At a Glance
- Tasks: Design innovative solutions for public sector projects and collaborate with diverse teams.
- Company: Join a leading consultancy firm focused on user-centred design.
- Benefits: Competitive pay based on skills, flexible working arrangements, and professional growth opportunities.
- Other info: Dynamic role with opportunities to mentor and lead within a collaborative environment.
- Why this job: Make a real difference by improving services for users and organisations alike.
- Qualifications: Experience in service design and strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
We are partnered with an industry leading Consultancy firm seeking an experienced designer to join them on a key public sector programme - FTC arrangement. A Senior Service Designer is responsible for partnering with a wide range of stakeholders to deliver design solutions that meet both user and organisational needs within an agile environment. This role involves mapping and analysing existing journeys, facilitating collaborative workshops, and applying design thinking to solve complex challenges. The Senior Service Designer also conducts user research, ensures quality design delivery, and champions inclusive, evidence-based practices. They play an active role in supporting leadership to promote the value of user-centred design across teams.
Key Responsibilities
- Collaborate with multidisciplinary teams including designers, product managers, developers and business analysts to deliver solutions that balance user needs, business goals and technical constraints.
- Analyse and visualise end-to-end services and user journeys to inform improvements and guide decision-making.
- Communicate complex insights in an engaging and easy-to-understand manner for a variety of audiences.
- Plan, design and facilitate workshops that drive progress and foster alignment among stakeholders and users.
- Apply design thinking principles to address complex user and business problems, shaping the direction of services.
- Embed good service design practices within teams and ensure high-quality design outputs.
- Advocate for accessibility and inclusive design, ensuring services work effectively for all users.
- Conduct user research using a range of qualitative and quantitative methods, sharing findings that influence design decisions.
- Support synthesis of research to create clear insights, recommendations and deliverables such as reports and presentations.
- Identify target users and user segments to increase the chances of successful service outcomes.
- Engage constructively with sceptical stakeholders through strong communication and evidence-based approaches.
- Plan and manage service design activities for services with complex user journeys and challenging needs.
- Provide confident and impactful communication, both written and verbal, to clients and delivery teams.
- Offer expert guidance to support the adoption of user‑centred approaches within project teams.
- Work independently and mentor others, encouraging collaboration and shared ownership of design outcomes.
Key Behaviours and Competencies
- Proven experience in service design, ideally working within complex environments such as the public sector or large organisations.
- Demonstrates autonomy and accountability while planning work to meet clear objectives.
- Experience tackling complex problems through user‑centred design techniques.
- Strong understanding of service standards, design thinking and user‑centred design methodologies.
- Skilled in selecting and applying appropriate research methods, both in person and remotely.
- Deep appreciation of user diversity and commitment to designing for accessibility and usability.
- Confident communicator capable of presenting to both technical and non‑technical audiences.
- Applies emotional intelligence and active listening to build positive working relationships.
- Encourages collaboration between varied stakeholders to achieve shared goals.
- Organises and monitors activities to meet deadlines and maintain quality standards.
- Quick learner who adapts to new information and evolving project contexts.
- Positive and proactive approach to teamwork, ways of working and continuous improvement.
- Keen interest in emerging technologies and design practices, with a commitment to ongoing development.
- Able to perform effectively as both an individual contributor and a collaborative team member.
Seniority level: Mid‑Senior level
Employment type: Contract
Job function: Information Technology, Design, and Strategy/Planning
Industries: Business Consulting and Services, IT Services and IT Consulting, and Outsourcing and Offshoring Consulting
Service Designer employer: AEJ Consulting Ltd
AEJ Consulting Ltd is an excellent employer for those looking to thrive in the fast-paced world of commodity derivatives. With a strong emphasis on employee growth, the company offers comprehensive training programmes and hands-on experience that empower analysts to develop their skills while working closely with trading desks. The collaborative work culture fosters innovation and ensures that every team member plays a vital role in maintaining compliance within a dynamic trading environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Designer
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at AEJ Consulting Ltd for a Service Designer, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like AEJ Consulting Ltd before they go live!
We think you need these skills to ace Service Designer
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Service Designer at AEJ Consulting Ltd, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work AEJ Consulting Ltd does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to AEJ Consulting Ltd. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at AEJ Consulting Ltd.
How to prepare for a job interview at AEJ Consulting Ltd
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with AEJ Consulting Ltd, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. AEJ Consulting Ltd might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at AEJ Consulting Ltd!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what AEJ Consulting Ltd is looking for.
