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- Tasks: Lead a team managing critical service events and ensure timely resolutions.
- Company: Join a dynamic tech operations team focused on excellence.
- Benefits: Competitive salary, career development, and a supportive work culture.
- Why this job: Make a real impact by leading incident management in a fast-paced environment.
- Qualifications: Proven experience in high-severity incident management and strong leadership skills.
- Other info: Opportunity to enhance your skills and grow within a collaborative team.
The predicted salary is between 60000 - 80000 £ per year.
A senior leadership position is available within a technology operations function for an individual with strong experience in incident and service disruption management. The role involves overseeing a team responsible for handling critical service events on a continuous (24/7) basis within a centralised operational setting. The successful candidate will provide direction during high-impact service interruptions, take ownership of escalated issues, and ensure that operational responses are timely, structured, and effective. Eligibility for UK Security Check (SC) clearance is required.
Experience & Capability Core Requirements
- Demonstrable experience managing high-severity service incidents in complex environments
- Familiarity with structured service management approaches and frameworks
- Experience working across multiple sectors or client types
- Practical knowledge of service management systems and tooling
- Proficiency with common workplace collaboration and productivity platforms
- Strong written and verbal communication skills, including documentation
- Awareness of how incident handling links to root cause analysis and longer-term resolution activities
Personal Attributes
- Ability to remain calm and decisive in time-critical situations
- Effective team leadership and people management skills
- Confidence engaging with a wide range of stakeholders
- Logical and analytical approach to problem solving
- Focus on ongoing improvement and operational efficiency
Key Accountabilities
- Provide leadership to a team responsible for managing critical service events
- Oversee the progression of incidents through to resolution in line with agreed expectations
- Act as a senior escalation point for complex or high-priority issues
- Produce regular insights and reporting on performance and incident trends
- Maintain and improve operational processes and supporting documentation
- Identify and implement opportunities to enhance service delivery
- Support, coach, and develop team members
- Work collaboratively with other functions to resolve issues effectively
- Communicate clearly with senior stakeholders during major service disruptions
- Monitor and improve quality, consistency, and team performance
- Assess future capability needs and support skills development
- Build understanding of wider services and operational dependencies
Ways of Working
- Maintain a strong focus on service reliability and user impact
- Communicate effectively during high-pressure situations
- Seek opportunities to refine and improve operational processes
- Promote collaboration across teams and functions
- Encourage a supportive, inclusive, and accountable team culture
Senior Major Incident Manager in Belfast employer: AEJ Consulting Ltd
Contact Detail:
AEJ Consulting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Major Incident Manager in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech operations field and let them know you're on the lookout for a Senior Major Incident Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your incident management knowledge. Be ready to discuss specific examples of how you've handled high-severity incidents and what frameworks you've used. We want to see that you can stay calm under pressure and lead a team effectively!
✨Tip Number 3
Don’t forget to showcase your communication skills! During interviews, make sure to articulate your thought process clearly, especially when discussing complex issues. Remember, we’re looking for someone who can engage with stakeholders confidently and keep everyone informed during major disruptions.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team and contributing to our mission of improving service delivery and operational efficiency.
We think you need these skills to ace Senior Major Incident Manager in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences mentioned in the job description. Highlight your experience in managing high-severity service incidents and any familiarity with structured service management approaches.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Senior Major Incident Manager role. Share examples of how you've successfully led teams through critical service events and your approach to problem-solving in high-pressure situations.
Showcase Your Communication Skills: Since strong written communication is key, ensure your application is clear and concise. Use professional language but keep it engaging. We want to see how you can communicate effectively with stakeholders during major service disruptions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at AEJ Consulting Ltd
✨Know Your Incident Management Frameworks
Make sure you brush up on structured service management approaches and frameworks. Be ready to discuss how you've applied these in past roles, especially in high-severity incidents. This shows you understand the complexities of the role and can lead effectively.
✨Demonstrate Leadership Skills
Prepare examples that showcase your ability to lead a team during critical service events. Think about times when you had to remain calm under pressure and how you supported your team through tough situations. This will highlight your people management skills.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing past incidents and resolutions. You’ll need to engage with various stakeholders, so being able to convey complex information simply is key. Consider mock interviews to refine this skill.
✨Showcase Continuous Improvement Mindset
Be prepared to talk about how you've identified opportunities for enhancing service delivery in previous roles. Discuss any initiatives you've led or contributed to that improved operational processes. This demonstrates your focus on ongoing improvement and efficiency.