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- Tasks: Be the go-to tech guru for clients, ensuring smooth trading software experiences.
- Company: Join a leading global Fintech company revolutionising trading platforms from NYC and London.
- Benefits: Enjoy remote work flexibility and a dynamic, fast-paced environment.
- Why this job: Make an impact in a cutting-edge industry while enhancing your technical skills.
- Qualifications: 3-5 years in electronic trading, with strong communication and technical skills required.
- Other info: No visa transfer needed; agencies need not apply.
The predicted salary is between 36000 - 60000 £ per year.
Our client, a global Fintech company based in New York City & London, is seeking a full-time and remote Client Success Manager to join their team in the UK and be an active contributor in building a trading platform. Candidates must be able to work for any company without a visa transfer. No agencies!
Our client is seeking a Client Success Manager who will serve as the lead technical contact for customers, providing professional and courteous technical support of foreign exchange trading software in a fast-paced environment.
Responsibilities:- Liaise with customers as the primary technical point of contact for trading software functionality and venue connectivity.
- Translate customer requests into project requirements, product enhancement specifications, and release documentation.
- Communicate project statuses and prioritizations both inside and outside the company.
- Manage software releases, including documenting release notes, managing product configurations, performing final smoke testing, and liaising with customers.
- Interface with software development and QA on new feature development and bug fixing.
- Coordinate with tier-1 support and provide tier-2 support, resolving operational issues or escalating when necessary.
- Participate in follow-the-sun support model, communicating issues clearly in ticketing systems, and providing well-organized issue handoffs at end-of-day.
- The ideal candidate will be well-organized, possess excellent interpersonal and communication skills, and will additionally possess technical or business experience with about 3-5 years' experience in:
- Electronic trading.
- FIX protocol.
- Forex markets.
- CentOS / REHL (or other *nix).
- Scripting/coding experience in languages such as Bash or Python.
- Extreme comfort with log investigation and configuration file management.
- Issue ticketing systems such as Jira.
- APIs such as REST.
- IDEs such as IntelliJ.
- Java systems.
Client Success Manager employer: Aegistech
Contact Detail:
Aegistech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager
✨Tip Number 1
Familiarise yourself with the specific trading software and technologies mentioned in the job description, such as FIX protocol and Forex markets. This knowledge will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the fintech industry, especially those who work in client success or technical support roles. Attend relevant webinars or local meetups to build connections that could lead to referrals or insider information about the company.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills by thinking of examples from your past experience where you successfully resolved technical issues or improved customer satisfaction. Be ready to discuss these scenarios in detail during your interview.
✨Tip Number 4
Showcase your communication skills by practicing how you would explain complex technical concepts to non-technical clients. This is crucial for a Client Success Manager role, so consider role-playing with a friend or mentor to refine your approach.
We think you need these skills to ace Client Success Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities of a Client Success Manager in a Fintech environment. Familiarise yourself with foreign exchange trading software and the technical skills required.
Tailor Your CV: Highlight your relevant experience in electronic trading, FIX protocol, and any scripting or coding skills you possess. Make sure to showcase your interpersonal and communication skills, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses how your background aligns with the job requirements. Mention your experience with ticketing systems like Jira and your comfort with log investigation and configuration management.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is essential for a Client Success Manager.
How to prepare for a job interview at Aegistech
✨Understand the Trading Software
Make sure you have a solid grasp of the trading software you'll be supporting. Familiarise yourself with its functionalities and common issues users face. This will help you demonstrate your technical knowledge during the interview.
✨Showcase Your Communication Skills
As a Client Success Manager, you'll need to communicate effectively with both customers and internal teams. Prepare examples of how you've successfully managed customer relationships and resolved issues in the past.
✨Familiarise Yourself with Relevant Technologies
Brush up on your knowledge of FIX protocol, APIs, and scripting languages like Bash or Python. Being able to discuss these technologies confidently will show that you're technically equipped for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think of specific situations where you've had to troubleshoot issues or manage customer expectations, and be ready to share those experiences.
