At a Glance
- Tasks: Help customers with enquiries and sell tickets while providing top-notch service.
- Company: Join AXS, a leading global ticketing company recognised as one of the best places to work.
- Benefits: Enjoy perks like free shows, climbing The O2, and a supportive work culture.
- Other info: Work in a vibrant Birmingham office with opportunities for growth and inclusion.
- Why this job: Be part of a dynamic team where your positivity drives great customer experiences.
- Qualifications: Fluent in French with experience in customer service and strong communication skills.
The predicted salary is between 24000 - 28000 £ per year.
Do you love working in customer service? Do you speak French? Want to work at a company recently named in The Sunday Times Best Places to Work 2024? AXS, a leading global ticketing, data, and marketing solutions provider, are hiring a Customer Advisor on a 6 month fixed term contract for their offices in Birmingham.
You will resolve customer enquiries and sell tickets for AXS and its clients, provide a highly professional customer experience via all channels including telephone, email, social media and live chat, be knowledgeable about all areas of the business as your role will cover customer calls, customer queries and complaints, whilst always striving for first point resolution. Understand that the customer's experience begins with you and have the enthusiasm and positivity to drive our brand forward, make ticketing fast, fun and simple, where great experiences begin.
We're looking for people who:
- Can speak and write in French
- Have relevant experience within a contact centre customer services function dealing with customer after sales service queries, requests and correspondence by phone, e-mail, post and face-to-face.
- Have strong customer service skills and decision-making skills.
- Have an excellent telephone manner and are a courteous listener who maintains patience and empathy even when under pressure.
- Are target driven, self-motivated and proactive.
- Are able to work under pressure in a fast-paced environment.
We'll give you a thorough induction on how we work at AXS and AEG, our parent company. Our induction and onboarding programme is a great way to meet other new starters and to learn about our culture and values. We will give you training in our systems, policies, and procedures so that you'll be set up for success. From the moment new employees join us, they're welcomed with open arms and a plethora of exciting perks. Not only can they choose a free show and to climb The O2, but we also ensure that our employees are continuously engaged and rewarded throughout their journey with us.
Where: This role is based in our Birmingham office near Birmingham International Airport and the NEC. You will work 5 days out of 7, including weekend work.
Our commitment to inclusion: We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.
Bilingual Customer Advisor (French) - 6 month Fixed Term Contract in Birmingham employer: Aegeurope
AXS is an exceptional employer, recognised as one of The Sunday Times Best Places to Work 2024, offering a vibrant work culture in Birmingham. Employees enjoy comprehensive training, exciting perks like free shows, and a commitment to diversity and inclusion, ensuring a supportive environment for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Bilingual Customer Advisor (French) - 6 month Fixed Term Contract in Birmingham
✨Tip Number 1
Get to know the company inside out! Research AXS and its values, especially their commitment to customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your French! Since this role requires bilingual skills, brush up on your language abilities. Try role-playing common customer service scenarios in French to boost your confidence and fluency.
✨Tip Number 3
Show off your customer service skills! Prepare examples from your past experiences where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to handle the fast-paced environment at AXS.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our awesome team at AXS. Don’t miss out on this opportunity!
We think you need these skills to ace Bilingual Customer Advisor (French) - 6 month Fixed Term Contract in Birmingham
Some tips for your application 🫡
Show Off Your Language Skills:Since this role is all about being bilingual, make sure to highlight your French language skills in your application. We want to see how you can communicate effectively in both languages, so don’t hold back!
Tailor Your Experience:When you’re writing your application, focus on your relevant experience in customer service. We love seeing examples of how you've handled customer queries and complaints, especially in a contact centre environment.
Be Personable:Your application should reflect your personality! We’re looking for someone who’s enthusiastic and positive, so let that shine through in your writing. A friendly tone can go a long way in making a great first impression.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company culture there.
How to prepare for a job interview at Aegeurope
✨Brush Up on Your French
Since this role requires you to speak and write in French, make sure you're comfortable with the language. Practice common customer service phrases and responses in French, so you can communicate confidently during the interview.
✨Know the Company Inside Out
Do your homework on AXS and its parent company, AEG. Familiarise yourself with their services, values, and recent achievements. This will not only impress your interviewers but also help you understand how you can contribute to their mission.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think of situations where you resolved complaints or provided exceptional service, especially under pressure. This will demonstrate your ability to thrive in a fast-paced environment.
✨Emphasise Your Enthusiasm
AXS is looking for someone who is enthusiastic and positive. During the interview, express your passion for customer service and how you can help create great experiences for customers. A positive attitude can go a long way in making a lasting impression!
