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For Companies At a Glance
- Tasks: Provide top-notch IT support and manage core infrastructure for a global team.
- Company: Join AerFin, a leader in aviation solutions with a dynamic culture.
- Benefits: Enjoy flexible working, competitive salary, and a range of perks including gym discounts.
- Other info: Be part of a diverse team with excellent career growth opportunities.
- Why this job: Make a real impact in a tech-driven environment while supporting a global team.
- Qualifications: Experience in IT support, strong problem-solving skills, and knowledge of networking.
The predicted salary is between 27000 - 31000 ÂŁ per year.
Permanent – Full time – Salary: £27,000- £31,000 doe - Location: Newport Hybrid
About AerFin
AerFin is breathing new life into aviation. We buy, sell, lease and repair aircraft, engines, and parts to maximise the value for their owners and provide a lower-cost supply of material to our airline, lessor and MRO customers. Through our deep technical expertise and high-performance culture, we deliver confidence‑inspiring quality, safety and value to our customers.
About the Role
We are looking for an experienced IT Support Engineer with a strong background in 1st and 2nd line support, combining hands‑on end‑user support and ownership of IT infrastructure to join our growing team. In this role, you will help ensure our IT environment remains secure, reliable, and efficient, while delivering a high‑quality support experience to employees in our Newport office.
What you’ll do:
- Provide first‑line IT support to employees via email, messaging, phone, and in person and maintain documentation of IT procedures, support tickets, and solutions.
- Provide technical support for Windows devices and peripherals, and support collaboration tools including Microsoft 365 and Teams.
- Manage user onboarding and offboarding, including device setup, account provisioning, access rights, and licences.
- Administer user accounts and permissions in Active Directory and Entra ID.
- Manage and troubleshoot endpoint management tools such as Intune and ThreatLocker.
- Configure and support VPN, Wi‑Fi, LAN, DNS, DHCP, and other networking services.
- Assist with firewall and switch configuration, security improvements, and preventive maintenance.
- Assist with infrastructure projects, system upgrades, and global IT initiatives.
- Develop basic PowerShell automation to improve efficiency.
- Provide first‑line support for the ERP system (Quantum) and elevate issues as required.
What we’re looking for:
- Previous experience in IT support or infrastructure roles.
- Strong knowledge of Active Directory and Entra ID.
- Solid Windows configuration and troubleshooting skills.
- Experience with endpoint management tools such as Intune and Threatlocker.
- Good understanding of networking (IP, DNS, DHCP, VPN, Wi‑Fi).
- Experience supporting system upgrades, migrations, and IT security.
- Strong problem‑solving, documentation, and communication skills.
- A technically capable IT professional with an infrastructure focus.
- A confident problem‑solver who can work independently.
- A customer‑focused individual and proactive team player.
- Willing to participate in an out‑of‑hours on‑call rota (paid).
In return we offer:
- Discretionary Bonus Scheme.
- Volunteering Leave.
- Life Assurance.
- Pension Scheme.
- Flexible working, ability to work between home and the office.
- Employee Assistance Program (EAP).
- Healthcare Scheme.
- 28 days of annual leave with an option to buy or sell an additional 5 days per year.
- Gym Membership discount.
- Grandternity Leave.
- Appreciation & Festive Reward.
- Electric Vehicle Leasing Scheme.
- Social events and much more.
AerFin is an equal opportunities employer, which cultivates opinion, listens to all views with respect, recognises people based on their merits without bias and embraces diversity.
IT Support Engineer in Newport employer: AerFin
Contact Detail:
AerFin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Newport
✨Tip Number 1
Get your networking game on! Reach out to current or former employees at AerFin on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with Active Directory, Windows troubleshooting, and endpoint management tools like Intune. We want to see that you know your stuff!
✨Tip Number 3
Show off your problem-solving skills during the interview. Be ready to share examples of how you've tackled tricky IT issues in the past. We love hearing about real-life scenarios where you made a difference!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at AerFin.
We think you need these skills to ace IT Support Engineer in Newport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with 1st and 2nd line support, Active Directory, and any relevant technical skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team at AerFin. Be sure to mention specific experiences that relate to the job description.
Show Off Your Problem-Solving Skills: In your application, don’t forget to showcase your problem-solving abilities. Share examples of how you've tackled technical issues in the past, especially those related to networking or system upgrades. We love a good story!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at AerFin
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory, Windows troubleshooting, and endpoint management tools like Intune. Be ready to discuss specific scenarios where you've successfully resolved technical issues or improved IT processes.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex IT problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your ability to think critically and act decisively under pressure.
✨Demonstrate Your Customer Focus
Since this role involves providing first-line support, be ready to share experiences where you've gone above and beyond for users. Emphasise your communication skills and how you ensure a positive support experience for employees.
✨Ask Insightful Questions
Prepare thoughtful questions about AerFin's IT infrastructure and future projects. This shows your genuine interest in the role and helps you understand how you can contribute to their goals, especially regarding security improvements and system upgrades.