At a Glance
- Tasks: Support the CCO and manage client relationships in a fast-paced environment.
- Company: Leading global commodities trading and financial services firm with a dynamic culture.
- Benefits: Competitive salary, career growth opportunities, and a vibrant work atmosphere.
- Other info: Exciting role with opportunities to learn about commodities and financial markets.
- Why this job: Join a team where your attitude matters and make a real impact on client success.
- Qualifications: Strong communication skills, organisational abilities, and a proactive mindset.
The predicted salary is between 40500 - 49500 £ per year.
Our client is a leading global commodities trading and financial services firm with offices in London, Dubai, Singapore and New York. It is hiring a Commercial and Customer Success Executive as its commercial function expands.
This is a varied, fast-paced role. Half of it is supporting the CCO on commercial performance, and half is managing a named set of clients. Sales owns client relationships by default and hands accounts over as they develop. You don’t need product expertise, but you do need to learn quickly and know who to ask. Attitude matters more than experience.
Responsibilities:
- Commercial Support
- Performance tracking: Track performance across verticals and report by salesperson and location.
- Dashboards: Co-own the live data dashboards with the Sales Director.
- Global sales link: Link the CCO with sales teams in London, Dubai, Singapore and New York.
- CCO support: Keep the CCO informed and make sure actions and deadlines are met.
- Analysis and marketing: Prepare analysis, materials and ad hoc support, including marketing and media.
- Process and automation: Build processes and automate repetitive, manual work.
- Client Success
- Onboarding: Run onboarding calls, agree success criteria and follow up in writing the same day.
- Setup and access: Set up client permissions correctly first time and fix access issues fast.
- Usage and engagement: Track usage and spend. Contact clients when usage drops, renewals approach or new products fit.
- Upselling: Spot upsell opportunities and lead the conversation or bring in Sales.
- Sales support: Help reps with call prep, usage data, account reviews, renewals and follow-ups.
- Feedback and testing: Log and route client feedback, test new features and run early client trials.
- Events and updates: Share approved product updates and support L&D with client events at regional offices.
- Reporting: Produce a weekly client health update, leading with what is off track.
Success Measures:
- Accurate reporting and fast, reliable support to the CCO
- Client usage, retention and revenue per client
- Onboarding speed, response times and client satisfaction
Requirements:
- Clear written and verbal communication; confident on client calls
- Service-first, responsive and can-do
- Highly organised, with strong attention to detail and the ability to juggle priorities for a senior leader
- Comfortable with numbers; spots patterns in data and backs views with evidence
- Process-minded and comfortable owning live data dashboards
- Curious, proactive and a team player; flags issues early and never overpromises
- Experience supporting a senior leader (e.g. PA, EA or business analyst) or in a client-facing, operations or support role
- Experience using a CRM and data to drive day-to-day work
- Interest in commodities, trading or financial markets
Commercial Customer Success Executive employer: AEJ Consulting Ltd
As a leading brokerage platform in global oil derivatives, our client offers an exceptional work environment that fosters growth and innovation. Employees benefit from a dynamic culture that prioritises collaboration and professional development, with ample opportunities to build client relationships and expand their expertise in the fast-paced trading sector. Located in a vibrant financial hub, this role not only provides competitive compensation but also the chance to engage with industry leaders and participate in exciting market events.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Customer Success Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at AEJ Consulting Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like AEJ Consulting Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Commercial Customer Success Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to AEJ Consulting Ltd:Your cover letter is your chance to shine! Tell us why you want to work at AEJ Consulting Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at AEJ Consulting Ltd!
How to prepare for a job interview at AEJ Consulting Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
