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- Tasks: Lead delivery risk management for complex customer engagements and ensure successful project outcomes.
- Company: AeroCloud, a pioneering tech company revolutionising airport operations.
- Benefits: Competitive salary, flexible working, 25 days leave, and birthday off.
- Why this job: Join a dynamic team making a real impact in the aviation industry.
- Qualifications: Senior experience in delivery or programme management with strong customer-facing skills.
- Other info: Diversity, equality, and inclusion are at the heart of our culture.
The predicted salary is between 43200 - 72000 £ per year.
Overview
AeroCloud is the new-age operating system for airports aiming to grow. Our suite includes Airport Operating Systems (AOS), PPS, and Passenger Flow Management solutions, empowering airports to gain deep insights into the movement of passengers and aircraft around the world. We achieve this by becoming the airport’s first call for technology. Whether in times of need or growth, we stand alongside our clients, offering support through innovative software that drives their success.
Our Commitment to Excellence
At AeroCloud, being the airport’s first call means exceeding expectations at every customer interaction. This is not just a goal; it’s our standard. We prioritize detail, diligence, and a proactive approach in everything we do. If there’s a task to be completed, we see it through. If a customer needs an answer we don’t yet have, we respond promptly to let them know we’re on it. We believe in keeping our team informed, being transparent, and maintaining accountability at every step.
Job Requirements
About the Role
The Senior Delivery Manager is the single-threaded owner of delivery risk for any customer engagement that deviates from AeroCloud’s standard off-the-shelf delivery model. This role exists to ensure that what is sold can be delivered credibly, that delivery risk is surfaced early, and that customers experience clarity and confidence from contract signature through to stable go-live. This is not a project management role. It is a senior accountability and decision-making role. The Senior Delivery Manager engages pre-sales for complex deals, shapes the SOW, stays with the delivery end to end, and hands over only when the customer is stable and ready for Support ownership.
Key Responsibilities
- Pre-Sales and SOW Ownership (for non-standard deals)
- Engage with Sales and customers before contract signature when delivery complexity exists
- Co-author Statements of Work for non-standard deployments
- Define scope, assumptions, exclusions, dependencies, and prerequisites
- Pull in technical teams as required to validate deliverability
- Prevent optimism or ambiguity from becoming contractual obligation
- Delivery Risk Ownership
- Own accountability for “what was sold versus what will be delivered”
- Maintain a clear, single source of truth for scope and expectations
- Make and enforce changes to scope, sequencing, and readiness
- Gate UAT, deployment, and go-live readiness
- Escalate early when delivery risk becomes material
- Cross-Functional Alignment
- Work across Sales, Product, Engineering, Projects, and Implementations
- Demand clarity and trade-offs where delivery risk exists
- Act as the delivery counterweight to commercial or product optimism
- Protect delivery teams from unrealistic commitments
- Handover to Support
- Own delivery until the solution is live and stable
- Perform a formal, documented handover to Service Delivery within Support
- Disengage from day-to-day involvement post-handover
- Retain escalation and advisory rights for material delivery risk
About You
Required Experience
- Senior experience in delivery, programme management, or complex implementations
- Experience delivering enterprise or regulated systems
- Comfortable operating across Sales, Product, and Engineering
- Proven ability to say no and hold the line
- Strong customer-facing presence
- Calm, decisive judgment under pressure
Backgrounds That Fit Well
- Enterprise programme delivery leaders
- Systems integration or agency delivery directors
- Complex SaaS or platform rollout leaders
What We Are Not Looking For
- Pure project managers
- Task-focused delivery profiles
- Candidates optimised for harmony over outcomes
- People uncomfortable with escalation or conflict
Job Benefits
What We Offer
- Competitive salary
- Best-in-Class Share Options scheme
- Flexible working environment
- 25 days annual leave + statutory holidays
- Birthday leave (take your birthday off on us)
- Access to our Employee Assistance Program
- Extensive upskilling and training opportunities
- Company pension scheme
- Employee perks and discounts
- Salary sacrifice schemes – Cycle to Work and EV scheme
- Digital Nomad policy (work abroad up to 4 weeks a year)
Our Ethos
AeroCloud recognises Diversity, Equality, and Inclusion at the heart of our business. They represent the mutual trust, respect, and understanding we strive for. They are integral to our brand, reputation, success, and sustainability. Our vision is to have a diverse, equal, and inclusive organisational culture where every colleague feels valued, respected, and proud to belong. We will draw on the rich diversity and considerable talents of our staff to achieve our vision in line with our organisational values and DE&I principles. AeroCloud is an equal opportunities employer. If you have specific work or access requirements as a result of a condition or disability, we are committed to working with you to find the best way to support you at work.
Senior Delivery Manager in Stockport employer: AeroCloud
Contact Detail:
AeroCloud Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Delivery Manager in Stockport
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Senior Delivery Manager role.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, make sure to highlight your experience in delivery and programme management. Share specific examples of how you've tackled complex implementations and delivered results.
✨Tip Number 3
Be proactive! If you see a job that fits, don’t just wait for the application process. Reach out directly to the hiring manager or team. Express your interest and ask insightful questions about the role. It shows initiative and can set you apart from the crowd.
✨Tip Number 4
Keep it real! During interviews, be honest about what you can deliver. If something seems unrealistic, don’t hesitate to discuss it. Remember, we’re looking for someone who can manage expectations and ensure clarity throughout the delivery process.
We think you need these skills to ace Senior Delivery Manager in Stockport
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in delivery management and complex implementations. We want to see how your skills align with our needs at AeroCloud!
Showcase Your Decision-Making Skills: In your application, emphasise your ability to make tough decisions and manage delivery risks. We’re looking for someone who can confidently navigate challenges and keep projects on track.
Be Clear and Concise: When writing your application, clarity is key! Use straightforward language to convey your experience and achievements. We appreciate a well-structured application that gets straight to the point.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at AeroCloud
✨Know the Company Inside Out
Before your interview, dive deep into AeroCloud's mission and values. Understand their products, especially the Airport Operating Systems and Passenger Flow Management solutions. This knowledge will help you align your answers with their goals and demonstrate your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Given the Senior Delivery Manager's focus on delivery risk and accountability, expect scenario-based questions. Think of examples from your past experiences where you successfully managed complex implementations or navigated delivery challenges. Be ready to discuss how you ensured clarity and confidence for customers.
✨Showcase Your Cross-Functional Collaboration Skills
This role requires working across various teams like Sales, Product, and Engineering. Prepare to share specific instances where you facilitated collaboration among different departments. Highlight how you managed expectations and protected delivery teams from unrealistic commitments.
✨Demonstrate Calm Under Pressure
The interviewers will be looking for your ability to remain calm and decisive under pressure. Share stories that illustrate your judgement in high-stress situations, particularly when you had to say no or escalate issues. This will show them you can handle the demands of the role effectively.
