At a Glance
- Tasks: Manage operations to ensure smooth vehicle, driver, and customer coordination.
- Company: Join Ember, a pioneering company transforming public transport with zero-emission solutions.
- Benefits: Competitive salary, share options, flexible working, and enhanced leave policies.
- Other info: Dynamic scale-up environment with opportunities for growth and learning.
- Why this job: Be part of a mission-driven team making a real impact on climate and transport.
- Qualifications: Strong communication skills, detail-oriented, and a passion for public transport.
The predicted salary is between 38000 - 38000 £ per year.
About Ember
We're building the future of public transport — convenient, connected, affordable and zero-emission. Our goal is to make it easier to get from A to B with Ember than it is with your own car. We’ve already demonstrated that it's possible to use electric buses more intensively than anyone else in the world. This leads to a massive emissions reduction and is only possible because we control the full-stack and integrate it tightly together. That includes the tech platform, the charging infrastructure and the vehicles themselves. This also means we’re providing a much better passenger experience with innovative features like demand‑responsive stops. We’ve come a long way but we’re still small, with a handful of routes and 78 buses. The challenge is to scale this 50x whilst staying lean, increasing efficiency and delivering an even better product experience. We’ve recently raised equity from some of Europe’s leading climate VCs and are looking for mission‑driven individuals who can help take us to the next level.
The role
This role is all about keeping the show on the road. That means working with our in‑house tech system to ensure vehicles, drivers and customers all stay coordinated and running smoothly. But when things don't quite go to plan you need to be someone who stays calm and relishes the challenge of figuring out the best way to modify plans and keep everyone up to date.
We need someone who thrives in the middle of a busy environment. We operate a 24/7 timetable so there are always buses on the road. That means you’ll need to work a fair share of weekend shifts and take part in our on‑call rota for out of hours emergency support.
Attitude is more important to us than your exact level of experience. Being able to stay organised, manage the complexity of a transport network, and give customers a great experience are critical. You might already be a qualified transport manager looking for a role in a 21st century operator or you might be new to transport and logistics.
Sometimes that will mean troubleshooting, but after every fire you'll take a step back and think about how to help the team design and implement a process that could have dealt with the issue proactively.
What you will do
- Day to day involvement in vehicle, driver and route management
- Looking after our customers across multiple channels
- Helping to manage vehicle and charger maintenance
- Assisting with the planning of future routes and expansion
You’ll be engaging with a committed Operations team to ensure we have 24/7 coverage. Part of this will mean pitching in and helping with weekend and evening cover to support the live team out on the roads, whilst also working to ensure we keep these unanticipated events to a minimum.
Start dates and timings
We're growing very rapidly, and are looking to engage multiple new team members throughout 2026.
Diversity and equality
At Ember, we support diversity across our team and customers. We work to ensure every employee feels respected and able to give their best, whether temporary, part‑time or full‑time. We’re happy to offer flexible working patterns where they make sense, are compassionate when it comes to time off and offer enhanced maternity and paternity leave.
Read more about our approach in our Equal Opportunities Policy.
What’s on offer
As well as a salary of £38,000 per annum, depending on your experience, you'll be eligible for share options through an EMI scheme.
How do I apply?
Apply using the form, providing a CV and a cover letter explaining why you're right for this opportunity. How you work and think is much more important to us than any specific industry experience. A genuine passion for climate or public transport, or even both, are also very valuable and we'll teach you the rest. You don't need to be a master of anything (yet) but shouldn't feel out of your depth anywhere.
At a minimum, you should be:
- An excellent communicator (written and verbal)
- Detail oriented, ensuring nothing slips past you unnoticed
- Fast at learning new tech systems
- Very organised with the ability to juggle competing priorities
- A good human, who understands that we're all humans doing our best to make a difference
- Excited to work in public transport, providing a great service for as many people as possible
We look for a range of qualities in all members of Ember's Operations Team, and the following should resonate with you:
- A strong sense of what good really looks like whatever the topic, problem, or issue. After all, good is good.
- An instinct and curiosity that draws you to problems and drives you to find a solution, rather than hoping someone else picks it up.
- An innate structured thinker – everything is a series of steps which can be broken down and rationalised.
- An ability to build strong relationships with a diverse range of people, from drivers to software developers.
Operations Manager employer: AENU
Ember is an exceptional employer, offering a unique opportunity to be part of the UK's pioneering electric transport revolution in the beautiful setting of Scotland. With a strong commitment to sustainability, our work culture fosters innovation and teamwork, while providing extensive training and growth opportunities for our drivers. Join us in delivering outstanding customer experiences while contributing to a greener future.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like AENU.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by AENU. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at AENU, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at AENU and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into AENU. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at AENU
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at AENU.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to AENU.
