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- Tasks: Lead and manage service delivery across multiple sites, ensuring top-notch operations.
- Company: Join AEJ Management Ltd, a dynamic provider of facilities management services.
- Benefits: Enjoy a competitive salary, company car, 25 days holiday, and a pension scheme.
- Why this job: Make a real impact in a growing business while developing your leadership skills.
- Qualifications: Experience in operational management and a passion for facilities management.
- Other info: Be part of a supportive team culture that values hard work and dedication.
The predicted salary is between 36000 - 38000 £ per year.
About AEJ Management Ltd
AEJ Management Ltd is a national provider of soft facilities management services, delivering integrated solutions across cleaning, landscaping, estate maintenance, waste management, and SIA-licensed security services. Due to continued growth, we are seeking an experienced and motivated Service Delivery Manager to oversee day-to-day operations across a regional portfolio of sites in the South of the UK.
About the Role
This is a key operational role specialising in supporting our security portfolio, while also overseeing the delivery of cleaning, landscaping, and other soft FM services. You will be responsible for ensuring consistent and compliant service delivery across a portfolio of multiple sites, acting as a trusted point of contact for clients and supporting site-based teams. Reporting to the Operations Manager, and working alongside a second Service Delivery Manager, you will play a critical role in maintaining standards, driving improvement, and ensuring our contracts operate efficiently and effectively. This is also a hands-on position; you will be expected to step in and provide practical cover for cleaning and security shifts during periods of absence, sickness, or vacancy. This means being ready to roll your sleeves up and lead by example - especially when service continuity is at risk.
Location: Field-Based (covering central parts of the UK - 30+ sites)
Salary: £36,000 increasing to £38,000 after successful completion of six-month probation
Benefits: Company car (business and personal use), 25 days holiday plus bank holidays, salary sacrifice pension scheme
Key Responsibilities
- Operational Delivery & Client Management: Oversee the day-to-day delivery of multi-disciplined contracts, ensuring all services are delivered to specification and exceed client expectations. Build and maintain strong working relationships with clients, acting as the key point of contact across your sites. Support the delivery of the company business plan at regional level by ensuring contract performance aligns with strategic objectives. Identify and support new business opportunities within your area to drive organic growth. Work closely with the Grounds Maintenance Manager to ensure specifications are delivered consistently across all sites. Ensure service delivery meets agreed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), with a focus on continuous improvement.
- People Management: Lead, support, and develop your site-based teams, ensuring they are motivated, competent, and aligned to company values. Carry out all aspects of people management including recruitment, induction, absence, holidays, timesheets, training, investigations, disciplinary hearings, performance management, and appraisals. Maintain accurate scheduling and timesheet records for all staff across your region, including your own weekly activity schedule. Promote a positive culture of performance, accountability, and development.
- Contract Mobilisation & Compliance: Manage the mobilisation of new contracts and demobilisation of outgoing contracts, including compliance with TUPE legislation. Ensure that all statutory, contractual, and internal inspections and reports are completed accurately and on time. Take ownership of health and safety across all sites, ensuring compliance with legislation, site-specific procedures, and company policies. Investigate complaints, incidents, and accidents in line with internal procedures, ensuring appropriate follow-up actions are taken. Maintain and update all site documentation and files in line with legal and policy requirements. Ensure robust security and emergency systems are in place and followed at each site.
- Client & Stakeholder Engagement: Liaise with external bodies and recognised industry authorities to support quality service delivery. Manage relationships with suppliers, sub-contractors, and partners, ensuring services meet agreed standards and client expectations.
- Miscellaneous: Comply with the company's Data Protection and IT Security policies, and ensure your teams do the same. Promptly report and manage any potential data breaches or non-compliance issues in line with policy. Perform any other duties reasonably required to meet the needs of the business.
Qualifications (Essential)
- IOSH Managing Safely (or willingness to complete during probation)
- SIA Licence (Front Line), ideally DS/SG and CCTV
- Full UK Driving Licence
- First Aid at Work Certificate (or willingness to obtain)
Qualifications (Desirable)
- NVQ Level 3 or above in FM, Cleaning, Security, or relevant discipline
- Mental Health First Aid qualification
- Supervisory or management qualification (ILM Level 2/3)
- Basic project management certification (e.g. PRINCE2 Foundation)
Skills & Experience
- Minimum 2 years' experience in an operational management or supervisory role within soft facilities management
- Proven experience overseeing SIA-licensed security contracts, with a strong working knowledge of the Private Security Industry Act 2001, SIA licensing requirements, and regulatory compliance
- Confident in managing security rotas, deployment plans, licence renewals, and site log compliance
- Operational understanding of cleaning, landscaping, waste management, and other soft FM services
- Demonstrable experience supporting TUPE processes, including colleague consultation and mobilisation/demobilisation of contracts
- Sound knowledge of Health & Safety legislation, risk assessments, and statutory compliance in FM environments
- Excellent client service, communication, and stakeholder relationship management skills
- Hands-on, proactive approach – willing and able to step in to provide site cover when needed (cleaning or security)
- Strong organisational and time management skills, with ability to manage multiple sites and priorities
- IT literate, confident using Microsoft Office and operational/CAFM systems
- Full UK driving licence and flexibility to travel regularly across a dispersed regional portfolio
Why Join AEJ?
This is a fantastic opportunity to join a dynamic and growing FM business, where you will have real impact and autonomy. We take pride in our service delivery, client relationships, and team culture, and we are looking for someone who shares those values and isn’t afraid to get stuck in when needed. If you want to be part of a forward-thinking team and lead by example across a diverse portfolio, we would love to hear from you.
Service Delivery Manager in Birmingham employer: AEJ Management
Contact Detail:
AEJ Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in Birmingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the facilities management industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues or clients on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching AEJ Management Ltd thoroughly. Understand their services, values, and recent projects. This will not only help you answer questions confidently but also show that you’re genuinely interested in the role and the company.
✨Tip Number 3
Show off your hands-on experience! Since this role requires stepping in during absences, be ready to share examples of when you've successfully managed similar situations. Highlight your ability to lead by example and maintain service continuity under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at AEJ Management Ltd. Let’s get you on board!
We think you need these skills to ace Service Delivery Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in operational management and any relevant qualifications, like your IOSH Managing Safely or SIA Licence. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for AEJ Management Ltd. Mention specific experiences that relate to our services, like cleaning or security, and show us your passion for facilities management.
Showcase Your People Skills: As a Service Delivery Manager, you'll be leading teams and managing client relationships. Make sure to highlight your people management experience in your application. We love candidates who can motivate and develop their teams while maintaining strong client connections!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team at AEJ Management Ltd!
How to prepare for a job interview at AEJ Management
✨Know Your Stuff
Make sure you understand the ins and outs of soft facilities management, especially in areas like cleaning, landscaping, and security. Brush up on relevant legislation, such as the Private Security Industry Act 2001, and be ready to discuss how your experience aligns with the role.
✨Showcase Your Leadership Skills
As a Service Delivery Manager, you'll need to lead site-based teams effectively. Prepare examples of how you've motivated and developed teams in the past. Think about specific situations where you stepped in to support your team during challenging times.
✨Client Relationship Focus
This role is all about building strong relationships with clients. Be ready to share your strategies for maintaining client satisfaction and how you've handled any complaints or issues in previous roles. Highlight your communication skills and ability to manage expectations.
✨Be Hands-On and Proactive
Since this position requires a hands-on approach, think of instances where you've had to roll up your sleeves and get involved directly in operations. Discuss your willingness to step in during staff shortages and how that has positively impacted service delivery.
