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- Tasks: Be the go-to tech guru for clients, ensuring smooth trading software experiences.
- Company: Join a leading global Fintech company revolutionising trading platforms from NYC and London.
- Benefits: Enjoy remote work flexibility and a dynamic, fast-paced environment.
- Why this job: Make an impact in the fintech world while enhancing your technical skills and customer relations.
- Qualifications: 3-5 years in electronic trading, with strong communication and technical skills required.
- Other info: No visa transfer needed; agencies need not apply.
The predicted salary is between 36000 - 60000 £ per year.
Our client, a global Fintech company based in New York City & London, is seeking a full-time and remote Client Success Manager to join their team in the UK and be an active contributor in building a trading platform. Candidates must be able to work for any company without a visa transfer. No agencies!
Our client is seeking a Client Success Manager who will serve as the lead technical contact for customers, providing professional and courteous technical support of foreign exchange trading software in a fast-paced environment.
Responsibilities:- Liaise with customers as the primary technical point of contact for trading software functionality and venue connectivity.
- Translate customer requests into project requirements, product enhancement specifications, and release documentation.
- Communicate project statuses and prioritizations both inside and outside the company.
- Manage software releases, including documenting release notes, managing product configurations, performing final smoke testing, and liaising with customers.
- Interface with software development and QA on new feature development and bug fixing.
- Coordinate with tier-1 support and provide tier-2 support, resolving operational issues or escalating when necessary.
- Participate in follow-the-sun support model, communicating issues clearly in ticketing systems, and providing well-organized issue handoffs at end-of-day.
The ideal candidate will be well-organized, possess excellent interpersonal and communication skills, and will additionally possess technical or business experience with about 3-5 years' experience in:
- Electronic trading.
- FIX protocol.
- Forex markets.
- CentOS / REHL (or other *nix).
- Scripting/coding experience in languages such as Bash or Python.
- Extreme comfort with log investigation and configuration file management.
- Issue ticketing systems such as Jira.
- APIs such as REST.
- IDEs such as IntelliJ.
- Java systems.
Client Success Manager employer: Aegistech
Contact Detail:
Aegistech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager
✨Tip Number 1
Familiarise yourself with the specific trading software and technologies mentioned in the job description, such as FIX protocol and Forex markets. This knowledge will not only help you understand the role better but also demonstrate your commitment and readiness to engage with the technical aspects of the position.
✨Tip Number 2
Network with professionals in the fintech industry, especially those who work in client success or technical support roles. Engaging with them on platforms like LinkedIn can provide valuable insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 3
Prepare to discuss your experience with issue ticketing systems like Jira and your comfort level with scripting languages such as Bash or Python. Be ready to share specific examples of how you've used these skills to resolve customer issues or improve processes in previous roles.
✨Tip Number 4
Showcase your communication skills by practising how you would explain complex technical concepts to non-technical stakeholders. This is crucial for a Client Success Manager, as you'll need to translate customer requests into actionable project requirements effectively.
We think you need these skills to ace Client Success Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Client Success Manager in a Fintech environment. Familiarise yourself with foreign exchange trading software and the technical skills required.
Tailor Your CV: Highlight your relevant experience in electronic trading, FIX protocol, and any scripting or coding skills you possess. Make sure to showcase your interpersonal and communication skills, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses how your background aligns with the job requirements. Mention your experience with customer support, project management, and any relevant technical skills that would benefit the company.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail and professionalism, which is essential for a Client Success Manager.
How to prepare for a job interview at Aegistech
✨Understand the Technical Landscape
Familiarise yourself with the technical aspects of foreign exchange trading software, including the FIX protocol and APIs like REST. Being able to discuss these topics confidently will demonstrate your expertise and readiness for the role.
✨Showcase Your Communication Skills
As a Client Success Manager, you'll need to liaise with customers and internal teams. Prepare examples of how you've effectively communicated complex technical information in the past, especially in high-pressure situations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to manage customer expectations or resolve technical issues, and be ready to explain your thought process and actions taken.
✨Demonstrate Organisational Skills
Highlight your ability to manage multiple tasks and priorities. Discuss any tools or methods you use to stay organised, especially in fast-paced environments, as this is crucial for success in the role.
