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- Tasks: Be the go-to person for customer queries and manage orders with precision.
- Company: Join a leading company in the aerospace industry focused on transformation.
- Benefits: Enjoy competitive pay, career growth, and a supportive team environment.
- Other info: Fast-paced role with opportunities for continuous improvement and teamwork.
- Why this job: Make a real difference by ensuring top-notch service for military customers.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for a motivated and detail-oriented MRO Customer Service Representative (CSR) to join the Aftermarket Military Customer Services team during a period of significant transformation. As a Customer Service Representative within the Aftermarket team, you will act as a key point of contact for customers, managing queries, orders and communications to ensure a high level of service delivery. This is a fast-paced, detail-focused role requiring strong communication, organisation and problem-solving skills.
Responsibilities
- Act as the primary point of contact for a portfolio of Aftermarket customer repairs
- Manage customer enquiries via phone and email, providing timely and accurate updates
- Generate quotations, manage orders and resolve customer issues efficiently
- Review purchase orders and conduct contract reviews to ensure compliance
- Coordinate scheduling and order management in line with customer delivery requirements
- Work cross-functionally with production, sales, shipping and warehouse teams to resolve queries and track orders
- Monitor repair progress and proactively manage customer expectations
- Identify and escalate any risks to delivery or performance
- Maintain accurate documentation and improve communication processes
- Support continuous improvement (CI) and Lean activities within the team
- Ensure adherence to company policies including EH
Customer Service Representative (H/F) - GOODRICH ACTUATION SYSTEMS LIMITED (UK) employer: AEROCONTACT
Contact Detail:
AEROCONTACT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative (H/F) - GOODRICH ACTUATION SYSTEMS LIMITED (UK)
✨Tip Number 1
Get to know the company inside out! Research Goodrich Actuation Systems Limited and understand their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Representative, you'll need to manage queries and provide updates. Role-play with a friend or family member to get comfortable with handling different customer scenarios.
✨Tip Number 3
Be proactive during interviews! Prepare questions about the Aftermarket Military Customer Services team and how they handle challenges. This shows you're not just there to answer questions but are also thinking about how you can contribute.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Customer Service Representative (H/F) - GOODRICH ACTUATION SYSTEMS LIMITED (UK)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Representative role. Highlight your experience in managing customer queries and your strong communication skills, as these are key for us at Goodrich Actuation Systems.
Craft a Compelling Cover Letter: Your cover letter should reflect your motivation and detail-oriented nature. Share specific examples of how you've successfully handled customer issues in the past, showing us why you're the perfect fit for our Aftermarket team.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention instances where you’ve resolved customer issues efficiently. We love candidates who can think on their feet and keep things running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our Aftermarket Military Customer Services team.
How to prepare for a job interview at AEROCONTACT
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Representative. Familiarise yourself with the specifics of managing customer queries, generating quotations, and coordinating with different teams. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since this role requires strong communication skills, prepare examples from your past experiences where you effectively managed customer interactions. Think about times when you resolved issues or provided updates that made a difference. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've tackled challenges in previous roles. Think of specific instances where you identified a problem, took action, and achieved a positive outcome. This will show your potential employer that you can handle the fast-paced and detail-focused nature of the job.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, the company's approach to continuous improvement, or how they measure success in the Customer Service department. This not only shows your interest but also helps you gauge if the company is the right fit for you.