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- Tasks: Oversee client relationships and enhance satisfaction while driving business growth.
- Company: Dynamic consulting firm focused on innovative financial solutions.
- Benefits: Competitive salary, career development opportunities, and a collaborative work environment.
- Why this job: Make a real impact by managing key accounts and driving strategic initiatives.
- Qualifications: Proven experience in account management, especially in pensions and private sector.
- Other info: Join a supportive team with opportunities for professional growth and learning.
The predicted salary is between 43200 - 72000 £ per year.
The role involves overseeing strategic and transactional engagement throughout the lifecycle of contracts, developing and maintaining strong partnerships, and enhancing client satisfaction and their overall experience. You will assist in the development of the business's digital roadmap and global delivery aspirations by communicating effectively with clients and ensuring successful buy-in for continuous improvement initiatives. Additionally, you will be responsible for identifying opportunities to upsell and cross-sell services by leveraging the capabilities of the business, where applicable.
Key Responsibilities:
- Review the effectiveness and efficiency of current systems, processes, and controls, offering suggestions to improve service delivery.
- Actively manage client relationships, communicating operational changes, and securing client approval where needed.
- Ensure the successful delivery of services and manage opportunities to grow client accounts.
- Ensure the timely delivery of agreed client expectations and contractual obligations.
- Oversee the management and completion of any Change Control Notes or Letters of Variation for tasks performed outside the scope of the original contract.
- Approve invoicing in accordance with the contract and services provided.
- Support short- and long-term client strategies, ensuring all clients have up-to-date account plans that are reviewed regularly (at least monthly) to identify new opportunities.
- Lead client meetings, ensuring relevant documents are distributed promptly and in the correct format.
- Take the lead in communicating instructions for service delivery, ensuring actions and decisions from client meetings are implemented and followed through to completion.
- Oversee rebid processes and contract extensions for clients, ensuring these are managed within established governance procedures.
- Lead contract and product review committees for existing and new clients (where applicable).
- Proactively manage and resolve claims and commercial issues.
- Identify and maximise opportunities for upselling, cross-selling, or generating project revenue within the client portfolio, involving relevant subject matter experts to support these initiatives.
Skills, Knowledge, and Experience:
- Experienced Account Director with a strong background in pensions, specifically DB pensions.
- Experience working with private sector accounts.
- Proven ability to manage a portfolio of accounts effectively.
- Ability to meet individual and departmental objectives, contributing to overall business results.
- Strong team communication skills and willingness to share knowledge and expertise with colleagues.
- Sound understanding of commercial pricing models to drive revenue growth while maintaining profitability targets.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Sales and Finance
Industries: Business Consulting and Services, Financial Services, and Insurance
Account Director in London employer: AEJ Consulting Ltd
Contact Detail:
AEJ Consulting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director in London
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can land you that Account Director role.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their digital roadmap and client engagement strategies. We want you to show them you’re not just another candidate, but someone who can enhance their client satisfaction and drive growth.
✨Tip Number 3
Practice your pitch! You’ll need to communicate effectively about how you can manage client relationships and identify upselling opportunities. We suggest doing mock interviews with friends or mentors to refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in the process.
We think you need these skills to ace Account Director in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Account Director role. Highlight your experience with client relationships, strategic engagement, and any relevant achievements in managing accounts. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed client accounts and driven improvements in service delivery. Let us know what excites you about joining StudySmarter!
Showcase Your Communication Skills: Since effective communication is key in this role, make sure your application reflects your ability to convey ideas clearly. Whether it's through your CV or cover letter, we want to see how you can engage with clients and colleagues alike.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on being part of the StudySmarter family!
How to prepare for a job interview at AEJ Consulting Ltd
✨Know Your Numbers
As an Account Director, you'll need to demonstrate your understanding of financial metrics and commercial pricing models. Brush up on key figures related to your previous accounts and be ready to discuss how you’ve driven revenue growth while maintaining profitability.
✨Showcase Your Relationship Skills
Client relationships are at the heart of this role. Prepare examples of how you've successfully managed client expectations and enhanced satisfaction in past roles. Highlight specific instances where your communication skills led to improved outcomes.
✨Be Ready to Discuss Change Management
Since overseeing Change Control Notes is part of the job, think about times when you've effectively managed operational changes. Be prepared to explain your approach to securing client approval and ensuring smooth transitions.
✨Identify Upselling Opportunities
The ability to upsell and cross-sell services is crucial. Come equipped with ideas on how you could leverage the business's capabilities to identify new opportunities within existing accounts. This shows initiative and a strategic mindset.
