We are small family run business who offer specialist system installation services to the construction industry, specifically working in the new build housing sector. We are seeking a Service Engineer - Fire & Security on a Full time basis, to work within our team delivering service, maintenance and fault finding across a range of low voltage specialist systems such as:
CCTV Systems
Door Entry & Access Control Systems
Intruder Alarm Systems
Reporting to the Operations Manager successful candidates will ultimately be responsible for taking ownership of their own time on site and working towards delivering service and maintenance visits on time and to our high quality of standards and workmanship.
We are looking for an energetic and confident individual who is ready to take on a new challenge and work within a growing team of professionals.
Key Areas of Responsibility
Service, maintenance, testing and fault finding of systems as per industry and British standards
Diagnosing faults and carrying out repairs or corrective works efficiently
Completing routine inspections and planned preventative maintenance (PPM) visits
Producing accurate service reports, test results and recommendations for remedial works
Management inventory of and organisation of company Van
Ensure all work carried out is of a high quality and standard
To follow safe working procedures and operating procedures
To follow all compliance procedures
To enter correct and detailed reports on our SIMPRO mobile app system
To work safely following all RAMS and correct use of provided PPE
Updating progress trackers for live projects (where applicable)
Liaising with clients and site teams to provide progress updates and technical advice
Supporting system handover and basic user guidance where required
Ensuring your time is managed efficiently and tasks are prioritised correctly on site
Provide excellent Customer Service to exceed the expectations and requirements of both the internal and external customers, establishing and maintaining effective relationships with customers.
Key Performance Indicators (KPI’s)
Meeting & exceeding service response and delivery deadlines
Customer Satisfaction
Developing strong and effective relationships with internal staff & customers
Right first time fault resolution and reduced repeat visits
Accurate reporting and compliance documentation
Required Attitude & Work Ethic
Strong attention to detail and organisational skills
Excellent interpersonal & communication skills
Ability to remain effective even when working under pressure
Ability to handle sensitive and confidential information
A driven and optimistic team player
Critical thinking and problem-solving skills
Honesty, Integrity and reliability
Flexibility in approach and outlook when the situation demands
Required Experience, Knowledge & Skills
Experience working in a similar fire and security service engineer position (minimum 5 years+)
Strong fault finding and diagnostic skills across fire alarm and security systems
Good written and verbal communication skills
Proficiency with basic computing functions and mobile reporting tools
Competent and experienced with working with technical drawings and as-fitted information
Understanding of relevant British Standards and compliance requirements
Expected Qualifications
As a minimum we expect engineers to hold a current ECS Card in addition to other manufacturer and sector specific accreditations.
Relevant fire and security qualifications and manufacturer training would be an advantage.
Future Developments and Opportunities
Training and supervision would be provided but it is expected that the successful candidate would continually increase their market and technical competence on their own initiative.
Development from the initial role could be driven by the successful candidate as the company grows to progress to Senior, Commissioning and Management roles.
What's on Offer
This is a Full time field based position working primarily in London and the South east.
Working hours to be 6.30am-4pm Monday to Friday although some flexibility may be required
- 20 days holiday + Bank Holidays + extra day for birthday
- Excellent Overtime rates to boost your earnings x1.5 on Saturdays, x2 on Sundays
- All work clothing and PPE provided
- Company Phone Provided
- Company Laptop Provided
- Company Vehicle Provided
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