At a Glance
- Tasks: Help customers with enquiries and sell tickets for amazing events.
- Company: Join AXS, a top-rated workplace in The Sunday Times Best Places to Work 2024.
- Benefits: Enjoy free show tickets and exciting employee rewards.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a fun team making ticketing fast and simple for everyone.
- Qualifications: Experience in customer service and strong communication skills are a must.
The predicted salary is between 24000 - 28000 £ per year.
About the role
Do you love working in customer service? Want to work at a company recently named in The Sunday Times Best Places to Work 2024? AXS, a leading global ticketing, data, and marketing solutions provider, is hiring Customer Advisors for their offices in Birmingham.
Responsibilities
- Resolve customer enquiries and sell tickets for AXS and its clients.
- Provide a highly professional customer experience via all channels including telephone, email, social media and live chat.
- Be knowledgeable about all areas of the business as your role will cover customer calls, customer queries and complaints, whilst always striving for first point resolution.
- Understand that the customer's experience begins with you and have the enthusiasm and positivity to drive our brand forward, make ticketing fast, fun and simple, where great experiences begin.
Qualifications
- Have relevant experience within a contact centre customer services function dealing with customer after sales service queries, requests and correspondence by phone, e‑mail, post and face‑to‑face.
- Have strong customer service skills and decision‑making skills.
- Have an excellent telephone manner and are a courteous listener who maintains patience and empathy even when under pressure.
- Are target driven, self‑motivated and proactive.
- Are able to work under pressure in a fast‑paced environment.
Training & Onboarding
We'll give you a thorough induction on how we work at AXS and AEG, our parent company. Our induction and onboarding programme is a great way to meet other new starters and to learn about our culture and values. We will give you training in our systems, policies, and procedures so that you'll be set up for success.
Benefits
Employees enjoy free show tickets and the opportunity to climb The O2, and we ensure that our employees are continuously engaged and rewarded throughout their journey with us.
Location & Hours
This role is based in our Birmingham office near Birmingham International Airport and the NEC. You will work 5 days out of 7, including weekend work.
About AEG
AEG is an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing, go the extra mile for our customers and each other, and respect all opinions. We support and bring out the best in each other.
EEO Statement
We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please let us know.
Customer Advisor UK in Birmingham employer: Aegeurope
AXS is an exceptional employer, recognised as one of The Sunday Times Best Places to Work 2024, offering a vibrant work culture in Birmingham that prioritises employee engagement and satisfaction. With benefits like free show tickets and unique experiences such as climbing The O2, AXS fosters a supportive environment where employees are empowered to excel and grow within the company. Our comprehensive training and onboarding programme ensures that new Customer Advisors are well-prepared to deliver outstanding service while enjoying a fulfilling career path.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor UK in Birmingham
✨Tip Number 1
Get to know the company inside out! Research AXS and its values, and be ready to chat about how you can contribute to their mission. This shows you're genuinely interested and helps you stand out in interviews.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Customer Advisor. This will help you feel more confident and prepared to handle real-life situations during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the AXS team.
We think you need these skills to ace Customer Advisor UK in Birmingham
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've handled enquiries and resolved issues in the past, so share specific examples that showcase your skills!
Be Enthusiastic and Positive:Your application should reflect the enthusiasm and positivity we value at AXS. Let your personality shine through in your writing, and show us how you can drive our brand forward with your upbeat attitude.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role of Customer Advisor. Mention how your skills align with our responsibilities and qualifications, and why you’re excited about this opportunity.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Don’t miss out!
How to prepare for a job interview at Aegeurope
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss your previous experiences in handling customer queries and complaints, especially in a contact centre environment. Highlight specific examples where you resolved issues effectively.
✨Show Enthusiasm for the Role
Demonstrate your passion for customer service during the interview. AXS values positivity and enthusiasm, so express your excitement about the opportunity to help customers and enhance their experience. Share why you believe great customer service is essential.
✨Familiarise Yourself with AXS
Do some research on AXS and its parent company, AEG. Understand their values, culture, and the services they provide. This knowledge will not only impress your interviewers but also help you align your answers with the company's mission.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer scenarios. Practice answering questions that involve resolving complaints or making decisions under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
