Customer Success Manager UK
Apply now
Customer Success Manager UK

Customer Success Manager UK

Stockport Full-Time 36000 - 60000 £ / year (est.) No home office possible
Apply now
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At a Glance

  • Tasks: Be the go-to person for customers, ensuring they thrive with our airport tech solutions.
  • Company: Join AeroCloud, a leader in innovative airport management software powered by AI and machine learning.
  • Benefits: Enjoy a competitive salary, hybrid work, 25 days off, and birthday leave!
  • Why this job: Make a real impact by enhancing customer experiences and driving success in a dynamic environment.
  • Qualifications: 2-4 years in Customer Success, strong communication skills, and a proactive mindset are key.
  • Other info: Diversity and inclusion are at our core; we value every voice in our team.

The predicted salary is between 36000 - 60000 £ per year.

AeroCloud creates modular and scalable intelligent airport management software built on leading-edge technology. Our cloud-native platform uses predictive artificial intelligence and machine learning. Together with our common-use passenger processing and self-service solutions, we deliver an innovative answer to the complex operational challenges experienced by airports across the globe.

AeroCloud\’s Intelligent Airport Management System (iAMS) and Flight Management System reduce manual inputs and centralise data, making it available to all members of airport stakeholder groups. Inspection, Lease and Asset Management systems support on-site logistical planning. In addition, Common-Use Passenger Processing and Self-Service solutions and our Mobile Bag Drop app help airports efficiently manage the ups and downs in daily passenger numbers.

Our platform is 100% cloud-native, and users can access it anywhere, anytime, and on any device. We configure all modules within the Cloud and deliver remote updates quickly and easily; users can access AeroCloud\’s software via a web interface, removing the need to access a local network. Airports can depend on our cloud-hosted platform\’s security, fast processing speeds and scalability.

About You

We are looking for a Customer Success Manager to report directly to the VP Customer Success. This role will have no direct reports and will be based out of the Head Office in Stockport near Manchester.

Summary Of Role

As a Customer Success Manager at AeroCloud, you\’ll be pivotal in ensuring our customers\’ success with our cutting-edge airport technology solutions. You\’ll act as the primary liaison between AeroCloud and our customers, providing expert guidance, support, and training to help them maximize the value of our products. Your responsibilities will include supporting the onboarding of new clients, understanding their unique needs, monitoring their progress, and proactively addressing any issues to ensure their satisfaction and retention. You\’ll collaborate closely with our sales, product, and support teams to deliver a seamless and exceptional customer experience, driving customer loyalty and long-term success.

Ownership and Impact

  • Become an expert on AeroCloud\’s suite of products and how they can be used to solve industry and customer problems.
  • Manage the full customer lifecycle including onboarding, adoption, expansion opportunities and renewals for a portfolio of customers across EMEA and North America.
  • Work closely with customers to define, monitor and report success metrics through success playbooks, business reviews and other initiatives.
  • Work proactively to increase product adoption and create growth opportunities through upsell, customer referrals and new case studies.
  • Work cross-functionally with implementation, commercial, support, product and marketing teams to create positive customer outcomes, acting as the single point of contact and voice of the customer internally at AeroCloud.
  • Utilise playbooks to improve customer health, increase retention and mitigate risk.
  • Work with the Customer Success Lead to constantly improve processes and resources including training, playbooks and customer-facing documents.

The duties and responsibilities of the role may vary and change depending on the AeroCloud business needs.

Our Ethos

AeroCloud recognises Diversity, Equality, and Inclusion at the heart of our business. They represent the mutual trust, respect and understanding we strive for. They are integral to our brand, reputation, success, business sustainability and employee relations impact. Our vision is to have a diverse, equal and inclusive organisational culture. We want everyone who comes into contact with us, both face to face and virtually, to feel valued and respected. We want our workplace both in the office and at home to foster belonging to all colleagues to feel seen, connected, supported and proud. We will draw on the rich diversity of our workforce and harness the diverse contributions and considerable talents of our staff to achieve our vision in line with our organisational values and DE&I principles.

AeroCloud is an equal opportunities employer so if you have any specific work or access requirements as a result of a condition or disability then AeroCloud would be committed to working with you on the best way to support this at work.

Requirements

What are we looking for?

