Senior Claims Adjuster [Property OM/Binders & Utilities + Political Violence, Terror A&H]

Purpose of the Role

We are currently seeking a Senior Claims Adjuster to join our well‑established and market‑leading Claims team. This individual will be responsible for managing claims for all property classes (encompassing Open Market Property, Binders, & Utilities), as well as Political Violence & Terrorism and Accident & Health classes of business.

Time Type

Full time

Working Pattern

Hybrid

Duties And Accountabilities

• Proactively and effectively manage claims, ranging in complexity, within a pre‑determined authority level in accordance with AEGIS London’s Claims commitment, philosophy and procedures.
• Be responsible for ensuring all claims within your class are managed, progressed and resolved in a timely manner, whilst adhering to internal and external standards for claims handling and customer service.
• Work closely with the Claims Manager and Head of Claims to provide resource and input to claims from all classes, as well as ensuring that they – along with the wider Claims team – are well informed of any relevant claims movements, issues and trends.
• Act as both a referral point and role model for less experienced members of the team.
• Develop strong relationships with peers across the Market and within AEGIS London. Be responsible for ensuring our Underwriters and other internal stakeholders are kept informed of valuable claims information and/or issues and the subsequent impact on underwriting and policy interpretation.
• Work in conjunction with the Senior Claims Adjusters across other lines, sharing knowledge and skills where appropriate, to ensure the Claims team is working as efficiently as possible.
• Undertake and lead on other ad‑hoc tasks or projects as they arise.

Skills, Knowledge And Experience

• Have experience dealing with complex claims and a thorough knowledge of the specific business class.
• Ideally the successful candidate would have experience of both Open Market Property and Property Binders. Knowledge of Utility Property, Political Violence & Terrorism and Accident & Health classes would be a distinct advantage but not essential.
• We would also be interested in speaking to candidates who do not have property experience but do have significant experience in the other classes identified and can demonstrate an ability to learn the property classes quickly.
• Have a strong understanding of London Market claims systems (e.g. ECF).
• Be confident when liaising, negotiating and mediating with internal and external stakeholders and clients.
• Have excellent written and verbal communication and be able to create and develop strong internal and external relationships.
• Have excellent attention to detail.
• Be able to analyse and leverage data in order to provide meaningful insight.
• Be proficient in Word/Excel and similar applications.
• Be part Dip CII / ACII qualified or working towards Dip CII / ACII (desirable but not essential).

AEGIS Values

Fairness and respect: We make decisions considering the best interests of key stakeholders. We are direct and straightforward in our actions, working collaboratively to create a culture of fairness and respect.

Open and inclusive: We act with integrity, valuing diversity of thought and background. We take time to listen to the needs of our customers, stakeholders and colleagues working together to seek and share information.

Ambitious: We have a passion for success, aspiring to be recognised as best in class. We embrace new opportunities, encouraging innovation in pursuit of our goals.

Striving to be better: We strive to improve at all times, challenging complacency, being agile and adapting to change. We always seek to improve our customers’ experience with us.

Investing in people’s potential: We provide an environment where each employee can reach their personal potential. We encourage personal accountability for performance and individual ownership for growth and success.

AEGIS London is an equal opportunities employer and recognises the value of a diverse workforce in facilitating better decision making and business growth. We encourage a variety of differing views, perspectives and insights to create a collaborative working environment. Diversity and Inclusion are fundamental to our business and we encourage applications from all backgrounds recognising the diversity of society and our customers.

It’s important to us that you are able to perform at your best when applying for a role with AEGIS London. If there are any adjustments we can reasonably make to ensure that the process is accessible for you please telephone us on +44(0)20 7856 7856 or email recruitment@aegislondon.co.uk.

As a business, we understand individual circumstances may differ and aim to be adaptable and to support flexible working practices. Talk to our recruitment team to understand how AEGIS London can help support you in reaching your full potential.