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- Tasks: Help customers with ticket enquiries and provide top-notch service via phone, email, and chat.
- Company: Leading ticketing solutions provider in Birmingham with a vibrant team.
- Benefits: Enjoy perks, training, and a supportive work environment during your 6-month contract.
- Why this job: Join a fast-paced role where you can make a difference and engage with customers daily.
- Qualifications: Contact centre experience and strong customer service skills are a must.
- Other info: Great opportunity for personal growth and to thrive under pressure.
The predicted salary is between 24000 - 36000 £ per year.
A leading ticketing solutions provider is hiring Customer Advisors in Birmingham. You will resolve customer enquiries, sell tickets, and ensure high-quality service via phone, email, and chat.
The ideal candidate will have:
- Contact center experience
- Strong customer service skills
- The ability to work under pressure
This role is a 6 month fixed term contract, with training provided to empower success and employee engagement through various perks.
Ticketing Customer Advisor - Fast-Paced with Perks in Birmingham employer: Aegeurope
Contact Detail:
Aegeurope Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ticketing Customer Advisor - Fast-Paced with Perks in Birmingham
✨Tip Number 1
Get to know the company! Research their values and recent news. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Ticketing Customer Advisor. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and maybe even a referral, which can really help your application stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Ticketing Customer Advisor - Fast-Paced with Perks in Birmingham
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service, especially in a contact centre. We want to see how you've handled enquiries and resolved issues in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send the same application everywhere! Take a moment to tailor your CV and cover letter to this role. Mention why you’re excited about working with us at StudySmarter and how you can contribute to our team.
Keep It Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for the role shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Aegeurope
✨Know Your Stuff
Before the interview, make sure you understand the ticketing industry and the specific services the company offers. Brush up on common customer service scenarios and think about how you would handle them. This will show that you're not just interested in the role but also invested in the company.
✨Showcase Your Experience
Since contact centre experience is key for this role, be ready to share specific examples from your past jobs. Think of situations where you resolved customer issues or went above and beyond to provide excellent service. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Stay Calm Under Pressure
This role requires working under pressure, so prepare to discuss how you manage stress. You might be asked to handle a mock customer enquiry during the interview, so practice staying calm and collected while providing solutions. Demonstrating your ability to think on your feet will impress the interviewers.
✨Engage with Enthusiasm
The company values employee engagement, so show your enthusiasm for the role and the perks they offer. Ask questions about the training process and how they support their staff. This not only shows your interest but also helps you gauge if the company culture aligns with your values.