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- Tasks: Be the go-to tech guru for clients using our trading software.
- Company: Join a leading global Fintech company revolutionising trading platforms.
- Benefits: Enjoy remote work flexibility and a dynamic, fast-paced environment.
- Why this job: Make an impact in a cutting-edge industry while enhancing your tech skills.
- Qualifications: 3-5 years in electronic trading or related fields; coding skills a plus.
- Other info: No visa transfer needed; agencies need not apply.
The predicted salary is between 36000 - 60000 £ per year.
Our client, a global Fintech company based in New York City & London, is seeking a full-time and remote Client Success Manager to join their team in the UK and be an active contributor in building a trading platform. Candidates must be able to work for any company without a visa transfer. No agencies!
Our client is seeking a Client Success Manager who will serve as the lead technical contact for customers, providing professional and courteous technical support of foreign exchange trading software in a fast-paced environment.
Responsibilities:- Liaise with customers as the primary technical point of contact for trading software functionality and venue connectivity.
- Translate customer requests into project requirements, product enhancement specifications, and release documentation.
- Communicate project statuses and prioritizations both inside and outside the company.
- Manage software releases, including documenting release notes, managing product configurations, performing final smoke testing, and liaising with customers.
- Interface with software development and QA on new feature development and bug fixing.
- Coordinate with tier-1 support and provide tier-2 support, resolving operational issues or escalating when necessary.
- Participate in follow-the-sun support model, communicating issues clearly in ticketing systems, and providing well-organized issue handoffs at end-of-day.
The ideal candidate will be well-organized, possess excellent interpersonal and communication skills, and will additionally possess technical or business experience with about 3-5 years' experience in:
- Electronic trading.
- FIX protocol.
- Forex markets.
- CentOS / REHL (or other *nix).
- Scripting/coding experience in languages such as Bash or Python.
- Extreme comfort with log investigation and configuration file management.
- Issue ticketing systems such as Jira.
- APIs such as REST.
- IDEs such as IntelliJ.
- Java systems.
Client Relationship Manager employer: Aegistech
Contact Detail:
Aegistech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager
✨Tip Number 1
Familiarise yourself with the specific trading software and technologies mentioned in the job description, such as FIX protocol and Forex markets. This knowledge will not only help you understand the role better but also demonstrate your commitment and readiness to engage with the technical aspects of the position.
✨Tip Number 2
Network with professionals in the fintech industry, especially those who work in client success or technical support roles. Engaging with them on platforms like LinkedIn can provide valuable insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 3
Prepare to discuss your experience with issue ticketing systems like Jira and your comfort level with scripting languages such as Bash or Python. Be ready to share specific examples of how you've used these skills to resolve customer issues or improve processes in previous roles.
✨Tip Number 4
Showcase your communication skills by practising how you would explain complex technical concepts to non-technical clients. Being able to convey information clearly and effectively is crucial for a Client Relationship Manager, so consider role-playing scenarios with a friend or mentor.
We think you need these skills to ace Client Relationship Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Client Success Manager. Familiarise yourself with foreign exchange trading software and the technical skills required, such as scripting in Bash or Python.
Tailor Your CV: Highlight your relevant experience in electronic trading and any technical skills that align with the job description. Be specific about your past roles and how they relate to the responsibilities outlined by the company.
Craft a Compelling Cover Letter: Use your cover letter to explain why you're a great fit for the role. Mention your interpersonal skills and experience in customer support, and how you can contribute to the company's success in building their trading platform.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is crucial for a role that involves managing technical communications.
How to prepare for a job interview at Aegistech
✨Understand the Technical Landscape
Familiarise yourself with the technical aspects of foreign exchange trading software, including FIX protocol and APIs. Being able to discuss these topics confidently will demonstrate your expertise and readiness for the role.
✨Showcase Your Communication Skills
As a Client Relationship Manager, you'll need to liaise with customers and internal teams. Prepare examples of how you've effectively communicated complex technical information in the past, ensuring clarity and understanding.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think of specific instances where you've resolved technical issues or improved customer satisfaction, and be ready to share those stories.
✨Demonstrate Organisational Skills
Highlight your ability to manage multiple tasks and priorities, especially in a fast-paced environment. Discuss tools or methods you use to stay organised, such as ticketing systems like Jira, to show you're equipped for the demands of the role.
