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For Companies At a Glance
- Tasks: Provide top-notch IT support and manage core infrastructure for a global team.
- Company: Join AerFin, a leader in aviation solutions with a dynamic culture.
- Benefits: Enjoy competitive salary, flexible working, and generous annual leave.
- Why this job: Make a real impact in aviation tech while solving exciting challenges.
- Qualifications: 5+ years in IT support, strong skills in Active Directory and networking.
- Other info: Participate in social events and enjoy a supportive, diverse workplace.
The predicted salary is between 28800 - 48000 £ per year.
AerFin is breathing new life into aviation. We buy, sell, lease and repair aircraft, engines, and parts to maximise the value for their owners and provide a lower-cost supply of material to our airline, lessor and MRO customers. Through our deep technical expertise and high-performance culture, we deliver confidence-inspiring quality, safety and value to our customers.
About the Role
We’re looking for an IT Support Engineer with hands-on experience in IT support and infrastructure. You’ll ensure the reliability, security, and efficiency of our IT systems while providing excellent support to employees in our Gatwick office. As part of a global team (UK HQ and Miami), you’ll manage core IT infrastructure, resolve technical issues, and assist with projects and upgrades. While focused on infrastructure, you’ll also support business systems and applications as needed. This role is based on site at our Crawley office, five days per week. The successful candidate will also participate in an out-of-hours on-call rota, for which additional compensation is provided.
Key Responsibilities
- First point of contact for IT support requests (email, IM, phone, in person).
- Support Windows applications, peripherals, Microsoft 365, and Teams.
- Manage onboarding/offboarding: laptop setup, accounts, access rights, licenses.
- Administer user accounts and access controls (Active Directory / Entra ID).
- Manage and troubleshoot endpoint management solutions (Intune / Threatlocker).
- Configure VPN, Wi-Fi, LAN, DNS, DHCP; assist with firewall, switch configuration and security improvements.
- Collaborate on global IT projects, migrations, and upgrades and security implementations.
- Develop and use basic automation scripts (PowerShell).
- Provide first-line support for our ERP application (Quantum).
- Escalate ERP-related issues within the IT & Transformation Team and help differentiate between IT infrastructure and application-level issues.
- Maintain documentation of IT procedures, support tickets, and solutions.
Ideally, you have:
- 5+ years of IT support or IT infrastructure experience.
- Strong demonstrable knowledge of Active Directory, Entra ID.
- Proficiency in Windows configuration and troubleshooting.
- Experience with endpoint management tools (e.g., Intune, Threatlocker).
- Networking fundamentals: IP addressing, DNS, DHCP, VPN, Wi-Fi troubleshooting.
- Experience in system upgrades, migrations, and IT security practices.
- Excellent problem-solving, documentation and communication skills.
In return we offer:
- Discretionary Bonus Scheme (10%)
- Volunteering Leave
- Life Assurance
- Pension Scheme
- Flexible working, ability to work between home and the office
- Employee Assistance Program (EAP)
- Healthcare Scheme
- 27 days of annual leave with an option to buy or sell an additional 5 days per year
- Electric Vehicle Leasing Scheme
- Social events and much more
AerFin is an equal opportunities employer, which cultivates opinion, listens to all views with respect, recognises people based on their merits without bias and embraces diversity.
IT Support Engineer employer: AerFin
Contact Detail:
AerFin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Get your networking game on! Connect with professionals in the IT support field, especially those who work at AerFin or similar companies. LinkedIn is a great place to start – drop them a message and express your interest in the role!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with Active Directory, endpoint management tools, and troubleshooting techniques. We want to see that you can handle the tech challenges head-on!
✨Tip Number 3
Show off your problem-solving skills during the interview. Be ready to share examples of how you've tackled complex IT issues in the past. We love hearing about real-life scenarios where you made a difference!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the AerFin team!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your hands-on experience with IT support and infrastructure, and don’t forget to mention any relevant projects or upgrades you've worked on.
Show Off Your Skills: We want to see your technical skills shine! Be specific about your experience with Active Directory, endpoint management tools, and networking fundamentals. The more detail, the better!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for AerFin. Share your passion for IT support and how you thrive on solving complex challenges. Make it personal and engaging!
Apply Early: Don’t wait until the last minute to submit your application. We’re actively reviewing applications, so get yours in early through our website to ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at AerFin
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IT support and infrastructure. Be ready to discuss your experience with Active Directory, endpoint management tools like Intune, and networking fundamentals. The more confident you are in these areas, the better you'll impress the interviewers.
✨Showcase Problem-Solving Skills
Prepare to share specific examples of how you've tackled complex technical challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your analytical thinking and ability to resolve issues effectively.
✨Understand the Company Culture
Familiarise yourself with AerFin's mission and values. They pride themselves on a high-performance culture and customer focus. Tailor your responses to reflect how your skills and work ethic align with their goals, showing that you're not just a fit for the role but also for the company.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, ongoing projects, or the technologies they use. This shows your genuine interest in the role and helps you assess if it's the right fit for you too.
