Service and Projects Coordinator

We’re looking for a motivated and organised individual to join our growing team. As a Service and Projects Coordinator, you’ll play a pivotal role in managing service plans, supporting engineering projects, and driving customer satisfaction. This hybrid role blends office-based coordination with customer-facing engagement, making it ideal for someone who enjoys both planning and interaction.

What You’ll Be Doing:

• Work closely with the Service Manager to generate, present, and sell compressor and ancillary equipment service plans.
• Conduct customer visits as needed for presentations and fact-finding.
• Coordinate and oversee engineering projects in collaboration with the Service Manager, Engineering Manager, and Operations Director.
• Prospect new and existing accounts to promote our service offerings.
• Build and maintain strong relationships with key service plan accounts.
• Support internal sales during peak periods, holidays, and absences.
• Submit a monthly sales report (pipeline, wins/losses) and maintain a weekly call plan.
• Ensure the accuracy and validity of ongoing service plans.
• Promote the company’s full portfolio to existing clients where appropriate.

Quotations & Order Processing:

• Prepare and submit quotations with appropriate managerial approval.
• Support customer inquiries as needed, working alongside the external sales team or Directors.

What We’re Looking For:

• Excellent communication and organisational skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Strong customer-facing skills with a commercial mindset.
• Familiarity with Outlook and Excel reporting.
• Willingness to learn and stay current with industry standards and training (e.g. HPC, Omega, Infinity, H&S).
• A proactive, professional attitude and the flexibility to assist with a variety of tasks as needed.

Training & Development:

We’re committed to your growth. Training will be provided and approved by the Service Manager to ensure you’re equipped for the role.

Reporting Structure:

• Reports to: Service Manager
• Regular interaction with: Operations Director and Engineering Manager