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- Tasks: Support the VP of Customer Success with communication and administrative tasks.
- Company: AeroCloud is revolutionising airport operations with innovative technology solutions.
- Benefits: Enjoy flexible working, competitive salary, share options, and 25 days annual leave.
- Why this job: Join a dynamic tech company focused on customer success and personal growth.
- Qualifications: 2-3 years in customer success or admin roles; strong organisational and communication skills required.
- Other info: AeroCloud values diversity and inclusion, fostering a supportive workplace for all.
The predicted salary is between 30000 - 42000 £ per year.
AeroCloud is the new-age operating system for airports aiming to grow. Our suite includes Airport Operating Systems (AOS), PPS, and Passenger Flow Management solutions, empowering airports to gain deep insights into the movement of passengers and aircraft around the world. We achieve this by becoming the airport’s first call for technology. Whether in times of need or growth, we stand alongside our clients, offering support through innovative software that drives their success.
Our Commitment to Excellence
At AeroCloud, being the airport’s first call means exceeding expectations at every customer interaction. This is not just a goal; it’s our standard. We prioritise detail, diligence, and a proactive approach in everything we do. If there’s a task to be completed, we see it through. If a customer needs an answer we don’t yet have, we respond promptly to let them know we’re on it. We believe in keeping our team informed, being transparent, and maintaining accountability at every step.
Summary of Role
We’re looking for a Customer Success Coordinator to join our growing team and support the VP of Customer Success and wider CS function in delivering a high-quality experience to our customers. You’ll play a vital role in helping us stay organised, responsive, and connected to our clients through proactive communication and administrative support. This is a fantastic opportunity for a detail-oriented, organised, and service-minded individual who’s excited to work cross-functionally, grow in a customer-facing environment, and support executive-level operations in a dynamic tech company.
Job Requirements
- 2-3 years of experience in a customer success, administrative, or operations support role
- Exceptional organisational skills and the ability to manage executive calendars, inboxes, and competing priorities
- Excellent written and verbal communication skills with a keen eye for detail
- Comfortable using CRM and productivity tools like HubSpot, Google Workspace, Slack, etc.
- Proactive, reliable, and able to work independently in a fast-paced, high-growth environment
- A positive team player who is eager to learn, contribute, and grow
Job Responsibilities
- Customer Communication & Engagement
- Support Customer Success Managers with customer engagement initiatives, ensuring retention and satisfaction
- Draft, manage, and maintain key customer communications, including FAQs, guides, onboarding materials, and newsletters
- Assist the VP of Customer Success with the planning and delivery of customer success events
- Relay client insights, product requests, and service issues to internal stakeholders to help improve the customer experience
- Coordinating with product and product marketing teams to communicate out latest product updates and campaigns to customers
- Inbox and Calendar Management
- Serve as an expert, supporting the VP of Customer Success with daily email and calendar management
- Monitor and triage the executive’s inbox, documenting detailed notes on client-related matters, including issues, product inquiries, requests, and meeting outcomes
- Draft and edit professional communications, emails, memos, and responses on the executive’s behalf
- Organise and coordinate internal and external meetings, including scheduling, reminders, and logistics
- Operational Support
- Keep the CRM and customer records accurate and up to date
- Track customer success metrics and support reporting
- Collaborate with Sales, Product, and Support to ensure a smooth customer journey and a consistent feedback loop
- Assist with special projects and provide general administrative support to the Customer Success team
Job Benefits
- Competitive salary
- Best in Class Share Options scheme
- Flexible working environment
- 25 days annual leave + statutory holidays
- Take your birthday off work on us as well
- Access to our Employee Assistance Program
- Extensive upskilling and training
- Digital Nomad Scheme
- Salary sacrifice schemes
Our ethos
AeroCloud recognises Diversity, Equality, and Inclusion at the heart of our business. They represent the mutual trust, respect and understanding we strive for. They are integral to our brand, reputation, success, business sustainability and employee relations impact. Our vision is to have a diverse, equal and inclusive organisational culture. We want everyone who comes into contact with us, both face to face and virtually, to feel valued and respected. We want our workplace both in the office and at home to foster belonging to all colleagues to feel seen, connected, supported and proud. We will draw on the rich diversity of our workforce and harness the diverse contributions and considerable talents of our staff to achieve our vision in line with our organisational values and DE&I principles. AeroCloud is an equal opportunities employer so if you have any specific work or access requirements as a result of a condition or disability then AeroCloud would be committed to working with you on the best way to support this at work.
Customer Success Co-ordinator employer: AeroCloud
Contact Detail:
AeroCloud Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Co-ordinator
✨Tip Number 1
Familiarise yourself with AeroCloud's products and services. Understanding their Airport Operating Systems and how they enhance customer experience will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've successfully managed competing priorities in previous roles. This will demonstrate your ability to thrive in a fast-paced environment, which is crucial for the Customer Success Coordinator position.
✨Tip Number 3
Network with current or former employees of AeroCloud on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, giving you an edge in your application process.
✨Tip Number 4
Prepare to discuss your experience with CRM tools like HubSpot and productivity software such as Google Workspace. Being able to articulate your proficiency with these tools will highlight your readiness for the role.
We think you need these skills to ace Customer Success Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, administrative roles, or operations support. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your organisational skills and attention to detail. Mention specific examples of how you've successfully managed communications or supported executives in previous roles.
Showcase Your Communication Skills: In your application, emphasise your written and verbal communication abilities. Consider including a brief example of a time when you effectively communicated with clients or team members to resolve an issue.
Highlight Your Proactivity: Demonstrate your proactive nature by providing examples of how you've taken initiative in past roles. This could include improving processes, anticipating client needs, or contributing to team projects.
How to prepare for a job interview at AeroCloud
✨Showcase Your Organisational Skills
As a Customer Success Coordinator, you'll need exceptional organisational skills. Be prepared to discuss specific examples of how you've managed competing priorities or executive calendars in your previous roles.
✨Demonstrate Proactive Communication
AeroCloud values proactive communication. During the interview, highlight instances where you took the initiative to engage with customers or team members to resolve issues or improve processes.
✨Familiarise Yourself with Relevant Tools
Make sure you're comfortable with CRM and productivity tools like HubSpot and Google Workspace. Mention any experience you have with these tools during the interview to show you're ready to hit the ground running.
✨Emphasise Team Collaboration
Being a positive team player is crucial for this role. Share examples of how you've successfully collaborated with cross-functional teams in the past, and express your eagerness to contribute to AeroCloud's success.
