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- Tasks: Lead strategic partnerships and enhance client satisfaction while managing a small team.
- Company: Join a dynamic firm focused on digital strategy and global delivery in financial services.
- Benefits: Enjoy competitive pay, opportunities for growth, and a collaborative work environment.
- Why this job: Be part of a team that values innovation and client success, making a real impact.
- Qualifications: Experience in account management, particularly in financial services or regulated sectors is essential.
- Other info: Ideal for those who thrive in a fast-paced, team-oriented atmosphere.
The predicted salary is between 54000 - 84000 £ per year.
This role will be responsible for developing and managing strategic partnerships throughout the lifecycle of the contract, ensuring strong client relationships, and enhancing client satisfaction and experience. You will also involve contributing to the digital strategy and global delivery model aspirations of the business, effectively communicating with clients and securing buy-in for continuous improvement initiatives. With one direct report, you will identify and develop opportunities for up-selling and cross-selling services, aligning capabilities to meet client needs.
Key Responsibilities:
- Assess the effectiveness and efficiency of existing systems, processes, and controls, and suggest improvements to enhance service delivery.
- Support operations by actively managing client relationships, communicating operational changes, and securing necessary approvals.
- Ensure all services are delivered as per the contract and explore opportunities for client growth.
- Ensure delivery of client expectations and contractual obligations, handling highly confidential information.
- Manage Change Control Notes or Letters of Variation for any tasks completed outside the agreed contract.
- Oversee invoicing in accordance with the contract and services delivered.
- Assist in the development of client strategy (short- and long-term), ensuring that each client has a relevant and regularly reviewed account plan to identify further opportunities.
- Lead client meetings, ensuring all papers are issued on time and in the correct format.
- Guide the delivery team with service instructions from client meetings, ensuring timely completion of all actions and decisions.
- Take ownership of rebids and contract extensions, managing these in a timely manner and following governance processes.
- Lead Contract and Product Review Committees for your clients and any new clients, as applicable.
- Proactively manage and resolve client claims and commercial issues.
- Maximise opportunities for up-selling, cross-selling, or project revenue across your client portfolio, collaborating with appropriate subject matter experts to develop and deliver these opportunities.
Requirements:
- An experienced Account Director with a background in financial services, outsourcing, or other regulated sectors, ideally with experience in DB Pensions.
- Experience managing private sector accounts.
- Proven ability to manage a portfolio of accounts effectively.
- A solid understanding of the importance of individual objectives and the ability to contribute to departmental and business objectives.
- A team-oriented approach, promoting good communication and sharing knowledge and expertise with colleagues.
- Strong knowledge of commercial pricing models to ensure revenue growth and maintain business profitability targets.
Key Account Director employer: AEJ Consulting Ltd
Contact Detail:
AEJ Consulting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Director
✨Tip Number 1
Network with professionals in the financial services and outsourcing sectors. Attend industry events or webinars where you can meet potential colleagues or clients, as personal connections can often lead to job opportunities.
✨Tip Number 2
Familiarise yourself with the latest trends in digital strategy and client relationship management. Being knowledgeable about current best practices will help you stand out during interviews and discussions with potential employers.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships and driven growth in previous roles. Highlighting your achievements in up-selling and cross-selling will demonstrate your value to potential employers.
✨Tip Number 4
Research StudySmarter's approach to client management and service delivery. Understanding our values and strategies will allow you to tailor your conversations and show how you can contribute to our goals.
We think you need these skills to ace Key Account Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly in financial services or regulated sectors. Emphasise your ability to manage client relationships and deliver on contractual obligations.
Craft a Compelling Cover Letter: In your cover letter, demonstrate your understanding of the role's responsibilities. Discuss your experience with strategic partnerships and how you've successfully managed client expectations in the past.
Showcase Relevant Achievements: Include specific examples of how you've contributed to client satisfaction and growth in previous roles. Mention any successful up-selling or cross-selling initiatives you've led.
Highlight Team Collaboration: Since the role requires a team-oriented approach, mention instances where you've effectively communicated and collaborated with colleagues to achieve common goals. This will show your ability to work well within a team.
How to prepare for a job interview at AEJ Consulting Ltd
✨Showcase Your Relationship Management Skills
As a Key Account Director, your ability to build and maintain strong client relationships is crucial. Prepare examples of how you've successfully managed client accounts in the past, highlighting your communication skills and strategies for enhancing client satisfaction.
✨Demonstrate Strategic Thinking
Be ready to discuss your approach to developing client strategies and identifying opportunities for up-selling and cross-selling. Think about specific instances where you've contributed to a digital strategy or improved service delivery, and be prepared to share these insights.
✨Understand the Financial Services Landscape
Given the role's focus on financial services, ensure you have a solid understanding of the industry, particularly in areas like DB Pensions. Brush up on current trends and challenges in the sector, as this knowledge will help you engage effectively with interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle client claims or commercial issues. Prepare to discuss specific scenarios where you've navigated complex situations, demonstrating your ability to manage change and deliver results under pressure.
