At a Glance
- Tasks: Support the Chief Commercial Officer and ensure client success for a dedicated portfolio.
- Company: AEJ Consulting Ltd, a dynamic consultancy based in London.
- Benefits: Gain valuable experience, develop skills, and work in a collaborative environment.
- Other info: Opportunity to collaborate across regional offices and grow your professional network.
- Why this job: Kickstart your career in commercial and client success while making a real impact.
- Qualifications: Strong communication skills and a passion for customer success.
The predicted salary is between 25650 - 31350 £ per year.
AEJ Consulting Ltd's client in London seeks a Junior Commercial and Customer Success Executive.
The role combines commercial support for the Chief Commercial Officer with hands-on client success for a named portfolio.
You will learn quickly, build dashboards with the Sales Director, run onboarding calls, set success criteria and track usage, renewals, and upsell opportunities while collaborating across regional offices.
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Commercial & Client Success Executive employer: AEJ Consulting Ltd
As a leading brokerage platform in global oil derivatives, our client offers an exceptional work environment that fosters growth and innovation. Employees benefit from a dynamic culture that prioritises collaboration and professional development, with ample opportunities to build client relationships and expand their expertise in the fast-paced trading sector. Located in a vibrant financial hub, this role not only provides competitive compensation but also the chance to engage with industry leaders and participate in exciting market events.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial & Client Success Executive
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like AEJ Consulting Ltd value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like AEJ Consulting Ltd a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with AEJ Consulting Ltd!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like AEJ Consulting Ltd.
We think you need these skills to ace Commercial & Client Success Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for AEJ Consulting Ltd!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at AEJ Consulting Ltd
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
