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- Tasks: Assist customers with ticket sales and enquiries across various channels.
- Company: Join AXS, a top-rated workplace known for its vibrant culture.
- Benefits: Enjoy perks like free shows, hybrid work options, and ongoing training.
- Why this job: Be part of a dynamic team making ticketing fun and easy for everyone.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Work in a supportive environment that values diversity and inclusion.
The predicted salary is between 30000 - 42000 £ per year.
Bilingual Customer Advisor – German Speaking
- Bilingual Customer Advisor – German Speaking
Location: AXS – Birmingham
Appointment Type:
Working Pattern:
Advisors currently work 5 days out of 7, Monday to Sunday 8:30 to 17:30. You will work 1 in 3 weekends.
Do you love working in customer service?
Want to work at a company recently named in The Sunday Times Best Places to Work 2024?
AXS, a leading global ticketing, data, and marketing solutions provider, are hiring Customer Advisors for their offices in Birmingham.
You will
- resolve customer enquiries and sell tickets for AXS and its clients,
- provide a highly professional customer experience via all channels including telephone, email, social media and live chat
- be knowledgeable about all areas of the business as your role will cover customer calls, customer queries and complaints, whilst always striving for first point resolution.
- understand that the customer\\\’s experience begins with you and have the enthusiasm and positivity to drive our brand forward, make ticketing fast, fun and simple, where great experiences begin.
We\\\’re looking for people who
- Have relevant experience within a contact centre customer services function dealing with customer after sales service queries, requests and correspondence by phone, e-mail, post and face-to-face.
- Have strong customer service skills and decision-making skills.
- Have an excellent telephone manner and are a courteous listener who maintains patience and empathy even when under pressure
- Are target driven, self-motivated and proactive.
- Are able to work under pressure in a fast-paced environment.
We\\\’ll give you a thorough induction on how wework at AXS and AEG, our parent company. Our induction and onboarding programme is a great way to meet other new starters and to learn about our culture and values. We will give you training in our systems, policies, and procedures so that you\\\’ll be set up for success. From the moment new employees join us, they\\\’re welcomed with open arms and a plethora of exciting perks. Not only can they choose a free show and to climb The O2, but we also ensure that our employees are continuously engaged and rewarded throughout their journey with us.
Where: This role is based in our Birmingham office near Birmingham International Airport and the NEC. You will work 5 days out of 7, including weekend work.
AEG is an inclusive organisation where we value everybody\’s contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all opinions. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!
Our commitment to inclusion
We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware
We welcome applications from all employees, once you have passed onboarding.
Why not check out our hints and tips on how to make yourapplication Best in Classhere
But if this role isn\\\’t for you, what about Starfinders?
If you know someone you think would be perfect for the role, please ask them to apply online through our external careers site: https://aegeurope.earcu.com/jobs/ and mention your name in their application form (only one employee name per application).
If they are successful in securing a role and pass their onboarding period, you may be eligible for a Starfinders bonus!
If you\\\’re interested in a career with us, but do not see a vacancy suitable to you, please register for our job alerts to be the first to know when we post a new job.
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Bilingual Customer Advisor - German Speaking employer: Aegeurope
Contact Detail:
Aegeurope Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bilingual Customer Advisor - German Speaking
✨Tip Number 1
Get to know the company inside out! Before your interview, check out AXS's website and social media. Understanding their culture and values will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your German! Since this role requires bilingual skills, brush up on your language abilities. Try role-playing customer service scenarios in German to feel more confident during the interview.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you resolved issues or went above and beyond for a customer. This will demonstrate your proactive attitude and problem-solving abilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re keen on joining AXS and ready to be part of our amazing team!
We think you need these skills to ace Bilingual Customer Advisor - German Speaking
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about being a Bilingual Customer Advisor, make sure to highlight your German language skills in your application. We want to see how you can use your language abilities to enhance customer experiences!
Tailor Your Experience: When you're writing your application, focus on your previous customer service experience. We love seeing how you've resolved queries and provided top-notch service, so share specific examples that showcase your skills!
Keep It Professional Yet Friendly: Your written application should reflect the friendly and professional vibe we have at AXS. Use a warm tone while maintaining professionalism, as this will give us a taste of how you might interact with our customers.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Aegeurope
✨Know Your Stuff
Before the interview, make sure you brush up on AXS and its services. Familiarise yourself with their ticketing solutions and customer service approach. This will not only show your enthusiasm but also help you answer questions more confidently.
✨Show Off Your Language Skills
Since this role requires German speaking skills, be prepared to demonstrate your proficiency. You might be asked to conduct part of the interview in German, so practice common customer service scenarios in both languages to showcase your fluency.
✨Be Customer-Centric
During the interview, highlight your previous customer service experiences. Share specific examples where you resolved issues or improved customer satisfaction. This will illustrate your ability to provide a professional customer experience, which is key for AXS.
✨Stay Positive and Engaged
AXS values positivity and enthusiasm, so make sure to convey your passion for customer service. Smile, maintain eye contact, and engage with your interviewer. This will help you stand out as a proactive candidate who embodies the company’s values.