  • 2 – 4 years experience working as Customer Success Manager, ideally at an early stage startup.
  • Driven and proactive by nature preferably with experience of managing enterprise and strategic level customers.
  • A growth mindset and driven by solving complex customer problems.
  • Experience of managing and constantly achieving commercial targets through expansion opportunities and renewals.
  • Experience of working with complex, multi-geographical customers.
  • Excellent communication and presentation skills, both verbally and written.
  • Committed to constantly improving the customer experience and communicating areas for improvement at AeroCloud.
  • A relationship builder with experience in building strong relationships with C-level executives and other key stakeholders.
  • Experience working cross-functionally with internal teams (commercial, product, support, marketing).
  • A willingness to travel internationally when required to meet with customers face to face.
  • The ability to speak a second language (French, Spanish, German or other European languages) would be desirable.

Benefits

What\’s in it for you?

  • Competitive salary.
  • Hybrid working environment.
  • 25 days annual leave + statutory holidays.
  • Take your birthday off work on us as well.
  • Access to our Employee Assistance Program.
  • Extensive upskilling and training.
  • Company pension scheme.
  • Access to employee perks and discounts.

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Customer Success Manager UK employer: AeroCloud

At AeroCloud, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Customer Success Manager based in Stockport, you'll enjoy a competitive salary, a hybrid working environment, and extensive training opportunities to support your professional growth. Our commitment to diversity, equality, and inclusion ensures that every employee feels valued and respected, making AeroCloud not just a workplace, but a community where you can thrive.
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Contact Detail:

AeroCloud Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Success Manager UK

✨Tip Number 1

Familiarize yourself with AeroCloud's products and services. Understanding how our cloud-native platform works and the specific challenges it addresses for airports will help you demonstrate your expertise during the interview.

✨Tip Number 2

Highlight your experience in managing customer relationships, especially with C-level executives. Be prepared to share specific examples of how you've successfully driven customer success and retention in previous roles.

✨Tip Number 3

Showcase your proactive approach to problem-solving. Discuss instances where you've identified potential issues before they escalated and how you implemented solutions that improved customer satisfaction.

✨Tip Number 4

Emphasize your ability to work cross-functionally. Provide examples of how you've collaborated with different teams to enhance the customer experience and drive successful outcomes.

We think you need these skills to ace Customer Success Manager UK

Customer Relationship Management
Onboarding and Training
Problem-Solving Skills
Communication Skills
Presentation Skills
Cross-Functional Collaboration
Data Analysis
Customer Retention Strategies
Growth Mindset
Commercial Acumen
Stakeholder Management
Adaptability
Proactive Approach
Fluency in a Second Language (French, Spanish, German or other European languages)

Some tips for your application 🫡

Understand the Role: Make sure to thoroughly read the job description for the Customer Success Manager position at AeroCloud. Highlight key responsibilities and requirements that resonate with your experience, especially in customer management and technology solutions.

Tailor Your CV: Customize your CV to reflect your relevant experience in customer success roles. Emphasize your ability to manage customer relationships, drive product adoption, and achieve commercial targets, as these are crucial for this position.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your understanding of AeroCloud's innovative technology. Mention specific examples of how you've helped previous clients succeed and how you can bring that expertise to AeroCloud.

Showcase Communication Skills: Since excellent communication is vital for this role, ensure your application reflects your verbal and written communication skills. Use clear and concise language, and consider including examples of successful presentations or reports you've delivered in the past.

How to prepare for a job interview at AeroCloud

✨Understand AeroCloud's Products

Before the interview, make sure you have a solid understanding of AeroCloud's suite of products and how they address customer challenges. This knowledge will help you demonstrate your expertise and show that you're ready to support customers effectively.

✨Showcase Your Customer Success Experience

Be prepared to discuss specific examples from your previous roles where you successfully managed customer relationships, drove product adoption, and achieved commercial targets. Highlight your proactive approach and problem-solving skills.

✨Emphasize Communication Skills

Since this role involves liaising with various stakeholders, it's crucial to showcase your excellent communication and presentation skills. Practice articulating your thoughts clearly and confidently, both verbally and in writing.

✨Demonstrate a Growth Mindset

AeroCloud values a growth mindset, so be ready to discuss how you've approached challenges in the past and what you've learned from them. Show your enthusiasm for continuous improvement and your commitment to enhancing the customer experience.

Customer Success Manager UK
AeroCloud
Apply now
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