At a Glance
- Tasks: Assist customers in French, resolving queries and selling tickets across various channels.
- Company: Join AXS, a top-rated workplace known for its vibrant culture and inclusivity.
- Benefits: Enjoy perks like free shows, climbing The O2, and ongoing engagement rewards.
- Other info: Work in a fast-paced environment with excellent career growth opportunities.
- Why this job: Be part of a dynamic team making ticketing fun and simple for everyone.
- Qualifications: Fluent in French with customer service experience and strong communication skills.
The predicted salary is between 24000 - 28000 £ per year.
Do you love working in customer service? Do you speak French? Want to work at a company recently named in The Sunday Times Best Places to Work 2024? AXS, a leading global ticketing, data, and marketing solutions provider, are hiring a Customer Advisor on a 6 month fixed term contract for their offices in Birmingham.
You will resolve customer enquiries and sell tickets for AXS and its clients, provide a highly professional customer experience via all channels including telephone, email, social media and live chat, be knowledgeable about all areas of the business as your role will cover customer calls, customer queries and complaints, whilst always striving for first point resolution. Understand that the customer's experience begins with you and have the enthusiasm and positivity to drive our brand forward, make ticketing fast, fun and simple, where great experiences begin.
We're looking for people who:
- Can speak and write in French
- Have relevant experience within a contact centre customer services function dealing with customer after sales service queries, requests and correspondence by phone, e-mail, post and face-to-face.
- Have strong customer service skills and decision-making skills.
- Have an excellent telephone manner and are a courteous listener who maintains patience and empathy even when under pressure.
- Are target driven, self-motivated and proactive.
- Are able to work under pressure in a fast-paced environment.
We'll give you a thorough induction on how we work at AXS and AEG, our parent company. Our induction and onboarding programme is a great way to meet other new starters and to learn about our culture and values. We will give you training in our systems, policies, and procedures so that you'll be set up for success. From the moment new employees join us, they're welcomed with open arms and a plethora of exciting perks. Not only can they choose a free show and to climb The O2, but we also ensure that our employees are continuously engaged and rewarded throughout their journey with us.
Where: This role is based in our Birmingham office near Birmingham International Airport and the NEC. You will work 5 days out of 7, including weekend work.
Our commitment to inclusion: We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.
French-Speaking Ticketing Advisor – 6-Month Contract in Birmingham employer: Aegeurope
AXS is an exceptional employer, recognised as one of The Sunday Times Best Places to Work 2024, offering a vibrant work culture in Birmingham. Employees benefit from comprehensive training, exciting perks like free shows, and a commitment to diversity and inclusion, ensuring a supportive environment for personal and professional growth. Join us to be part of a team that values your contributions and strives to make ticketing fast, fun, and simple.
StudySmarter Expert Advice🤫
We think this is how you could land French-Speaking Ticketing Advisor – 6-Month Contract in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on AXS and its values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your French! Since this role requires you to speak and write in French, brush up on your language skills. Try role-playing customer service scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your customer service skills! During the interview, share specific examples of how you've handled difficult customer situations in the past. Highlight your patience and empathy – these traits are key for this role.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and makes it easier for us to keep track of your progress. Plus, who doesn’t love a smooth application process?
We think you need these skills to ace French-Speaking Ticketing Advisor – 6-Month Contract in Birmingham
Some tips for your application 🫡
Show Off Your French Skills:Since this role requires you to speak and write in French, make sure to highlight your language skills right at the start. Use clear examples of how you've used your French in customer service settings to really impress us!
Tailor Your Experience:We want to see how your previous experience fits with what we're looking for. Be specific about your contact centre experience and any customer service roles you've had. The more relevant details you provide, the better!
Keep It Professional Yet Friendly:Your application should reflect the friendly and professional vibe we’re after. Use a warm tone but keep it polished. Remember, we’re looking for someone who can connect with customers while maintaining professionalism.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at AXS!
How to prepare for a job interview at Aegeurope
✨Brush Up on Your French
Since this role requires you to speak and write in French, make sure you're comfortable with the language. Practice common customer service phrases and responses in French, so you can communicate confidently during the interview.
✨Know the Company Inside Out
Do your homework on AXS and its parent company AEG. Understand their values, culture, and recent achievements. This will not only help you answer questions but also show your enthusiasm for the company and its mission.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you resolved a difficult situation or went above and beyond for a customer. This will demonstrate your ability to provide a professional customer experience.
✨Stay Calm Under Pressure
The role involves working in a fast-paced environment, so be ready to discuss how you handle stress. Share strategies you use to stay calm and focused, especially when dealing with challenging customer queries or complaints.
