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- Tasks: Build and maintain strong customer relationships while resolving queries and scheduling orders.
- Company: Join AEM Limited, Europe's top independent aerospace overhaul and repair facility with 60+ years of excellence.
- Benefits: Enjoy a dynamic work environment with opportunities for growth in the aerospace industry.
- Why this job: Be part of a reputable company making an impact in aviation; great for networking and skill development.
- Qualifications: Looking for motivated individuals with strong communication skills and a passion for customer service.
- Other info: Opportunity to work with international clients and gain valuable experience in the aerospace sector.
The predicted salary is between 30000 - 42000 £ per year.
AEM Limited has been Europe’s leading independent overhaul and repair facility for more than 60 years. The company has a solid reputation in the aerospace industry for providing a broad range of services to international and regional airlines, helicopter operators and airframe manufacturers. Conducting business from three sites in the United Kingdom, AEM offers specialist services for in excess of 5,000 components over a variety of aircraft systems with capabilities covering aircraft windings, electrical power, hydraulic components, landing gear and safety equipment. Roles & Responsibilities Build and maintain strong customer relationships with assigned customer accounts. Resolve customer queries as they arise including account queries and warranties. Maintain the Forward Load for dedicated customer accounts, scheduling orders as required, quoting units and liaising with the Commercial Manager to highlight any prioritisation issues which need to be resolved with the wider Ramsgate Customer Support Team. Facilitate the resolution of Technical Issues between workshops and customers. Provide information for queries regarding OTD score as required on a weekly basis. Maintain Gross Margin for assigned customer accounts. Communicate Customer Status reports for assigned accounts which require these. Raise WO’s for customers as required. Scan and file Work Packs as completed….
Customer Service Executive - Aerospace employer: AEM Ltd
Contact Detail:
AEM Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive - Aerospace
✨Tip Number 1
Familiarize yourself with the aerospace industry and AEM Limited's specific services. Understanding the technical aspects of aircraft components and repair processes will help you engage more effectively with customers and demonstrate your expertise.
✨Tip Number 2
Develop strong communication skills, both verbal and written. As a Customer Service Executive, you'll need to convey complex information clearly and build rapport with clients, so practice active listening and concise reporting.
✨Tip Number 3
Showcase your problem-solving abilities. Be prepared to discuss examples where you've successfully resolved customer issues or improved processes in previous roles, as this will highlight your capability to handle technical queries effectively.
✨Tip Number 4
Network within the aerospace community. Attend industry events or join relevant online forums to connect with professionals in the field. This can provide valuable insights and potentially lead to referrals for the position at AEM Limited.
We think you need these skills to ace Customer Service Executive - Aerospace
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Executive position at AEM Limited. Understand the key responsibilities and required skills, such as building customer relationships and resolving queries.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, particularly in the aerospace industry. Emphasize any previous roles where you managed customer accounts or resolved technical issues.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the aerospace sector. Mention specific examples of how you've successfully handled customer queries or built strong relationships in past roles.
Highlight Technical Skills: If you have experience with technical issues related to aerospace components or systems, make sure to highlight this in your application. AEM Limited values candidates who can facilitate communication between workshops and customers.
How to prepare for a job interview at AEM Ltd
✨Understand the Aerospace Industry
Familiarize yourself with the aerospace sector, especially AEM Limited's role in it. Knowing about their services and reputation will help you answer questions confidently and show your genuine interest in the company.
✨Demonstrate Customer Relationship Skills
Prepare examples from your past experiences where you successfully built and maintained customer relationships. Highlight how you resolved queries and managed accounts effectively, as this is crucial for the role.
✨Be Ready to Discuss Technical Issues
Since the role involves facilitating the resolution of technical issues, be prepared to discuss how you would approach problem-solving in a technical context. Think of scenarios where you had to liaise between different teams or departments.
✨Showcase Your Organizational Skills
The position requires maintaining schedules and managing customer accounts. Be ready to talk about your organizational strategies and tools you use to keep track of multiple tasks and priorities efficiently.
