At a Glance
- Tasks: Lead claims operations and manage a high-performing team in a dynamic environment.
- Company: Join AEGIS London, a market leader in the insurance sector.
- Benefits: Enjoy a hybrid working pattern and opportunities for personal growth.
- Other info: Diversity and inclusion are at the heart of our values; we welcome all applicants.
- Why this job: Make a real impact in a collaborative culture while developing your career.
- Qualifications: Experience with Lloyd’s systems and strong leadership skills are essential.
The predicted salary is between 56700 - 69300 £ per year.
We are currently seeking a Claims Operations Manager on a Fixed Term Contract basis (Maternity Cover) to join our well-established and market-leading Claims team. This individual will have overall responsibility for managing claims operations, third party service providers and performance oversight of the Claims Department. This position is ideal for an experienced, confident, driven and well-connected individual, who is looking to take on new responsibilities within a dynamic, high-performing Syndicate.
Duties and Accountabilities
- Manage the day-to-day activities of the claims operations function to deliver a leading claims service, in accordance with AEGIS London’s strategy and standards.
- Manage the workload and tasks assigned to Claims Operations Assistant.
- Work with members of the IT department to identify and implement IT solutions in support of the claims strategy.
- Monitor claims performance trends, issues and movements, as well as relevant legal/regulatory changes and Market developments.
- Responsible for claims data management, reporting and delivery to the Claims Department.
- Preparation and submission of regulatory reporting where required.
- Work in conjunction with the Claims Managers, sharing knowledge and skills where appropriate, to ensure the Claims team is working as efficiently as possible.
- Lead third party outsourcing vendor oversight meetings.
- Undertake, lead on and/or oversee other ad hoc tasks or projects as they arise.
Skills, Knowledge and Experience
- Have proven experience in dealing with Lloyd’s and London Market systems (e.g. ECF, writeback, Lloyd’s Claims Reporting Suite, Gemini, Voult, Bill Review IQ).
- Have a strong external network and able to utilise those contacts for the benefit of AEGIS.
- Have excellent written and verbal communication, and confident when presenting in different environments.
- Be able to effectively motivate and manage their team whilst identifying, developing and retaining talent.
- Have excellent attention to detail and able to analyse and leverage data in order to provide meaningful insight.
- Be confident when dealing with ambiguity, knowing when to shift focus and priorities to ensure a successful outcome.
- Be part Dip CII / ACII qualified or working towards Dip CII / ACII (desirable but not essential).
AEGIS Values
- Fairness and respect: We make decisions considering the best interests of key stakeholders. We are direct and straightforward in our actions, working collaboratively to create a culture of fairness and respect.
- Open and inclusive: We act with integrity, valuing diversity of thought and background. We take time to listen to the needs of our customers, stakeholders and colleagues working together to seek and share information.
- Ambitious: We have a passion for success, aspiring to be recognised as best in class. We embrace new opportunities, encouraging innovation in pursuit of our goals.
- Striving to be better: We strive to improve at all times, challenging complacency, being agile and adapting to change. We always seek to improve our customers’ experience with us.
- Investing in people’s potential: We provide an environment where each employee can reach their personal potential. We encourage personal accountability for performance and individual ownership for growth and success.
AEGIS London is an equal opportunities employer and recognises the value of a diverse workforce in facilitating better decision making and business growth. We encourage a variety of differing views, perspectives and insights to create a collaborative working environment. Diversity and Inclusion are fundamental to our business and we encourage applications from all backgrounds recognising the diversity of society and our customers.
It’s important to us that you are able to perform at your best when applying for a role with AEGIS London. If there are any adjustments we can reasonably make to ensure that the process is accessible for you please telephone us on +44(0)20 7856 7856 or email recruitment@aegislondon.co.uk.
As a business, we understand individual circumstances may differ and aim to be adaptable and to support flexible working practices. Talk to our recruitment team to understand how AEGIS London can help support you in reaching your full potential.
Claims Operations Manager (FTC Maternity Cover) in London employer: AEGIS London
AEGIS London is an exceptional employer that fosters a culture of fairness, respect, and inclusivity, making it an ideal workplace for the Syndicate Finance Manager role. With a strong emphasis on employee growth and development, AEGIS provides opportunities for mentorship and continuous improvement, ensuring that every team member can reach their full potential. Located in the vibrant city of London, employees benefit from a hybrid working pattern that promotes work-life balance while being part of a dynamic and ambitious team dedicated to excellence in the finance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Operations Manager (FTC Maternity Cover) in London
✨Tap into Local Agencies
For temporary roles like the one at AEGIS London, don't overlook local recruitment agencies that specialise in the insurance sector. They often have inside info on your local market and can help you get your foot in the door quicker!
✨Seasonal Opportunities Are Gold
Insurance companies often ramp up staffing for specific seasons, especially during peak times like annual policy renewals. Keep an eye out for those temporary gigs and be ready to jump in. Make sure you’re on our website regularly to catch those listings!
✨Network with Industry Pros
Join insurance-focused online platforms and forums to connect with professionals who can share insider tips about temporary roles. Attend local industry meetups or workshops to widen your network; sometimes it’s all about who you know!
✨Showcase Your Flexibility
For temp roles, employers are often looking for candidates who can hit the ground running. Highlight any previous experience you have in fast-paced environments on your profile or during interviews, so AEGIS London knows you can adapt quickly to their needs!
We think you need these skills to ace Claims Operations Manager (FTC Maternity Cover) in London
Some tips for your application 🫡
Highlight Relevant Certifications:In the insurance world, having the right qualifications can set you apart. If you've got any certifications like Cert CII or other relevant credentials, make sure they're front and centre on your CV. It shows you're committed to the industry and ready to hit the ground running!
Showcase Your Customer Service Skills:Insurance is all about helping clients through tricky times. Use your application to mention your previous customer service experience or soft skills like problem-solving and empathy. These are crucial for any temporary role in the insurance sector, so don’t shy away from flexing these muscles!
Tailor Your CV for the Temp Role:For a temporary position, it's all about demonstrating your ability to adapt quickly. Tailor your CV to highlight experiences that show you can jump in and make an impact immediately. Mention short projects, freelance gigs, or any fast-paced roles that show you thrive in dynamic environments.
Be Clear About Availability:In your cover letter, clearly state your availability for the temporary role. Since this is a short-term gig, emphasising your flexibility and readiness to start immediately can really catch AEGIS London's eye. Remember, they need someone who can fit right in, so make it easy for them to see you as that person!
How to prepare for a job interview at AEGIS London
✨Master the Basics of Underwriting
Since you're aiming for a temporary role in insurance, brush up on the basic principles of underwriting. Be ready to discuss how you would assess risks and make simple decisions on policy issuance, as these are likely to come up in technical questions.
✨Familiarise Yourself with Relevant Regulations
Insurance is heavily regulated, so it helps to be familiar with key regulations that affect the industry. Bring up any specific legislation you're aware of and how it could impact your work at AEGIS London. This shows you're engaged and knowledgeable.
✨Highlight Your Flexibility
As it's a temporary position, it's crucial to stress your adaptability. Talk about previous experiences where you had to pick up new tasks quickly or adjust to changing needs. Employers will appreciate your willingness to jump in and get the job done without a long onboarding process.
✨Prepare to Discuss Claims Processing
Be ready to dive into discussions around claims processing, as this might be a big part of your role. Bring along examples of how you've approached problem-solving in past roles, especially if you've dealt with customer claims or insurance queries before. It's a great way to show your relevant experience.
