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- Tasks: Lead strategic partnerships, manage client relationships, and enhance service delivery.
- Company: Join a dynamic firm focused on digital strategy and global delivery.
- Benefits: Enjoy competitive pay, professional growth opportunities, and a collaborative work culture.
- Why this job: Make a real impact by improving client satisfaction and driving business success.
- Qualifications: Experience in account management, preferably in financial services or regulated sectors.
- Other info: Ideal for those who thrive in a team-oriented environment and love problem-solving.
The predicted salary is between 54000 - 84000 £ per year.
This role will be responsible for developing and managing strategic partnerships throughout the lifecycle of the contract, ensuring strong client relationships, and enhancing client satisfaction and experience. You will also involve contributing to the digital strategy and global delivery model aspirations of the business, effectively communicating with clients and securing buy-in for continuous improvement initiatives. With one direct report, you will identify and develop opportunities for up-selling and cross-selling services, aligning capabilities to meet client needs.
Key Responsibilities:
- Assess the effectiveness and efficiency of existing systems, processes, and controls, and suggest improvements to enhance service delivery.
- Support operations by actively managing client relationships, communicating operational changes, and securing necessary approvals.
- Ensure all services are delivered as per the contract and explore opportunities for client growth.
- Ensure delivery of client expectations and contractual obligations, handling highly confidential information.
- Manage Change Control Notes or Letters of Variation for any tasks completed outside the agreed contract.
- Oversee invoicing in accordance with the contract and services delivered.
- Assist in the development of client strategy (short- and long-term), ensuring that each client has a relevant and regularly reviewed account plan to identify further opportunities.
- Lead client meetings, ensuring all papers are issued on time and in the correct format.
- Guide the delivery team with service instructions from client meetings, ensuring timely completion of all actions and decisions.
- Take ownership of rebids and contract extensions, managing these in a timely manner and following governance processes.
- Lead Contract and Product Review Committees for your clients and any new clients, as applicable.
- Proactively manage and resolve client claims and commercial issues.
- Maximise opportunities for up-selling, cross-selling, or project revenue across your client portfolio, collaborating with appropriate subject matter experts to develop and deliver these opportunities.
Requirements:
- An experienced Account Director with a background in financial services, outsourcing, or other regulated sectors, ideally with experience in DB Pensions.
- Experience managing private sector accounts.
- Proven ability to manage a portfolio of accounts effectively.
- A solid understanding of the importance of individual objectives and the ability to contribute to departmental and business objectives.
- A team-oriented approach, promoting good communication and sharing knowledge and expertise with colleagues.
- Strong knowledge of commercial pricing models to ensure revenue growth and maintain business profitability targets.
Key Account Director employer: AEJ Consulting Ltd
Contact Detail:
AEJ Consulting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Director
✨Tip Number 1
Network with professionals in the financial services and outsourcing sectors. Attend industry events or webinars where you can meet potential colleagues or clients, as personal connections can often lead to job opportunities.
✨Tip Number 2
Familiarise yourself with the latest trends in digital strategy and client relationship management. Being knowledgeable about current best practices will help you stand out during interviews and discussions with us.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships and driven growth in previous roles. Highlighting your achievements will demonstrate your capability to excel as a Key Account Director.
✨Tip Number 4
Research StudySmarter's values and mission. Understanding our culture and how we operate will allow you to tailor your conversations and show how you can contribute to our goals effectively.
We think you need these skills to ace Key Account Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly in financial services or regulated sectors. Emphasise your ability to manage client relationships and deliver on contractual obligations.
Craft a Compelling Cover Letter: In your cover letter, demonstrate your understanding of the role's responsibilities, such as managing strategic partnerships and enhancing client satisfaction. Use specific examples from your past experiences that showcase your skills in up-selling and cross-selling.
Showcase Your Achievements: When detailing your work history, focus on quantifiable achievements. For instance, mention how you improved client satisfaction scores or successfully managed contract renewals, as these will resonate with the hiring company.
Highlight Team Collaboration: Since the role requires a team-oriented approach, include examples of how you've effectively communicated and collaborated with colleagues to achieve common goals. This will show your potential employer that you can contribute positively to their team dynamics.
How to prepare for a job interview at AEJ Consulting Ltd
✨Showcase Your Relationship Management Skills
As a Key Account Director, strong client relationships are crucial. Be prepared to discuss specific examples of how you've successfully managed client relationships in the past, highlighting your communication skills and ability to secure buy-in for initiatives.
✨Demonstrate Strategic Thinking
This role involves contributing to the digital strategy and global delivery model. Prepare to talk about your experience in developing strategic plans and how you've aligned services to meet client needs, showcasing your ability to think long-term.
✨Highlight Your Experience with Change Management
Managing Change Control Notes is a key responsibility. Be ready to discuss your experience with change management processes, including how you've handled operational changes and secured necessary approvals in previous roles.
✨Prepare for Client Growth Discussions
Maximising opportunities for up-selling and cross-selling is essential. Think of examples where you've identified growth opportunities within existing accounts and how you collaborated with teams to deliver those opportunities effectively.
