At a Glance
- Tasks: Lead the Tour Ticketing team and ensure seamless event delivery.
- Company: Join AEG Presents, a top-rated workplace known for unforgettable live events.
- Benefits: Enjoy flexible working, free shows, and a supportive culture.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Shape ticketing strategy and create extraordinary experiences for fans.
- Qualifications: Strong ticketing experience and excellent leadership skills required.
The predicted salary is between 40000 - 50000 € per year.
Are you ready for your next move in Ticketing? Want to join a company recognised as one of The Sunday Times Best Places to Work? AEG Presents is behind some of the biggest tours, festivals, and live events across Europe. We are looking for a Senior Ticketing Manager (1 year fixed term contract) to lead our Tour Ticketing team and ensure every event — from intimate club shows to stadium moments — is delivered seamlessly. This is your opportunity to shape ticketing strategy, guide a talented team, and play a vital role in creating unforgettable experiences for fans.
What You’ll Be Doing
- Team Leadership & Process Improvement
- Lead, support, and develop the Tour Ticketing team across all AEG Presents shows
- Work closely with the Head of Ticketing to refine and improve departmental processes
- Support recruitment, onboarding, and training for new team members
- Event Preparation & Sales Management
- Oversee event setup for on-sale, including price scaling, manifests, approvals, and distribution of event details
- Coordinate fan club and agent pre-sales, and confirm shows with venues and ticket agents
- Provide detailed sales maps and recommendations to optimise unsold seats and ensure every venue looks its best
- Manage distribution of distressed tickets when required
- Revenue Maximisation & On-Site Support
- Collaborate with the team to maximise show revenue through flexing, scaling, and holds management
- Attend events as needed, delivering outstanding on-site customer service
- Prepare advance box office settlements and complete reconciliations on event days
What We’re Looking For
- Strong experience in ticketing within the entertainment or live events industry
- Confident, experienced people leader who can inspire and guide a team
- Highly organised with excellent written and verbal communication skills
- Able to manage multiple priorities and remain adaptable in a fast-paced environment
- Solutions-focused with strong problem-solving skills and calm under pressure
- Proactive, self-motivated, and comfortable taking initiative
Why Join Us?
At AEG Presents, we don’t just sell tickets — we create moments that live on long after the lights go down. If you’re passionate about live events, thrive in a dynamic environment, and want to lead a team that helps make extraordinary experiences happen, we’d love to hear from you.
We’ll give you a thorough induction on how we work at AEG. Our induction and onboarding programme is a great way to meet other new starters and to learn about our culture and values. We will give you training in our systems, policies, and procedures so that you’ll be set up for success. From the moment new employees join us, they’re welcomed with open arms and a plethora of exciting perks.
Where: You’ll be based at our head office in Blackfriars, a short walk from Southwark Tube station or Blackfriars Station. We offer flexible start and end times and currently work onsite 4 days a week and 1 day remotely. We welcome flexible working conversations.
Our commitment to inclusion
We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.
We know that diverse teams make the strongest teams. That’s why we actively encourage people from all backgrounds, experiences and perspectives to apply. If this role excites you but you’re wondering whether you meet every single requirement – don’t hold back. If you’ve got most of what we’re looking for and you’re passionate about what we do, we’d love to hear from you. You might be exactly who we need, in this role or another.
Because at AEG Europe, we believe that the best ideas come from the most inclusive teams – and we’re building a workplace where everyone can thrive.
Senior Ticketing Manager - 1 Year Fixed Term in City of London employer: Aegeurope
At AEG Presents, we pride ourselves on being one of The Sunday Times Best Places to Work, offering a vibrant and inclusive culture that empowers our employees to thrive. Located in the heart of Blackfriars, our team enjoys flexible working arrangements, comprehensive training, and unique perks like free shows and climbing The O2, all while contributing to unforgettable live events. Join us to lead a passionate team in a dynamic environment where your ideas are valued and your growth is supported.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Ticketing Manager - 1 Year Fixed Term in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with fellow ticketing enthusiasts. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got experience in ticketing, make sure to highlight specific achievements in your conversations. Talk about how you’ve maximised revenue or improved processes — it’ll make you stand out!
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to companies you admire, like AEG Presents, and express your interest. A little initiative can go a long way in landing that dream role.
✨Tip Number 4
Keep it casual but professional during interviews. Show your passion for live events and ticketing, and don’t forget to ask questions about the team and company culture. It shows you’re genuinely interested and ready to jump in!
We think you need these skills to ace Senior Ticketing Manager - 1 Year Fixed Term in City of London
Some tips for your application 🫡
Show Your Passion for Live Events:When you're writing your application, let your love for live events shine through! Share any experiences you've had that relate to ticketing or event management, and show us why you're excited about the role.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this specific role. Highlight your relevant experience in ticketing and team leadership, and don’t forget to mention how you can contribute to our mission of creating unforgettable experiences.
Be Clear and Concise:We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where necessary to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Aegeurope
✨Know Your Ticketing Stuff
Make sure you brush up on your ticketing knowledge, especially within the live events industry. Familiarise yourself with current trends, pricing strategies, and how to optimise sales. This will show that you're not just passionate but also well-informed about the role.
✨Showcase Your Leadership Skills
As a Senior Ticketing Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past. Think about times when you inspired others or improved processes — these stories will highlight your leadership capabilities.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Prepare scenarios where you've had to think on your feet, especially in high-pressure situations. This will demonstrate your ability to remain calm and effective when challenges arise.
✨Understand AEG's Culture
Research AEG Presents and understand their values and culture. Be ready to discuss how your personal values align with theirs. Showing that you fit into their inclusive and dynamic environment can give you an edge over other candidates.
