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- Tasks: Be the go-to person for customers, ensuring smooth trading software experiences.
- Company: Join a leading global Fintech company with offices in NYC and London.
- Benefits: Enjoy remote work flexibility and a dynamic, fast-paced environment.
- Why this job: Make an impact in the fintech world while enhancing your technical skills.
- Qualifications: 3-5 years in electronic trading, with strong communication and technical skills required.
- Other info: No visa transfer needed; agencies are not accepted.
The predicted salary is between 36000 - 60000 £ per year.
Our client, a global Fintech company based in New York City & London, is seeking a full-time and remote Client Success Manager to join their team in the UK and be an active contributor in building a trading platform. Candidates must be able to work for any company without a visa transfer. No agencies!
Our client is seeking a Client Success Manager who will serve as the lead technical contact for customers, providing professional and courteous technical support of foreign exchange trading software in a fast-paced environment.
Responsibilities:
- Liaise with customers as the primary technical point of contact for trading software functionality and venue connectivity.
- Translate customer requests into project requirements, product enhancement specifications, and release documentation.
- Communicate project statuses and prioritizations both inside and outside the company.
- Manage software releases, including documenting release notes, managing product configurations, performing final smoke testing, and liaising with customers.
- Interface with software development and QA on new feature development and bug fixing.
- Coordinate with tier-1 support and provide tier-2 support, resolving operational issues or escalating when necessary.
- Participate in follow-the-sun support model, communicating issues clearly in ticketing systems, and providing well-organized issue handoffs at end-of-day.
Requirements:
- The ideal candidate will be well-organized, possess excellent interpersonal and communication skills, and will additionally possess technical or business experience with about 3-5 years' experience in:
- Electronic trading.
- FIX protocol.
- Forex markets.
- CentOS / REHL (or other *nix).
- Scripting/coding experience in languages such as Bash or Python.
- Extreme comfort with log investigation and configuration file management.
- Issue ticketing systems such as Jira.
- APIs such as REST.
- IDEs such as IntelliJ.
- Java systems.
Client Relationship Manager (United Kingdom) employer: Aegistech
Contact Detail:
Aegistech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager (United Kingdom)
✨Tip Number 1
Familiarise yourself with the specific trading software and technologies mentioned in the job description, such as FIX protocol and APIs like REST. This knowledge will not only help you understand the role better but also demonstrate your commitment and readiness to engage with the technical aspects of the position.
✨Tip Number 2
Network with professionals in the fintech industry, especially those who work in client success or technical support roles. Engaging with them on platforms like LinkedIn can provide valuable insights into the company culture and expectations, which you can leverage during interviews.
✨Tip Number 3
Prepare to discuss your experience with issue ticketing systems like Jira and your comfort level with log investigation. Be ready to share specific examples of how you've resolved technical issues in the past, as this will showcase your problem-solving skills and technical expertise.
✨Tip Number 4
Highlight your communication skills by practising how to explain complex technical concepts in simple terms. As a Client Relationship Manager, you'll need to liaise with customers who may not have a technical background, so demonstrating your ability to bridge that gap will be crucial.
We think you need these skills to ace Client Relationship Manager (United Kingdom)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in electronic trading, FIX protocol, and Forex markets. Use specific examples to demonstrate your technical skills and how they relate to the role of Client Relationship Manager.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention your experience with trading software and your ability to communicate effectively with customers and technical teams.
Showcase Technical Skills: Clearly outline your technical skills, such as scripting in Bash or Python, and your familiarity with ticketing systems like Jira. Provide examples of how you've used these skills in previous roles to solve problems or improve processes.
Highlight Interpersonal Skills: Since this role requires excellent communication and interpersonal skills, include examples of how you've successfully liaised with clients or worked within a team to achieve project goals. This will show that you can thrive in a fast-paced environment.
How to prepare for a job interview at Aegistech
✨Understand the Fintech Landscape
Familiarise yourself with the current trends in the Fintech industry, especially around foreign exchange trading. Being able to discuss recent developments or challenges in the sector will show your genuine interest and knowledge during the interview.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with relevant technologies such as FIX protocol, APIs, and scripting languages like Bash or Python. Providing specific examples of how you've used these skills in past roles can help demonstrate your technical competence.
✨Demonstrate Strong Communication Abilities
As a Client Relationship Manager, communication is key. Practice articulating complex technical concepts in simple terms, as you may need to explain software functionalities to clients who are not technically inclined.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think of examples where you've successfully resolved customer issues or managed project requirements, and be ready to discuss your thought process and outcomes.
