At a Glance
- Tasks: Lead a team to create unforgettable guest experiences at events.
- Company: Join AEG, named one of The Sunday Times Best Places to Work 2024!
- Benefits: Earn £20.75 an hour plus holiday pay and benefits.
- Other info: Flexible shifts, great team culture, and opportunities for growth.
- Why this job: Be part of the magic at The O2 and make every moment count.
- Qualifications: Experience in customer service and confidence in team supervision.
The predicted salary is between 26604 - 32516 £ per year.
Pay Rate: £20.75 an hour, plus holiday pay and benefits
Location: The O2
Appointment Type:
Closing Date: 16 August 2026
Working Pattern: As and when required, Monday - Sunday, evenings and weekends, with occasional daytime hours required to support events
Are you looking for a part time customer focused role? Want to work for an employer named in The Sunday Times Best Places to work 2024? Join the team behind the magic at The O2!
We're looking for 3 Guest Experience Supervisors on an 18 month fixed term contract, to help make every show unforgettable. You'll be leading our customer service team on event nights, keeping everything running smoothly and making sure our guests have the best time possible.
At The O2, we live by our Experience Principles: Bring the Energy, Make Every Moment Count, Make it Seamless, and Beat Every Expectation. As a Supervisor, you'll bring these to life with your team every night.
What you'll be doing:
- Supporting and motivating our Guest Relations Assistants so they're ready and excited for every event.
- Running team briefings to share key event info and inspire your team to deliver amazing service.
- Handling last-minute staff changes and making sure everyone is in the right place at the right time.
- Being the first point of contact for guest issues, working with other teams like security, ticketing and venue management to find quick solutions.
- Supporting staff with any challenges that arise during their shift.
- Helping us deliver inclusive experiences for all guests, building on The O2's Platinum Attitude is Everything status.
- Carrying out checks across the arena to keep it safe, clean and welcoming.
- Taking charge during any emergencies to make sure guests are safe.
- Writing clear, accurate reports after each event and sharing updates with the right teams.
What you'll bring:
- Experience in a busy customer service role.
- Confidence supervising and motivating a team.
- A passion for delivering Best-In-Class service and care to every guest.
- The ability to stay calm, patient and positive in pressured or challenging situations.
- Strong problem-solving and communication skills, especially when dealing with complaints.
- Experience writing clear reports.
Where: You will be based at The O2, Peninsula Square, London SE10 0DX. This is a shift based role, working evenings and weekends, with occasional events in the day. You give your availability and choose the shifts you can work one month in advance. We ask that you are able to work regularly due to the nature of the role.
Interviews: these will be held in person at The O2 on 25 and 26 August.
Induction: This will be held on 10 September and you must be able to attend in person.
AEG is an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all perspectives. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!
Our commitment to inclusion: We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware. We know that diverse teams make the strongest teams. That's why we actively encourage people from all backgrounds, experiences and perspectives to apply. Because at AEG Europe, we believe that the best ideas come from the most inclusive teams – and we're building a workplace where everyone can thrive.
We welcome applications from all employees, once you have passed onboarding. You must let your manager know before applying.
If this role isn't for you, what about Starfinders? If you know someone you think would be perfect for the role, please ask them to apply online through our external careers site and mention your name in their application form (only one employee name per application). If they are successful in securing a role and pass their onboarding period, you may be eligible for a Starfinders bonus!
Employee Referral Scheme: Greenwich one card (location dependant) Hammersmith privilege card scheme (location dependant)
If you're interested in a career with us, but do not see a vacancy suitable to you, please register for our job alerts to be the first to know when we post a new job.
Guest Experience Supervisors (fixed term contract for 18 months) in London employer: Aegeurope
Aegeurope is an excellent employer, offering a dynamic and inclusive work culture in the heart of Blackfriars. With flexible working arrangements and a strong focus on employee growth, we empower our team members to shape data strategies that drive impactful decision-making. Join us to be part of a collaborative environment where your passion for data can flourish and contribute to meaningful projects.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Supervisors (fixed term contract for 18 months) in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Aegeurope.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Aegeurope. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Guest Experience Supervisors (fixed term contract for 18 months) in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Aegeurope.
How to prepare for a job interview at Aegeurope
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Aegeurope's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Aegeurope offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
