At a Glance
- Tasks: Manage bar areas and ensure exceptional guest experiences at live events.
- Company: Join one of London's newest and exciting live event venues.
- Benefits: Flexible shifts, hands-on experience, and a vibrant work environment.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Be part of unforgettable events and create amazing memories for guests.
- Qualifications: Bar experience, strong customer service skills, and team management abilities.
The predicted salary is between 30000 - 40000 £ per year.
Do you have bar experience and like working in live events? Deliver unforgettable guest experiences at one of London's newest live event venues. As a Floor Manager at British Airways ARC, you'll play a key role in delivering exceptional guest experiences on event days. You'll oversee three bar areas, including the VIP Lounge, Box Bar (self‑service beer stations), cloakroom and merchandise points, ensuring everything runs smoothly and to the highest standards. You'll support front‑of‑house operations, support your teams, and make sure every guest receives outstanding service. This is a hands‑on role where you'll keep service flowing, solve problems quickly and help create a welcoming atmosphere across the venue.
What You’ll Do
- Service & Guest Experience: Help manage bar and guest‑facing teams during events, following ARC Bar Service SOPs. Ensure guests receive a consistent, high‑quality experience. Oversee opening/closing duties, event readiness and staff sign‑out.
- Team Support: Train, mentor and motivate bar team members to develop their knowledge and skills. Deliver clear pre‑ and post‑shift briefings.
- Standards & Compliance: Maintain excellent hygiene, safety and presentation standards across all areas. Keep cellars and back‑of‑house spaces clean, organised and safe. Change kegs/post‑mix/gas as needed and report equipment faults. Manage deliveries and support stock control processes, including stock rotation and stocktake prep.
- Point Of Sale: Ensure accurate till reconciliation and POS usage. Troubleshoot issues and elevate where needed. Maintain up‑to‑date knowledge of licensing laws (e.g. Think 25).
What We’re Looking For
- Strong bar experience, ideally in a venue or live events environment.
- Excellent customer service skills with the ability to stay calm under pressure.
- Confident managing people and motivating teams.
- Strong POS till experience and good accuracy.
- Self‑motivated, reliable and able to work independently.
- Confident using Microsoft Excel and Outlook.
- Flexible and committed to regular shift work.
Working hours: This is a shift‑based role working evenings and weekends, normally from 5pm to 11pm, though some shifts can finish later and there are occasionally shifts during the day. You give your availability for the shifts you can work one month in advance. Once the monthly rota is confirmed you are expected to work those shifts. We ask that you are able to work regularly due to the nature of the role.
Where: You'll be based at the venue in Olympia, West London. You will need to be available to work evenings and weekends.
Key Dates: Interviews: late July/early August 2026 Start date: August 2026
Our commitment to inclusion: We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware. We know that diverse teams make the strongest teams. That's why we actively encourage people from all backgrounds, experiences and perspectives to apply.
Floor Manager employer: Aegeurope
At British Airways ARC, we pride ourselves on being an exceptional employer, offering a vibrant work culture that thrives on teamwork and creativity in the heart of West London. As a Floor Manager, you'll not only lead a dedicated team in delivering outstanding guest experiences at live events but also benefit from comprehensive training and development opportunities to enhance your skills. Join us for a rewarding career where your contributions are valued, and every shift brings the excitement of creating memorable moments for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Aegeurope. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Aegeurope
Don't be shy about reaching out to Aegeurope directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Floor Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Aegeurope and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Aegeurope
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
