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- Tasks: Coordinate operations and support various departments to ensure smooth business delivery.
- Company: Dynamic electrical engineering firm specialising in bespoke low voltage solutions.
- Benefits: Competitive salary, 25 days leave, pension scheme, and training opportunities.
- Other info: Supportive environment with opportunities for career growth and development.
- Why this job: Join a growing team and enhance client experiences while developing your skills.
- Qualifications: Strong communication, organisational skills, and IT proficiency required.
The predicted salary is between 30000 - 40000 £ per year.
AE Partners are working with an electrical engineering company, specialising in low voltage (LV) switchgear, bespoke to clients’ needs. Due to continued growth, they are looking for a proactive Operational & Client Support Coordinator, who will ensure the smooth running of deliveries and be vital to supporting our estimating team by chasing up quotes and scheduling quotes. In addition to this, providing general admin support to all departments including engineering, estimating and programmes will ensure smooth operation of the business as a whole.
About the Role
The Operational & Client Support Coordinator role provides organisation and support to various departments in the company. The role involves organising transport as necessary with instruction from the engineering department, maintaining accurate records, building a rapport with clients and potential clients to enhance the client experience and supporting the estimating department. General administrative tasks to be undertaken as necessary across all departments, to offer support in a growing business.
Primary Responsibilities
- Arrange outgoing deliveries, liaising with drivers and couriers to meet deadlines.
- Working with engineers to ensure client needs are met during the delivery process.
- Ensure all documentation is completed at appropriate times and kept in order, including PODs for all outgoing deliveries.
- Conduct outbound calls to potential and existing customers, following active leads for outstanding quotes.
- Supporting the work winning function, collaborating with internal stakeholders including engineering, test, commercial and business development.
- Updating records on quote status to reflect the most relevant information, including the completion of customer account plans.
- Maintain regular contact with customers, providing updates, responding to queries, and ensuring a positive customer experience.
- Assisting with entering enquiries (new/revisions & variations) onto the system that have been requested from clients for a job that they are either tendering or have won.
- Scheduling support for programmes and site teams as necessary.
- Calling clients to request more information or discuss return dates.
- General administrative tasks which will vary and develop over time in line with the needs of the business.
Key Requirements
- Excellent communication and interpersonal skills, with confidence speaking to customers and suppliers by telephone.
- Ability to proactively chase leads and follow up opportunities in a structured and professional manner.
- Strong organisational skills with attention to detail.
- Comfortable working independently as well as part of a team.
- Competent IT skills, including Microsoft Office (Excel, Word, Outlook).
What We Offer
- Competitive salary dependent on experience.
- 25 days annual leave + Bank Holidays.
- Company pension scheme.
- Opportunities for training and development, including educational pathways.
- A supportive, collaborative working environment within a growing business.
Project Administrator in Sunderland employer: AEPartners UK
Contact Detail:
AEPartners UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Administrator in Sunderland
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their projects and values so you can show how you fit in. We want you to shine, so practice common interview questions and have your own ready to ask!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and shows you're genuinely interested.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Project Administrator in Sunderland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Project Administrator role. Highlight your organisational skills and any relevant experience in admin support, especially in a client-facing environment. We want to see how you can contribute to our smooth operations!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention your proactive approach and how you can enhance the client experience. Remember, we love a good story!
Show Off Your Communication Skills: Since this role involves liaising with clients and internal teams, make sure to showcase your excellent communication skills. Whether it's in your CV or cover letter, let us know how you’ve successfully managed client relationships in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s quick and easy, and it helps us keep everything organised. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at AEPartners UK
✨Know the Company Inside Out
Before your interview, take some time to research the electrical engineering company and its specialisation in low voltage switchgear. Understanding their products, services, and client base will help you tailor your responses and show genuine interest.
✨Showcase Your Organisational Skills
As a Project Administrator, strong organisational skills are key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects. Be ready to discuss how you prioritise and keep track of deadlines, especially when liaising with different departments.
✨Practice Your Communication Skills
Since the role involves a lot of client interaction, practice articulating your thoughts clearly and confidently. You might want to simulate phone calls or discussions with a friend to get comfortable with speaking to clients and suppliers, as this will be crucial in your role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.