At a Glance
- Tasks: Support customers by solving queries and delivering exceptional service.
- Company: Join Aerial Direct, a leading independent telecommunications provider.
- Benefits: Flexible hybrid working, holiday perks, birthday off, and wellbeing support.
- Other info: Enjoy regular events, career growth opportunities, and a supportive team culture.
- Why this job: Be the friendly voice that makes a real difference for customers.
- Qualifications: Experience in handling customer queries in a fast-paced environment.
The predicted salary is between 24000 - 30000 £ per year.
Join our team as a Customer Service Advisor and play a vital role in supporting Aerial Direct’s growing mobile customer base. You’ll be the friendly voice our customers rely on – the first point of contact who makes a real difference by solving problems, answering queries, and delivering an exceptional experience every time.
We offer a flexible hybrid working model - 3 days working from home and 2 days in our newly refurbished Fareham office - giving you the perfect balance between collaboration and flexibility.
Full time Monday – Friday with 1 Saturday in 4:
- Week 1 – 08:30 - 17:00
- Week 2 – 09:00 - 18:00
- 1 Saturday Shift in 4 - 10:00 - 14:00
What do we offer?
- Holiday rising with each year of service
- Your Birthday Off - after all it's the most important day of the year!
- Buy/Sell holiday scheme
- Access to Perkbox platform
- Free eye tests & support towards glasses
- Our Employee Assistance Programme offering confidential Wellbeing Support
- Regular events and activities throughout the year including our famous Christmas Party & Employee Awards!
- Company pension scheme
You’ll Get Involved In:
- Be responsible for answering customer enquiries via incoming calls and resolving in a first-time response where possible
- Follow best practice to successfully manage and resolve queries within the SLA timescale for each query type
- Where another team is accountable for resolving a query, ensuring the necessary information is transferred to them fully and efficiently to allow them to promptly resolve the query
- Identify and assess customers' needs and requirements to achieve satisfaction and where necessary advising on and offering further products
- Build sustainable relationships and trust with customers through open and interactive communication
- Follow communication procedures, guidelines and processes to ensure you are providing consistent, concise and regular internal and customer communication
- Displays extensive knowledge of products and services
- Exceed customer expectations
- Ensure full accuracy and attention to detail in all interaction with internal / external customers
Ideally, you’ll have experience of:
- Experience of handling customer queries by telephone
- Experience of working within a high-volume, fast paced environment
Who are we?
We exist to enable our customers to have the conversations that matter. We do this through effective partnerships and a great customer experience. Working at Aerial Direct offers the opportunity to be part of a supportive and professional environment where your contribution is recognised and valued. We believe in giving our employees the tools, training, and support they need to succeed, while providing opportunities to develop new skills and grow within the business. You’ll work on a variety of tasks, collaborate with different teams across the organisation, and play an important role in the day-to-day success of the company.
We are proud to be one of the UK’s leading independent providers of telecommunications. We are equally as proud of our employees who have helped us become one of the largest O2 partners in the UK.
Our Process:
- Step 1: Is there a fit? You’ll have a chat with our Talent Acquisition team, talk through your past experiences and what it is you’re looking for from your career
- Step 2: Meet with your would-be manager, our Customer Services Manager, and a member of the team to talk through your motivations, whilst also getting a feeling for Aerial Direct. You’ll run through a few scenario based questions, and get the opportunity to ask anything you’d like to learn about.
- Step 3: If it looks like a good fit from both sides, we’ll be looking to make you an offer!
Our Values:
- All: We are one team enabling each other and the business to thrive
- Elite: We will be the very best that we can be for our customers and our colleagues
- Respectful: We show respect for our environment, our people and above all else, our customers
- Impeccable: We will deliver the best customer experience and service in all we do
- Agile: We’re always looking to be one step ahead, quick to move, and to anticipate our customers’ needs
- Limitless: We seek continuous improvement in order to grow and develop the business
Customer Service Advisor in Fareham employer: Aerial Direct
Aerial Direct is an exceptional employer that prioritises employee well-being and development, offering a flexible hybrid working model that balances collaboration in our newly refurbished Fareham office with the comfort of working from home. With benefits like rising holiday entitlement, your birthday off, and access to a comprehensive Employee Assistance Programme, we foster a supportive work culture where every team member's contribution is valued and recognised, ensuring you have the tools and opportunities to grow within the business.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Fareham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Aerial Direct. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common customer service scenarios and how you would handle them. Role-playing with a friend can help you feel more confident when those tricky questions come up during the interview.
✨Tip Number 3
Show off your personality! Aerial Direct is looking for someone who can build relationships with customers. Be friendly and approachable in your interview – let your passion for helping others shine through!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Advisor in Fareham
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience. Mention any previous customer service roles or skills that align with what we’re looking for, like handling queries or building relationships with customers.
Showcase Your Communication Skills:As a Customer Service Advisor, communication is key! Use clear and concise language in your application, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Aerial Direct
✨Know the Company
Before your interview, take some time to research Aerial Direct. Understand their values, mission, and what sets them apart in the telecommunications industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Scenario Questions
Since you'll be dealing with customer queries, expect scenario-based questions during the interview. Think of examples from your past experiences where you successfully resolved customer issues or exceeded expectations. Practising these responses will help you feel more confident.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. During the interview, demonstrate your ability to communicate clearly and effectively. Use active listening skills and ensure you articulate your thoughts well. This will reflect your capability to build relationships with customers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re engaged and serious about contributing to the company’s success.
