At a Glance
- Tasks: Help customers with enquiries and sell tickets for amazing events.
- Company: Join AXS, a top-rated workplace in The Sunday Times Best Places to Work 2024.
- Benefits: Enjoy free show tickets and exciting employee perks.
- Other info: Dynamic team environment with great training and career growth opportunities.
- Why this job: Be the face of fun experiences and make ticketing easy and enjoyable.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 24000 - 28000 £ per year.
About the role
Do you love working in customer service? Want to work at a company recently named in The Sunday Times Best Places to Work 2024? AXS, a leading global ticketing, data, and marketing solutions provider, is hiring Customer Advisors for their offices in Birmingham.
Responsibilities
- Resolve customer enquiries and sell tickets for AXS and its clients.
- Provide a highly professional customer experience via all channels including telephone, email, social media and live chat.
- Be knowledgeable about all areas of the business as your role will cover customer calls, customer queries and complaints, whilst always striving for first point resolution.
- Understand that the customer's experience begins with you and have the enthusiasm and positivity to drive our brand forward, make ticketing fast, fun and simple, where great experiences begin.
Qualifications
- Have relevant experience within a contact centre customer services function dealing with customer after sales service queries, requests and correspondence by phone, e‑mail, post and face‑to‑face.
- Have strong customer service skills and decision‑making skills.
- Have an excellent telephone manner and are a courteous listener who maintains patience and empathy even when under pressure.
- Are target driven, self‑motivated and proactive.
- Are able to work under pressure in a fast‑paced environment.
Training & Onboarding
We'll give you a thorough induction on how we work at AXS and AEG, our parent company. Our induction and onboarding programme is a great way to meet other new starters and to learn about our culture and values. We will give you training in our systems, policies, and procedures so that you'll be set up for success.
Benefits
Employees enjoy free show tickets and the opportunity to climb The O2, and we ensure that our employees are continuously engaged and rewarded throughout their journey with us.
Location & Hours
This role is based in our Birmingham office near Birmingham International Airport and the NEC. You will work 5 days out of 7, including weekend work.
About AEG
AEG is an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing, go the extra mile for our customers and each other, and respect all opinions. We support and bring out the best in each other.
EEO Statement
We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please let us know.
Customer Experience Advisor - UK, Free Show Tickets in Birmingham employer: Aegeurope
AXS is an exceptional employer, recognised as one of The Sunday Times Best Places to Work 2024, offering a vibrant work culture in Birmingham that prioritises employee engagement and satisfaction. With unique benefits like free show tickets and opportunities for personal growth, AXS empowers its Customer Experience Advisors to thrive in a supportive environment where every contribution is valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor - UK, Free Show Tickets in Birmingham
✨Tip Number 1
Get to know the company inside out! Research AXS and its values, especially their commitment to customer experience. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers through various channels, it’s crucial to sound confident and friendly. Try role-playing common customer scenarios with a friend to get comfortable.
✨Tip Number 3
Be proactive during your interview! Prepare questions that show your enthusiasm for the role and how you can contribute to making ticketing fast, fun, and simple. This will set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest updates about the role and the company culture right there.
We think you need these skills to ace Customer Experience Advisor - UK, Free Show Tickets in Birmingham
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've handled enquiries and resolved issues in the past, so share specific examples that showcase your skills!
Be Enthusiastic and Positive:Your application should reflect the enthusiasm and positivity we value at AXS. Use a friendly tone and express your passion for providing great customer experiences – it really makes a difference!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role of Customer Experience Advisor. Mention how your skills align with our mission to make ticketing fast, fun, and simple.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Aegeurope
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss your previous experiences in handling customer queries and complaints, especially in a contact centre environment. Highlight specific examples where you resolved issues effectively.
✨Show Enthusiasm for the Role
Make sure to convey your passion for customer service during the interview. AXS values positivity and enthusiasm, so share why you love helping customers and how you can contribute to making their ticketing experience fast, fun, and simple.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your decision-making and problem-solving skills. Think of situations where you had to remain calm under pressure or turn a negative customer experience into a positive one. Practising these responses will help you feel more confident.
✨Research AXS and Its Culture
Familiarise yourself with AXS and its parent company, AEG. Understanding their values and culture will not only help you answer questions better but also show your genuine interest in being part of their team. Mention any specific aspects of their culture that resonate with you.
