At a Glance
- Tasks: Help customers with IT issues and learn from experienced engineers.
- Company: Join Aerial Direct, a leading telecommunications provider with a vibrant culture.
- Benefits: Enjoy holiday perks, birthday off, gym discounts, and wellbeing support.
- Other info: Dynamic team environment with opportunities for growth and recognition.
- Why this job: Kickstart your IT career with training and real impact on customer experiences.
- Qualifications: Passion for IT, good communication skills, and a willingness to learn.
The predicted salary is between 31500 - 38500 £ per year.
Are you passionate about technology and looking to start a career in IT? Our Service Delivery team is growing fast, and we’re looking for a Service Desk Analyst to join us in our newly refurbished Fareham offices. Reporting to our Head of Service Delivery, you’ll be the first point of contact for customers needing IT and telecoms support—resolving issues over the phone, email, and remote access. This is a perfect opportunity for someone with a keen interest in IT, even if you don’t have previous experience working on a help desk. We provide training and a clear development path to help you build a successful career in IT.
What do we offer?
- Holiday rising with each year of service
- Your Birthday Off - after all it's the most important day of the year!
- Christmas Closure in addition to your annual leave
- Free eye tests & support towards glasses
- Gym Discounts
- Our Employee Assistance Programme offering confidential Wellbeing Support
- Regular events and activities throughout the year including our famous Christmas Party, summer party & Employee Awards!
- Company pension scheme
You’ll get involved in:
- Helping customers by troubleshooting basic IT and telecoms issues.
- Learning how to support computers, networks, and software.
- Managing incoming requests and keeping customers updated.
- Working closely with our experienced engineers to develop your skills.
- Documenting setups and solutions for future reference.
Ideally, we’re looking for:
- A strong interest in IT and problem-solving.
- Good communication skills – you’ll be helping real people solve real issues.
- Willingness to learn new skills and technologies (we’ll support you every step of the way!).
- Good understanding of computers, networks, or software.
Who are we?
We exist to enable our customers to have the conversations that matter. We do this through effective partnerships and a great customer experience. Working at Aerial Direct isn’t just a career, it’s a decision to be better. It’s choosing to take on interesting work that challenges you. We can promise that your hard work will be rewarded and recognised, and you’ll be given the tools, training, and support needed to do a great job. We are proud to be one of the UK’s leading independent providers of telecommunications. We are equally as proud of our employees who have helped us become one of the largest O2 partners in the UK.
Our Process
- Step 1: Is there a fit? You’ll have a chat with our Talent Acquisition team, talk through your past experiences and what it is you’re looking for from your career.
- Step 2: Meet with your would-be manager, our Head of Service Delivery, and a member of the team to talk through your motivations, whilst also getting a feeling for Aerial Direct. You’ll run through a few scenario based questions, and get the opportunity to ask anything you’d like to learn about.
- Step 3: If it looks like a good fit from both sides, we’ll be looking to make you an offer!
Our Values:
- Deliver Excellence - We think big, embrace challenges, act with accountability and deliver exceptional results.
- Champion The Customer - We place customer needs at the heart of every decision and interaction.
- Innovate With Purpose - We embrace creativity, progress and new ideas that drive meaningful impact.
- Better Together - We value every person and the unique contribution they bring and through collaboration we win together.
Service Desk Analyst - First Line in Fareham employer: Aerial Direct
Aerial Direct is an exceptional employer that prioritises accuracy, integrity, and high-quality outcomes within a supportive and professional environment. As a Quality Assurance Administrator, you'll enjoy a hybrid working model that balances remote work with in-office collaboration, while also gaining valuable exposure to compliance and risk management. Join a company that champions fairness and continuous improvement, where your contributions will make a tangible impact on safeguarding customers and enhancing their experience.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst - First Line in Fareham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Aerial Direct. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Aerial Direct before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Desk Analyst - First Line in Fareham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Aerial Direct:Your cover letter is your chance to shine! Tell us why you want to work at Aerial Direct specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Aerial Direct!
How to prepare for a job interview at Aerial Direct
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
