At a Glance
- Tasks: Review customer interactions and ensure compliance while driving improvements.
- Company: Join Aerial Direct, a leading independent telecommunications provider.
- Benefits: Enjoy hybrid working, professional growth, and a supportive team environment.
- Other info: Be part of a dynamic team that values integrity and continuous improvement.
- Why this job: Make a real impact by safeguarding customers and enhancing their experience.
- Qualifications: Detail-oriented with strong communication skills; experience in quality assurance is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Are you detail-oriented, analytical, and passionate about ensuring customers receive the best possible experience? We’re looking for a Quality Assurance Advisor to join our Compliance & Risk team, playing a key role in protecting our customers, reducing risk, and maintaining the high standards we’re known for. In this vital role, you’ll review customer interactions, monitor compliance, and identify opportunities for improvement across our sales processes. Your insights will help drive accuracy, integrity, and consistency across the business - supporting both customer fairness and regulatory compliance.
What You’ll Be Doing
- Reviewing customer interactions (calls, emails, chat, and more) to assess quality, compliance, and overall customer experience
- Conducting Know Your Customer and Know Your Business checks to ensure compliance and mitigate risk
- Completing due diligence checks to help prevent fraud and financial exposure
- Providing constructive feedback and detailed quality reports to support training and continuous improvement
- Analysing data to identify trends, potential risks, and areas for process refinement
- Collaborating with teams such as Compliance and Training to share findings and improve standards
- Taking card payments in line with compliance and payment security policies
- Managing customer account setups and ensuring accuracy in billing and records
- Supporting complaint investigations, root cause analysis, and documentation
- Ensuring accuracy, consistency, and attention to detail across all records and reports
What We’re Looking For
- A sharp eye for detail and a structured, analytical mindset
- Excellent communication skills and the confidence to provide clear, constructive feedback
- Strong customer focus, ensuring fairness and compliance in every interaction
- Proficiency in Microsoft Office, particularly Excel
- The ability to work accurately under pressure and manage competing priorities
- Experience in quality assurance, compliance, telecoms, or customer support is advantageous but a great attitude and willingness to learn are just as important
Why You’ll Love Working Here
- Be part of a specialist team that values accuracy, integrity, and high-quality outcomes
- Make a tangible impact by helping safeguard our customers and business from risk
- Gain valuable exposure to compliance, quality assurance, and risk management
- Enjoy a hybrid working model - with the perfect balance of focused remote work and in-office collaboration
- Work in a supportive, professional environment where your attention to detail truly matters
- Join a company that champions fairness, trust, and continuous improvement, and values people who take pride in doing things right
At Aerial Direct, we enable our customers to have the conversations that matter, through effective partnerships and exceptional customer experiences. Joining us means being part of one of the UK’s leading independent telecommunications providers, and one of the largest O2 partners in the country. We’re committed to investing in our people, rewarding hard work, and creating an environment where everyone can thrive. If you’re detail-oriented, analytical, and ready to take the next step in your journey, we’d love to hear from you. Apply today and become part of our Quality team at Aerial Direct.
Our Process
- Step 1: Is there a fit? You’ll have a chat with our Talent Acquisition team, talk through your past experiences and what it is you’re looking for from your career
- Step 2: Meet with your would-be manager, our Quality Assurance Team Leader, and a member of the team to talk through your motivations, whilst also getting a feeling for Aerial Direct. You’ll run through a few scenario based questions, and get the opportunity to ask anything you’d like to learn about.
- Step 3: If it looks like a good fit from both sides, we’ll be looking to make you an offer!
Our Values:
- All: We are one team enabling each other and the business to thrive
- Elite: We will be the very best that we can be for our customers and our colleagues
- Respectful: We show respect for our environment, our people and above all else, our customers
- Impeccable: We will deliver the best customer experience and service in all we do
- Agile: We’re always looking to be one step ahead, quick to move, and to anticipate our customers’ needs
- Limitless: We seek continuous improvement in order to grow and develop the business
Quality Assurance Advisor in Fareham employer: Aerial Direct
At Aerial Direct, we pride ourselves on being a leading independent telecommunications provider that values accuracy, integrity, and high-quality outcomes. Our hybrid working model allows for a perfect balance of focused remote work and in-office collaboration, fostering a supportive environment where your attention to detail truly matters. With a strong commitment to employee growth and continuous improvement, joining our Quality Assurance team means making a tangible impact while being part of a company that champions fairness and trust.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Assurance Advisor in Fareham
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Aerial Direct looking for candidates who are engaged and informed.
We think you need these skills to ace Quality Assurance Advisor in Fareham
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Aerial Direct. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Aerial Direct
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Aerial Direct’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
