AeroCloud: Revolutionizing Airport Operations
AeroCloud is the new‑age operating system for airports, offering Airport Operating Systems (AOS), Passenger Processing Systems (PPS), and Passenger Flow Management solutions that provide deep insights into passenger and aircraft movements worldwide.
About the Role
Senior Windows Specialist – hardware driver integration, packaging, and troubleshooting at scale in a growing global multi‑airport environment. The role holder will be fully responsible for hardware integration across our global common‑use platform.
Ideal candidates understand how Windows interacts with hardware in mission‑critical environments and can troubleshoot drivers, devices, and system configuration. Experience with airport or common‑use environments is beneficial but not required.
Responsibilities
- Assess, package, and deploy all new driver versions and updates across the estate.
- Collaborate with internal development teams to shape peripheral middleware direction.
- Manage technical conflicts, versioning, and produce clear technical documentation.
- Act as escalation point for device‑related issues during site deployments and live support, with occasional on‑site travel worldwide.
- Automate deployment and configuration of hardware peripherals wherever possible.
- Partner directly with equipment manufacturers for troubleshooting, release management, and feedback.
- Work primarily in the office to access lab environments and physical peripherals.
- Travel occasionally to global customer sites.
- Maintain flexible working hours to collaborate with diverse global teams and customers.
Qualifications
- Strong understanding of Windows OS fundamentals, including processes, services, startup mechanisms, and registry structure.
- Proven experience troubleshooting Windows hardware interactions in real‑world environments.
- Hands‑on experience supporting peripherals such as printers, scanners, payment terminals, and USB/serial devices.
- Diagnosis skills for driver conflicts, device recognition issues, and intermittent hardware faults.
- Knowledge of driver installation lifecycle, Device Manager, USB device behaviour, and common failure points.
- Experience with Group Policy (GPO), Intune/Endpoint Manager, application packaging tools, device hardening, and security.
- Troubleshooting mindset that goes beyond basic fixes.
- Strong scripting skills, especially PowerShell.
- Automation‑first mindset, ideally with DevOps experience.
What We Offer
- Competitive salary.
- Best‑in‑class Share Options scheme.
- 25 days PTO plus statutory holidays.
- Birthday off.
- Extensive upskilling and training.
- Digital Nomad Scheme.
Our Ethos
AeroCloud recognises diversity, equality, and inclusion at the heart of our business. We are committed to fostering an environment where every colleague feels valued and respected.
We are an equal opportunities employer. If you require accommodations due to a condition or disability, we are committed to working with you to provide the best support at work.
