At a Glance
- Tasks: Manage and deliver engaging customer content for live events on AXS platforms.
- Company: Join AXS, a top-rated workplace and leader in ticketing technology.
- Benefits: Flexible working hours, hybrid work model, and a supportive team environment.
- Other info: Diverse and inclusive workplace with great career growth opportunities.
- Why this job: Be part of the excitement in live entertainment and make a real impact.
- Qualifications: Experience in fast-paced environments and knowledge of ticketing or live events.
The predicted salary is between 30000 - 40000 € per year.
Are you ready to grow your career in CMS? Want to join one of The Sunday Times Best Places to Work 2024? AXS, part of AEG, is a global leader in ticketing technology, powering unforgettable live experiences for millions of fans worldwide. From sold‑out arena shows to once‑in‑a‑lifetime moments, we're right at the heart of live entertainment — and we're growing.
This role plays a key part in managing and delivering customer‑facing content across AXS websites, ensuring event information is accurate, engaging and delivered on time. Working closely with the Marketing, Content and Client Services teams, you'll help bring events to life online and support the smooth delivery of events from build through to on sale.
Where: This role is based in our London Head Office near London Bridge station. We work 3 days in the office (Tues-Thu) and 2 days from home (Monday and Friday). We also offer flexible start and end times and welcome flexible working conversations.
What You'll Do
- Managing website and event content
- Build, update and maintain event listings, promotional pages, images and copy across AXS platforms
- Ensure all content is accurate, consistent, on‑brand and aligned with SEO best practice
- Quality checks and content delivery
- Carry out regular checks to make sure pages, links and content are working as expected
- Ensure updates are completed correctly, documented clearly and shared with the right teams
- Supporting events and on‑sales
- Support Client Services Managers with event builds, on sales and ongoing event management
- Assist with preparing events for on sale, including checking timings, links and configurations
- Cross‑team collaboration and issue resolution
- Work closely with Marketing, Content, Fulfilment and other teams to support a great customer experience
- Help investigate issues, identify root causes, elevate where needed and support timely resolution
What We’re Looking For
- Experience working in a fast‑paced team environment
- Knowledge of event ticket sales, ticketing technology or the live events industry
- Experience using a web content management system
- Strong administration skills with excellent attention to detail
- Ability to build positive working relationships with stakeholders at all levels
Ready to apply? If you're excited by digital content, live events and working behind the scenes to make things happen, we'd love to hear from you. Apply now and take the next step in your CMS career with AXS.
Our commitment to inclusion
We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open, and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware. We know that diverse teams make the strongest teams. That's why we actively encourage people from all backgrounds, experiences and perspectives to apply.
Client Services Assistant – CMS (Promoter) - 12 month fixed term contract employer: Aegeurope
AXS, part of AEG, is an exceptional employer that offers a vibrant work culture in the heart of London, where creativity and collaboration thrive. With flexible working arrangements, opportunities for professional growth, and a commitment to diversity and inclusion, employees are empowered to make a meaningful impact in the live entertainment industry. Join us and be part of a team that values your contributions while providing a supportive environment to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Assistant – CMS (Promoter) - 12 month fixed term contract
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand what makes AXS tick and be ready to discuss how your skills align with their mission. Show them you're not just another candidate, but someone who genuinely wants to be part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain why you're the perfect fit for the Client Services Assistant role. Highlight your experience with web content management systems and your knack for detail – these are key to impressing the hiring team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining AXS and ready to dive into the exciting world of live events.
We think you need these skills to ace Client Services Assistant – CMS (Promoter) - 12 month fixed term contract
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Services Assistant role. Highlight your experience in managing web content and working in fast-paced environments, as these are key aspects of the job.
Show Your Passion for Live Events:Let us know why you're excited about the live events industry! Share any relevant experiences or projects that demonstrate your enthusiasm for digital content and event management.
Be Detail-Oriented:Since attention to detail is crucial for this role, ensure your application is free from typos and errors. This will show us that you can maintain high standards in your work, just like we do at AXS.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Aegeurope
✨Know Your Stuff
Before the interview, dive deep into AXS and its role in the live events industry. Familiarise yourself with their ticketing technology and recent events they've managed. This will not only show your enthusiasm but also help you answer questions more confidently.
✨Showcase Your Skills
Be ready to discuss your experience with web content management systems and how you've used them in past roles. Prepare specific examples of how your attention to detail has positively impacted your previous work, especially in fast-paced environments.
✨Collaboration is Key
Since this role involves working closely with various teams, think of examples where you've successfully collaborated with others. Highlight your ability to build positive relationships and resolve issues, as this will demonstrate your fit for the team-oriented culture at AXS.
✨Ask Thoughtful Questions
Prepare a few insightful questions about the role and the company culture. This shows your genuine interest in the position and helps you assess if AXS is the right fit for you. Consider asking about their approach to managing event content or how they ensure a great customer experience.
