At a Glance
- Tasks: Lead event operations and enhance guest experiences at The O2.
- Company: Join one of the world's top entertainment venues, The O2.
- Benefits: Competitive salary, bonuses, and a vibrant work environment.
- Other info: Diverse and inclusive workplace with growth opportunities.
- Why this job: Shape the future of live entertainment and make a real impact.
- Qualifications: Proven leadership in operations and a passion for guest experience.
The predicted salary is between 120000 - 120000 £ per year.
From £120,000 a year plus bonus and benefits
Location: The O2
Appointment Type: Permanent
Closing Date: 6 August 2026
Working Pattern: 37.5 hours a week, Monday to Sunday
The Vice President, Operations & Guest Experience is responsible for the strategic leadership of event operations, guest experience and the delivery of world-class live entertainment experiences at The O2. As a key member of The O2 Senior Leadership Team, the role will shape and deliver the long-term operational and guest experience strategy for one of the world's most successful entertainment destinations.
The role is accountable for ensuring that The O2 remains at the forefront of live entertainment by delivering exceptional event experiences, leading complex cross-functional initiatives and futureproofing the venue for continued growth. The role combines executive leadership of venue operations with ownership of guest experience and ensuring The O2 continues to evolve alongside changing audience expectations, technological innovation and increasing event complexity.
Our commitment to inclusion: We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.
This is advertised for employees only, please do not share this link externally. We welcome applications from all employees once you have passed your onboarding. You must let your manager know you are applying for this role.
If you're interested in a career with us, but do not see a vacancy suitable to you, please register for our job alerts to be the first to know when we post a new job.
VP, Operations & Guest Experience in London employer: Aegeurope
Aegeurope is an excellent employer, offering a dynamic and inclusive work culture in the heart of Blackfriars. With flexible working arrangements and a strong focus on employee growth, we empower our team members to shape data strategies that drive impactful decision-making. Join us to be part of a collaborative environment where your passion for data can flourish and contribute to meaningful projects.
StudySmarter Expert Advice🤫
We think this is how you could land VP, Operations & Guest Experience in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Aegeurope. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Aegeurope
Don't be shy about reaching out to Aegeurope directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace VP, Operations & Guest Experience in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Aegeurope and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Aegeurope
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
