Business Processes.

Competencies, Behaviours and Skills

• Cross-functional leadership.
• Strong customer orientation.
• Intercultural skills.
• Rigor and autonomy.
• Analytical and synthesis skills.
• Skills in claim management, communication and negotiation.
• Ability to manage priorities and crisis situations.
• Capacity to interact at all hierarchical levels (internally and externally).
• Proven track record on leading teams/projects to deliver milestones.

Key Responsibilities and Duties

• Implement Product Line Quality Plans. Ensure that market expectations and potential Customer Requirements are managed and taken into account, as well as lessons learned.
• Implement Program Quality Plans. Ensure contribution to the Program Management Plan.
• Participate in setting up contracts with Customers for quality aspects. Negotiate with Customers to get approval of product quality acceptance criteria.
• Participate in negotiations to get approval and/or financing of solutions to quality problems.
• Ensure that Customer needs and requirements are taken into account, especially how these are flowed down to partners.
• Participate in all program tollgate reviews, ensuring the quality of deliverables, the follow-up of recommendations/actions issued, the conditions for holding these reviews.
• Develop program quality indicators as part of the programs dashboards and keep them up to date. Take action to reduce non-quality costs.
• Detect weak signals, signs of possible degradations and behaviours inducing a risk of non-conformity of deliverables or degradation of program performance.
• Stop any process/action that would have unacceptable consequences on products and services delivered to the Customer.
• Ensure the follow-up of actions resulting from Customer or Authority audits and contribute to resolving any deviation, risk or event endangering program objectives and Customer satisfaction.
• Coordinate Customer relationships on quality aspects. Analyse ratings/satisfaction reviews, Customer claims and ensure that action plans are implemented to guarantee Customer satisfaction.
• Ensure capitalization of lessons learned towards Business processes.
• Promote and check that the program quality processes are applied at the partners and propose an appropriate audit plan.
• Lead the Program Quality team, ensuring skills acquisition and contribute to workforce planning to anticipate future needs.

We are committed to building a workforce that is reflective of the diverse community we serve. We want to attract the best applications from people of all backgrounds and underrepresented groups because we strongly believe in adding value through diversity and inclusion. Our employees enable us to deliver services that are accessible and inclusive. As part of our commitment with Disability Confident Employers, we may offer a guaranteed interview to applicants who meet the essential criteria for the post. We strive to provide reasonable adjustments throughout the recruitment process and employment. Let us know if you need support to showcase your talents or require any reasonable adjustments. This role is subject to pre-employment checks, including but not limited to criminal record checks.