Claims Manager (Non-Marine Property) in City of London

We are currently seeking a Non-Marine Property Claims Manager to join our well-established and market-leading Claims team. This individual will have overall responsibility for managing claims within one of our main business classes, including management oversight and claims strategy development, as well as taking the lead role in investigating, evaluating and negotiating claims. This position is ideal for an experienced, confident, driven and well-connected individual, who is looking to take on new responsibilities within a dynamic, high-performing Syndicate.

The business lines covered within the role will be Open Market Property, Property Binders (including Deductible buy-backs), Utility (on-shore) Property, Terrorism and Accident & Health.

• Proactively and effectively manage claims, ranging in complexity, within a pre-determined authority level in accordance with AEGIS London’s Claims commitment, philosophy and procedures.
• Overall responsibility for claims strategy within the class and effective delegation to ensure all claims within the class are managed, progressed and resolved in a timely manner, whilst adhering to internal and external standards for claims handling and customer service.
• Monitor claims trends, issues and movements, as well as relevant legal/regulatory changes and Market developments, and update the Head of Claims/wider Claims team; accordingly, make recommendations in respect of Claims processes and resolution strategies, in conjunction with the Head of Claims Operations.
• Manage a team dedicated to the specific class of business, assuming responsibility for the team’s individual performance management, development etc., whilst also acting as both a referral point and role model for less experienced members across the Claims function.
• As required, attend and report at various internal committee and Board meetings, such as the Claims Review Committee, working closely with the Head of Claims.
• Responsible for management reporting and claims data management within the specific class.
• Responsible for management/liaison with outsourcing partners.
• Responsible for client and broker liaison for the class and attend conferences, as agreed with the Head of Claims.
• Develop strong relationships with peers across the Market and within AEGIS London.
• Responsible for ensuring our Underwriters and other internal stakeholders are kept informed of valuable claims information and/or issues and advise on subsequent impact on underwriting and policy interpretation.
• Work in conjunction with the Claims Managers and Senior Claims Adjusters across other lines, sharing knowledge and skills where appropriate, to ensure the Claims team is working as efficiently as possible.
• Undertake, lead on and/or oversee other ad hoc tasks or projects as they arise.

• Have proven experience in dealing with complex claims and a thorough understanding of London Market claims systems (e.g. ECF).
• Have a strong external network and able to utilise those contacts for the benefit of AEGIS.
• Be able to liaise, negotiate and mediate confidently with internal and external stakeholders and clients, and able to adopt different approaches depending on the circumstances/individuals involved.
• Have excellent written and verbal communication, and confident when presenting in different environments.
• Be able to effectively motivate and manage their team whilst identifying, developing and retaining talent.
• Have excellent attention to detail and able to analyse and leverage data in order to provide meaningful insight.
• Be confident when dealing with ambiguity, knowing when to shift focus and priorities to ensure a successful outcome.
• Be part Dip CII / ACII qualified or working towards Dip CII / ACII (desirable but not essential).

• Fairness and respect: We make decisions considering the best interests of key stakeholders. We are direct and straightforward in our actions, working collaboratively to create a culture of fairness and respect.
• Open and inclusive: We act with integrity, valuing diversity of thought and background. We take time to listen to the needs of our customers, stakeholders and colleagues working together to seek and share information.
• Ambitious: We have a passion for success, aspiring to be recognised as best in class. We embrace new opportunities, encouraging innovation in pursuit of our goals.
• Striving to be better: We strive to improve at all times, challenging complacency, being agile and adapting to change. We always seek to improve our customers’ experience with us.
• Investing in people’s potential: We provide an environment where each employee can reach their personal potential. We encourage personal accountability for performance and individual ownership for growth and success.

AEGIS London is an equal opportunities employer and recognises the value of a diverse workforce in facilitating better decision making and business growth. We encourage a variety of differing views, perspectives and insights to create a collaborative working environment. Diversity and Inclusion are fundamental to our business and we encourage applications from all backgrounds recognising the diversity of society and our customers.

If there are any adjustments we can reasonably make to ensure that the process is accessible for you please telephone us on +44(0)20 7856 7856 or email recruitment@aegislondon.co.uk. As a business, we understand individual circumstances may differ and aim to be adaptable and to support flexible working practices. Talk to our recruitment team to understand how AEGIS London can help support you in reaching your full potential.